Low-cost Network Support from Microsoft premier Consultants for Businesses in Berkeley, CA
By delivering professional know-how whenever you need it, providing specialized knowledge for key applications, providing innovative services such as virtual server hosting, invoicing only for services delivered, and charging no sign-up or retainer fees for standard services, Progent allows you to increase the business value of your It network and minimize support expenses. Progent appreciates that information system protection, dependability, and efficiency are as critical to small businesses as to major corporations but that small organizations lack the leverage to spend heavily in computer technology and internal service groups. Progent's basic competitive advantage is that no network consulting organization can match Progent's ability to provide the network support your company requires whenever you require it and at a cost you can justify.

For larger companies, Progent offers co-sourcing and project management services to add to the skills of your internal IT service group. Co-sourcing can save money and minimize technical risks for big projects such as software programming, business continuity planning, network security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition provide access to certified consultants to assist your company to plan and implement a sensible cloud strategy.

Primary Products and Technologies Serviced by Progent for Businesses in Berkeley, California
Progent's group of industry certified experts offers assistance for virtually all aspects of network technology used by businesses of any size. Areas served by Progent in Berkeley include:

Service Delivery Options for Berkeley, California Companies
Progent has a selection of alternatives for providing small and midsize businesses with affordable IT services for technical support, consulting, and network management outsourcing. Progent's model for providing computer support is built on the Call Center structure common to big IT support organizations. Progent's Helpdesk Service Mechanism promotes fast response, comprehensive activity records, consistent follow-up, and tight expense monitoring across an array of IT support delivery options that include remote troubleshooting, onsite help, and top-level consulting.

  • Online Service
    Progent's Technical Response Center offers emergency and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support professionals can help clients to troubleshoot and fix network issues without the expense or delay of travel for onsite support visits. The experience of Progent's network consultants makes it possible to resolve most network problems quickly. For the toughest issues, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based registration process for new clients to address urgent network problems and Progent bills by the minute with zero startup charges or time minimums, so you are invoiced only for the assistance you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Learn more information about Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent provides onsite technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite service personnel can operate in conjunction with Progent's remote support engineers to give small businesses the optimal solution: in-person support technicians when you need them as well as the on-line expertise of Progent's seasoned staff of network engineers, security specialists, and business software developers. The response time for on-site support visits is typically less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises service. Learn more details about why to sign up for Progent's onsite computer support.

  • Phone Support
    Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues. for more information, see Online Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's Co-managed Help Desk services allow your business to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's pool of certified technical support engineers and subject matter experts. Progent's shared Help Desk service is an advanced service desk solution based on the top professional services automation tool for managing end-user service requests, ticketing, ownership, status tracking, and metrics. For details, refer to Progent's Co-managed Help Desk services.

  • IT Consulting Services
    Progent provides small and midsize businesses affordable availability of enterprise-class IT professionals who can deliver assistance with critical products and technologies including Microsoft Windows Server 2022 solution design and migration services, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero pentest products, company-wide network security consulting, high availability it system design, virtual server solutions, plus integration, customization and training for small business applications such as accounting, operations, reporting, sales automation, and productivity suites. Progent can provide assistance with short-term projects including office moves and massive software migrations, extended projects like customizing a legacy MRP platform to a modern MS Dynamics 365 package, database application programming and administration services, and web design, continuing services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent response such as data restoration and virus cleanup.

  • Infrastructure Consulting Expertise for Teleworkers
    Progent can help small and medium-size businesses to plan, deploy and debug the infrastructure to support telecommuters. Aspects of infrastructure where Progent's consultants can provide support include safe and efficient VPN connections, Virtual Desktop Infrastructure software, router setup, Wi-Fi network design and deployment, and robust Internet connections. For details about Progent's infrastructure support services for at-home workers, see network infrastructure guidance for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting services for the entirety of a small company's production servers in an environment that not only delivers the top degree of fault-tolerance and scalability but that is also easy for customers to migrate to a different support provider or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting service is based on proven virtual server techniques that permit companies with multi-vendor environments to benefit significantly on the costs of hardware, infrastructure support, and IT administration while achieving world-class dependability and an unparalleled level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed package, can handle the multi- OS and non- standardized environments typical of smaller businesses, and keeps ownership of the software in the customer's hands so that moving to a different virtual system is quick, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still offering all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent offers advanced online consulting to help organizations of all sizes connect their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can help your IT team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that utilize physical resources along with public cloud services. To help you to incorporate public clouds with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's value-priced ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including protection, identification, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also assist you to install and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical data, apps and virtual machines that have become lost or damaged due to component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-premises storage device, or to both. Progent's BDR specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and debug their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that require critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the technology of top information security vendors to provide centralized control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your Progent engineering consultant so all potential problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The interview is intended to evaluate your organization's ability to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup system that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental network software and office productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an ever more complex collection of infrastructure products including firewalls, routers and switches, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-Premier security experts, CISM-certified security professionals, CISA-certified security audit specialists and GIAC-certified information assurance experts can provide a company-wide view of system protection and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and statutory mandates for IT data security and incident reporting.

The scope and depth of Progent's engineering staff bring a unique array of advantages to clients trying to maximize the business value of their information system within a reasonable budget. These advantages include:

  • Best Industry Methodology
    Progent's staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional experience, at the forefront of IT support, executing a wide range of technical projects for a large mix of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting personnel. This ensures that you get not just expert IT capability, but also a support engineer with proven methods for fixing actual network problems efficiently. Learn more details concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to bill for online support and on-premises visits by the minute. Consequently, you are charged just for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services delivered during regular business hours. Many support organizations impose substantial minimum payments or charge in increments of a quarter hour or more. Progent's small pricing granularity avoids major bills for fast fixes. An additional benefit of granular pricing is that customers won't be inclined to permit minor problems to stay unaddressed until they become major problems. Read more details concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Services
    Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local service firms who offer scant documentation or details of services performed, each service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service reports given by each consultant to every client. The discipline of detailing and archiving service activity allows more effective support and eliminates a variety of common problems such as when a support client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their scope, Progent can focus on delivering high-value services where Progent faces few competitors. Small companies who utilize independent service providers or who maintain in-house support personnel gain when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and productive. Find out more concerning Progent's knowledge transfer services.

How to Contact Progent
If your Berkeley, California company needs to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Online Technical Help
For immediate remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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