Wireless Expertise

Consulting and Technical Support for BlackBerry Technology
BlackBerry mobile smartphones were at one time one of the most successful products for achieving anytime-anywhere connectivity to messaging, calendars, web applications, and other critical business information. Progent offers Bellevue, Washington companies support from BlackBerry-premier professionals who can help businesses to maintain their BlackBerry environments or transition efficiently to a modern smartphone platform.

As the sophistication of small business IT technology has expanded, and as the demand for world-class protection, dependability, and recoverability has grown to be the norm for businesses of any size, effective integration and support of RIM BlackBerry technology has grown more challenging. To deal with areas such as security, business continuity, and synchronization of BlackBerry PDAs with diverse email servers and company databases, small businesses often turn to outside consulting professionals who specialize in BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-certified consultants who can assist small organizations to design, manage, and repair BlackBerry environments affordably and effectively, doing away with the need for an in-house BlackBerry technology specialist and reducing the expense and stress of supporting wireless workers. Progent's BlackBerry engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified security specialists. This breadth of experience, combined with Progent's proven remote support capabilities, provides small companies an economical solution for integrating RIM BlackBerry technology seamlessly into their information system.

Progent's experts can assist your business with SQL Server 2019 development consulting, SQL Server 2016 management consulting, and Exchange Server 2019 setup so that your database and email infrastructure function optimally with BlackBerry BES Server. Progent can also help you to migrate from previous versions of BlackBerry and Microsoft software, configure streamlined management utilities so you can track and control BlackBerry smartphones throughout your business, define security policies that are right for your company, customize mobile software, and ensure that your network architecture is properly designed to accommodate your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry data is incorporated in your scheduled backup processes in order that it can be restored quickly and thoroughly.

Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.

Consulting and Technical Services for BlackBerry BES Server
Research in Motion's advanced solution for administering big collections of BlackBerry devices is the BlackBerry Enterprise Server (BES). This sophisticated tool allows Microsoft Exchange Server, Domino, or Groupwise users to send and receive messages that are encrypted in transit to provide optimum data protection. BlackBerry Enterprise Server also streamlines a broad variety of crucial management jobs that span from smartphone configuration and upgrades to mobile security and fault tolerance.

Progent's BlackBerry-certified engineers can show you how to utilize BlackBerry BES Server to perform basic tasks such as:

• Deploy and manage applications
• Plan smartphone, application, and IT policy updates
• Update BlackBerry smartphone software wirelessly
• Control user and group settings with BES Server's extensive library of IT policies

Progent's BlackBerry-premier engineers can also help you to use BlackBerry Enterprise Server to implement key procedures not supported by the less advanced BES Server Express. These procedures include:

• Set up and manage BES Server's high-availability architecture using virtualization
• Deploy BlackBerry devices wirelessly
• Set custom administration roles
• Monitor and analyze the overall health of your BlackBerry solution

Some Ways That Progent Can Help Your Business to Maintain and Support Your BlackBerry Environment
Progent can deliver a seasoned BlackBerry support who has been awarded certifications from Research in Motion in all major aspects of BlackBerry technology. Progent's BlackBerry support services span areas from troubleshooting synchronization issues to designing wireless workforce solutions based on BlackBerry BES Server. These RIM BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry specialist can help you to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical procedures such as resolving enterprise activation problems, adding and deleting BlackBerry device clients, setting activation passwords, configuring over-the-air program installation and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also help you to use administration software such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and using wireless LANs for enterprise activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry Enterprise system and help your company to define and implement appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Exchange Server infrastructure for operating smoothly with BlackBerry BES Server or migrate your BlackBerry system to the latest version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level skills for deploying, administering, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in an email system based on Exchange Server. Progent's BlackBerry engineer has expertise in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can assist you to install and remove BlackBerry device clients on Exchange Server and Windows Active Directory, set up, track, and manage BlackBerry BES Server, manage BlackBerry devices and client accounts, back up and support storage groups, apply permissions, set up the MDS and Instant Messaging, install access control lists, manage Microsoft Exchange data flow, create, edit, and assign WLAN and VPN configuration sets, set up SNMP traps, and produce reports based on SNMP results.

Progent's BlackBerry-certified expert can help you with your BlackBerry technology in a number of settings that can include Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to assist your business to design, install, test, troubleshoot, and document a mobile wireless environment built upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's world-class consulting support services for BlackBerry include business and network requirements analysis, system design, deployment strategy and implementation, performance optimization, design of a high-availability environment, information backup and business recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your technical objectives and to create a mobile wireless system that meets your information technology budget and supports your business plans. Progent can explain the implications of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's ability to accommodate a BlackBerry BES Server, help your organization to determine which administration model and equipment meet your needs, and evaluate your email and messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make smart decisions concerning options for software editions, processors and storage, network design, and application configuration.

To optimize network protection, Progent's BlackBerry-certified consultant can assist your company to choose and enable appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-certified security specialists to run network-wide security vulnerability and compliance testing and suggest improvements to support your BlackBerry environment.

Contact Progent for Support from a BlackBerry-Certified Consultant
If you wish to contact Progent about professional support for BlackBerry wireless technology, call 1-800-993-9400 or refer to Contact Progent.