UNIX and Linux Support Services

For small businesses located in Bellevue Washington, Progent offers support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft technology. Progent has provided remote support to businesses in every state in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE engineers for complex infrastructure problems, as well as the assistance of CISA and CISSP-certified security engineers to handle high-level security architecture and disaster recovery preparedness.

Progent's online support engineers offer excellent leverage due to the fact that they are equipped with the real-world experience and the sophisticated tools to resolve most information system problems rapidly. Efficient support lowers direct expenses because service calls require a smaller number of chargeable minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your company benefits additionally in incidental costs by minimizing or eliminating network outages and associated costs due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives.

Progent's pricing model for online help is designed to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you are billed only for the services that you receive. In contrast to typical online support companies, Progent imposes no startup fee or minimum payments. Progent's one-minute granularity and clean model for billing avoid scenarios where quick solutions manage to turn into major invoices. Progent's skill at solving problems quickly results in your business conserving money.

Progent's Online Support Tools
Over time, Progent has developed an array of optimized tools and proven processes which promote the maximum degree of effectiveness for remote consulting and repair for small and midsize company computer networks. Progent provides protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology enables the staff of Progent's Technical Response Center to connect to your company's environment remotely without breaching system security.

Progent's highly evolved customer support reporting system stores extensive records of all support that Progent's clients have received. Progent's staff engineers have access to the history of all help rendered to each customer by any Progent consultant. This database of trouble tickets and repairs is structured as a readily searchable internal knowledge base that allows Progent's online support engineers to communicate their experiences with the whole team to make sure that the value of Progent's support grows over time. Progent's high-level accreditations and working associations with key industry leaders including Cisco and Microsoft permit access to additional extensive technical support databases and allow quick response from vendors' in-house product engineers with the result that Progent's remote consulting specialists are able to come up with optimal solutions quickly.

Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote services in Bellevue Washington or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for IT help, go to Immediate Emergency Support.

Online Network Support Services Available from Progent
Progent's phone-based network support engineers offer certified skills in a comprehensive array of disciplines. This breadth of capability permits Progent's consultants to tackle almost any problem that may take place in a small business network. Credentials earned by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, and Design Professional.

To support clients with mixed-OS networks, Progent also provides the services of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.

Remote services available from Progent to companies in Bellevue include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services cover a wide array of computer technology including system infrastructure, email systems, network and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and easy administration, and transitioning from older systems to current Windows or Linux-powered environments. Progent's group-oriented methodology for solving technical issues promotes quick escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers support expense.

  Progent's UNIX and Linux support engineers can offer emergency remote assistance for diagnosing anomalies within UNIX/Linux systems powered by popular derivatives of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux platforms for which Progent offers expertise include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware

• Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure engineers, and certifies an individual's networking skills at the master level. CCIEs can deal with even the most difficult problems surrounding network design, deployment, maintenance, security, and problem solving. CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network management utilities and developing alternate approaches or locating software patches. Cisco CCIEs represent an excellent value because their broad expertise enables them to solve even the most complex problems rapidly. In typical instances, less experienced service providers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Few service organizations make CCIEs accessible to assist small and medium sized businesses. Progent offers quick telephone contact with a Cisco CCIE so your company can receive timely help for severe network problems that are hurting worker efficiency but are outside the scope of your ordinary IT maintenance group or consultant. Progent's Cisco CCIE support experts can connect to your computer system by means of state-of-the-art remote support tools to provide fast, safe, and economical diagnosis and remediation. Progent's CCIEs can provide assistance with all of Cisco's market leading family of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst Series switches, plus VPN solutions.

• Authorized MS Windows Support
  Progent's Microsoft-expert online service experts offer network problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of consulting professionals who can assist your company with a broad range of technology support such as Microsoft Windows Server 2022 solution design and migration support, Microsoft Windows Server 2019 consulting, Microsoft Windows Server 2016 migration and hybrid cloud consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 migration (help, assistance, Microsoft Exchange 2019 Server deployment, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 maintenance, SharePoint Server 2016 migration and hybrid deployment support, SharePoint 2019 design and configuration, Microsoft Teams planning and integration, Microsoft Skype for Business migration consulting, Microsoft Lync Server integration and Office Communications Server upgrade, Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server training, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition offers a broad range of online PC desktop support such as Microsoft Windows 11 integration and planning and deploying Microsoft 365 cloud environments for Windows workstations.

• CISSP, ISSAP, and CISM Premier Network Security Experts
  Progent's qualified CISM and CISSP network security consultants offer a variety of system protection solutions to bolster the protection of your UNIX, Linux, Solaris, Mac or Windows environment against internal or external threats or assist your company to recuperate rapidly after a serious penetration. Security solutions offered by Progent cover in depth security analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; fast recovery from malicious attacks; configuring firewalls; establishing safe architectures for off-site and mobile communication; defending your email system against viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent can provide expert online support to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your IT team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine on-premises resources as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.

• Call Center Services
  Progent's Help Desk support alternatives for small organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Call Center support services are intended for smaller companies who don't have the resources to assemble and manage an in-house Call Center but who require fast communication with a dependable Help Desk with professional telephone support plus the technical depth to escalate the most challenging tasks to high-level consultants.

  Progent's Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the top professional services automation tool for managing end-user service requests, ticketing, accountability, progress tracking, and reporting.

  Progent's Help Desk Call Center consulting support can assist you in creating an effective new Help Desk Call Center or improving your existing organization, identifying or enhancing Help Desk software to handle the special requirements of your corporation, or adding occasional phone support staff to work with your internal Call Center resources to handle demanding situations such as software migrations, major updates, or rolling out brand new business software.

  Progent's Help Desk team of experienced network consultants gives your clients in Bellevue Washington quick access to a large support resource with substantial experience providing phone help and remote diagnostics for networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk perception as a major enabler of company efficiency, and Progent's policy is to resolve and not just report network issues.

• Business Applications Support: Training, Development, and Troubleshooting
  Progent's Applications Experts Team offers phone-based professional engineering expertise and training in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and education for Microsoft business applications including Microsoft CRM, MS Project, MS Office Word, and Microsoft Excel. To find out more information about Progent's consulting, custom programming, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.

  Progent's Apple Mac consultants can nurture the artistic aspect of Apple Mac systems by providing remote help services and training in imaging, sound, and motion video. Progent's support professionals offer assistance in a large selection of Apple Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common procedures like scanning or digitizing audio or video or putting together an audio/video post production studio.

  Online Network and Server Monitoring Support
  Progent can provide businesses in Bellevue Washington remote network and server monitoring services based on MS Operations Manager IT infrastructure monitoring, adapted by Progent for your business so your IT maintenance is proactive rather than reactive. By exposing emerging trouble spots before they grow into downtime, proactive monitoring can minimize disruptive and costly network breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems that support a combination of platforms.

Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.