Affordable Computer Help from Microsoft and Cisco premier Experts for Businesses in Bellevue, WA
By offering world-class know-how when you need it, making available in-depth expertise for critical business applications, providing innovative services like virtual data center hosting, invoicing only for help you receive, and charging no setup or retainer fees for standard services, Progent allows your company to increase the competitive value of your It system and reduce support expenses. Progent appreciates that information system security, dependability, and performance are just as important to small companies as to major enterprises but that small organizations lack the leverage to invest heavily in computer networks and in-house support groups. Progent's fundamental value proposition is that no network support firm can match Progent's ability to provide the network support expertise your business needs when you need it and at prices you can afford.

For medium-size and enterprise companies, Progent can provide co-sourcing services to reinforce the technical skills of your internal network support team. Co-sourcing can save money and help meet schedules for major projects like application design and development, disaster recover/business continuity preparedness, security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition offer access to certified experts to assist your business to design and implement your cloud strategy.

Core Products and Technologies Serviced by Progent for Businesses in Bellevue, Washington
Progent's national team of industry certified experts provides assistance for all aspects of network systems used by organizations of any size. Practice areas supported by Progent in and around Bellevue include:

Support Delivery Alternatives Available for Bellevue, Washington Businesses
Progent has a selection of options for providing small and midsize businesses and local governments with affordable computer services for technical support, system architecture, and IT administration. Progent's model for providing network support is based on the Call Center operational structure familiar to big IT support groups. Progent's Contact Center Support Mechanism ensures fast support, thorough service documentation, consistent follow-through, and strict expense control for a range of IT service delivery modes that include remote repairs, onsite help, and high-end consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) offers emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's seasoned service professionals can help customers to troubleshoot and repair network problems without the expense or time loss of on-premises service calls. The background of Progent's IT consultants allows them to resolve the majority of network problems quickly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-based registration process for new clients to accommodate emergency network problems and Progent bills per minute with no sign-up fees or minimums, so you are invoiced only for the help you get. Specialists available online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISM-certified security professionals. Find out additional information concerning Progent's online computer troubleshooting expertise.

  • On-site Support
    Progent offers onsite technical assistance for registered customers in larger cities in the United States. Progent's onsite support personnel can operate in tandem with Progent's remote service engineers to deliver small businesses the optimal solution: hands-on service technicians when you need them plus the on-line expertise of Progent's seasoned team of network consultants, security professionals, and business software programmers. The response time for on-site support calls is typically less than one business day. There is no sign-up or retainer charge for becoming a Progent client for onsite service. Learn more concerning how and why to register for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all aspects of online desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues. To learn more, see Online Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's Co-managed Help Desk services allow your business to share responsibilities for Help Desk services transparently between your IT staff and Progent's roster of certified desktop support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics. To learn more, see Progent's Help Desk Co-management services.

  • IT Consulting Expertise
    Progent provides small companies budget-friendly access to enterprise-class IT professionals who can deliver assistance with critical technologies including Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero PEN test platform, company-wide network security engineering, fault tolerant network consulting, virtual server solutions, plus configuration, programming and support for business software including accounting, ERP, business analytics, sales automation, and office productivity software. Progent can provide assistance with one-shot projects including site moves and massive software upgrades, longer term projects like customizing an older MRP system to a modern Microsoft Dynamics or Dynamics 365 solution, relational database software development and administration services, and web design, on-going support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or urgent response such as disaster recovery and virus cleanup.

  • Infrastructure Consulting Services for an At-Home Workforce
    Progent can assist small and medium-size companies to design, deploy and debug the network infrastructure to support remote workers. Areas of network infrastructure where Progent's consultants can provide guidance include safe and efficient VPN tunnel connections, Virtual Desktop Infrastructure software, router configuration, wireless network design and implementation, and reliable Internet access. For details about Progent's infrastructure expertise for an at-home workforce, see network infrastructure expertise for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for all of a small or midsize company's servers in an environment that not only provides the highest degree of fault-tolerance and expandability but that is also convenient for clients to migrate to a different service firm or to move in-house whenever your circumstance calls for it. Progent's Private Cloud hosting is built around proven virtualization technologies that allow businesses with multi-vendor environments to benefit significantly on the costs of capital equipment, infrastructure maintenance, and IT administration while getting enterprise-class availability and an unparalleled degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered package, can handle the mixed- OS and non- standardized networks common with small companies, and keeps control of the software in the client's possession so that moving to a new virtualized system is fast, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still offering all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert online consulting services to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your IT team to plan and manage hybrid environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that utilize local IT assets along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background providing high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight line of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior analysis tools to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the complete threat progression including filtering, identification, mitigation, remediation, and forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and enables rapid restoration of critical files, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-premises device, or to both. Progent's BDR consultants can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, reconfigure and debug their networking hardware like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating devices that need important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of top information security vendors to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper level of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, DLP, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your assigned Progent consultant so that all potential problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance expert. The interview is intended to assess your company's ability to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current cybersecurity posture and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Alternative for Bellevue, Washington Small Businesses
Progent's size, breadth of information technology skill, and familiarity with corporate IT support allow small and midsize businesses to sidestep the problems associated with over dependence on thinly staffed support firms or independent consultants.

Working with Progent allows your small business to:

  • Avoid Excessive Dependence on Individual Consultants
    For IT services, small businesses sometimes rely heavily on individual engineers. Although individual service engineers carry lower expenses than more substantial IT service organizations and can afford to charge nominally smaller fees, they are occasionally unable to respond rapidly to urgent problems. If a freelance consultant is busy with another client, ill, on vacation, or in training, the lack of replacement personnel may require your business to wait for help in case of an emergency. The more your company grows, network unavailability or difficulties with critical programs become more expensive. The money you thought you were saving on a freelancer can be eaten up quickly because of lower productivity. In addition, when freelance consultants confront unfamiliar problems, the lack of a big engineering group to count on for help forces them to learn in place while your organization winds up with the bill for their ongoing education.

  • Gain Access to Expertise in Complex Information Technology Issues
    The majority of smaller service firms or independent engineers specializing in small company IT consulting may excel at providing routine fixes but lack the seasoning to work cost-effectively with complex IT environments with mixed platforms, numerous offices, VoIP systems, remote workforces, interconnected accounting and operational software, eCommerce, and specialized line-of-business applications. Progent's experience with worldwide companies and Progent's large staff of experts can benefit your company because big-company environments are characteristically complicated, integration problems demand thorough understanding of in numerous technical disciplines, and reaching an acceptable degree of robustness, availability, and security calls for enterprise-proven leading practices.

  • Build a Solid Foundation for Seamless Growth
    Small companies often begin with a network cobbled together on a shoestring budget. Lacking a carefully designed architecture, a series of ad hoc repairs often get piled on top of a weak foundation. As a business evolves, stability and scalability issues can undermine the success of the business. These networks require proper assessment, intelligent strategic analysis, and in-depth expertise to migrate to a network environment that will act as the reliable foundation to meet current business needs and support future growth.

  • Partner with Solution Finders, Not Product Vendors
    Smaller businesses require guidance and education to work through an ever more complex array of technology alternatives offered for accelerating growth and enhancing productivity. Businesses do not need a network consultant or service organization that tries to sell them a product. Progent eliminates conflicts of interest by not reselling any products. Progent provides services only. This allows Progent to align consulting support services with the real needs of customers. Combining network consulting and product reselling can lead to a situation where the proposed solution is based on a predetermined vendor instead of being driven by the actual requirements of a customer.

Get in Touch with Progent
If your Bellevue, Washington company needs to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Fast Remote Technical Support
For fast online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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