Expanding your telecommuter workforce may have a major effect on network infrastructure, cybersecurity, and company processes. Progent has 20 years of background helping SMBs to design, deploy, manage, optimize, and debug IT environments that incorporate at-home workers. Progent can help your Bellevue organization to select the right technologies and follow best practices in creating and maintaining a secure virtual solution for telecommuters that facilitates teamwork and returns maximum business value. Progent offers support services that go from on demand expertise for getting you past challenging technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent can help Bellevue, Washington businesses to succeed with any aspect of creating a high-performing work-from-home environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk outsourcing, security and compliance, backup/restore solutions, and centralized management.

Help Desk Call Center Services for Telecommuters
A rapid, organization-wide transition to a telecommuter workforce, which might be activated by an epidemic or as an element of a business continuity preparedness plan, can overstretch even the most efficient in-house Support Desk. Progent's Call Center services allow businesses to outsource or expand their Call Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Support Desk support services utilize Progent's nationwide network of online IT support experts combined with world-class trouble ticketing and follow-up software to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 PC support from initial help requests to ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to check or update the status of their current trouble tickets, add details, and upload screen captures or attachments. Support services are provided at a substantial discount off Progent's normal Level 1 technical service rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT experts to deal with complex issues. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Augmentation Service allows you to supplement your current Help Desk staff by splitting responsibilities for Help Desk Call Center support services seamlessly between your regular support organization and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's shared Help Desk Call Center service is based on a co-sourcing support solution based on the leading PSA platform for handling help requests and trouble tickets, establishing ownership, monitoring progress, and generating management reports. To find out how Progent's Help Desk Call Center Supplementation Services can help your company to provide world-class technical support to your at-home employees, refer to Progent's Call Center augmentation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Bellevue, Washington business, phone 1-800-993-9400 or refer to Contact Progent.