Mobile Consulting Services

Consulting and Technical Support for BlackBerry Technology
BlackBerry wireless smartphones were at one time one of the most successful products for maintaining mobile connectivity to messaging, calendars, web applications, and other critical business data. Progent offers Bay Area, California companies support from BlackBerry-premier consultants who can assist companies to maintain existing BlackBerry environments or transition smoothly to a current smartphone platform.

As the sophistication of small company IT technology has increased, and as the need for enterprise-class protection, dependability, and disaster recovery has grown to be the standard for organizations of any size, successful deployment and support of RIM BlackBerry technology has grown more difficult. To handle areas such as data protection, disaster recovery, and synchronization of BlackBerry smartphones with diverse email servers and company databases, small organizations frequently turn to external support professionals who offer expertise in BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-certified engineers who can help small businesses to plan, manage, and repair BlackBerry solutions economically and efficiently, dispensing with the need for an internal BlackBerry solutions specialist and lowering the expense and hassle of maintaining mobile work groups. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security specialists. This range of knowledge, coupled with Progent's efficient remote service delivery capabilities, gives small companies an economical solution for incorporating RIM BlackBerry products productively into their business information system.

Progent's experts can assist your business with SQL Server 2019 integration support, SQL Server 2016 migration support, and Microsoft Exchange setup so that your database and email infrastructure function optimally with BlackBerry BES Server. Progent can also assist you to migrate from previous editions of BlackBerry and Microsoft software, configure easy-to-use administration utilities to help you track and control BlackBerry devices across your company, define security policies that make sense for your company, customize wireless software, and ensure that your IT network infrastructure is properly designed to accommodate your BlackBerry users. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry information is incorporated in your regular backup procedures in order that it can be restored quickly and thoroughly.

Technical Support for BlackBerry Enterprise Server
BlackBerry BES Server simplifies management and support of RIM BlackBerry devices, offering a centralized platform for handling key jobs such as device deployment, upgrades, and deactivation and also offering a solid infrastructure for security and fault tolerance. BlackBerry Enterprise Server (BES) delivers transparent integration between Microsoft Exchange, Novell GroupWise, or Lotus Domino messaging servers and BlackBerry users and supports wireless synchronization.

BlackBerry Enterprise Server features a variety of data protection capabilities starting with automatic data encryption of information sent between a BlackBerry wireless handset and BlackBerry BES Server based on Advanced Encryption Standard or Triple DES. BlackBerry Enterprise Server also permits great versatility in selecting degrees of security to meet the specific needs of your network. Progent's BlackBerry authorized consultants can help your company to choose powerful security functions and activate them remotely. Examples of these over-the-air configurable security features are:

• Disable a BlackBerry smartphone
• Wipe information from a missing or stolen BlackBerry device
• Lock out Bluetooth
• Enable internal protection against malicious attacks

BlackBerry BES Server also provides flexibility in selecting how to prevent mobile users from installing or executing unsecure or unauthorized code. Progent can assist you to select blocking techniques like:

• Specify exactly what programs are permitted on the device
• Prevent external programs from allocating persistent storage on the BlackBerry device
• Select what resources external applications can use on the smartphone
• Limit the types of connections external software running on the smartphone can establish
• Block all third-party programs from being installed or executed on the smartphone

Professional RIM BlackBerry Technical Support Available Online from Progent
Progent's certified RIM BlackBerry support specialists are accessible remotely to deliver expert technical help to companies in the Bay Area area or throughout California. Progent's seasoned online consulting team has helped businesses resolve computer problems and reduce IT service costs in each state in the country and built a large base of loyal clients. (See Progent's customer testimonials.)

Progent can provide remote consulting support for a broad selection of technologies associated with BlackBerry software and devices such as synchronization, configuration with Exchange Server, setting up BlackBerry Enterprise Server (BES), and strengthening wireless security. Important RIM BlackBerry credentials earned by Progent's support professionals include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help your company to carry out basic technical functions including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account settings, launching e-mail filters and auto-signature, modifying user accounts, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to work with your company messaging software. Progent's seasoned service professionals can also assist your business to troubleshoot a broad range of problems concerning synchronization, device recognition, email reconciliation, web access, mobile connections, IM, workstation application installation, and BlackBerry Desktop Redirector.

As a leader in providing nationwide remote consulting services for small company IT networks, Progent can provide quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your mobile technical support costs at a minimum and, by resolving problems promptly, improves the output of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry expert can assist you to utilize tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to run important procedures such as troubleshooting enterprise activation issues, adding and removing BlackBerry device clients, activating passwords, implementing over-the-air program loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also show you how to operate management software like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and using WiFi for enterprise activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry BES environment and help your company to select and install sensible security options.

Progent's certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your existing Exchange Server infrastructure for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent version of Microsoft Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for installing, managing, tracking, and maintaining one or several BlackBerry Enterprise Servers in an email system based on Microsoft Exchange Server. Progent's BlackBerry-certified engineer offers support skills in important technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can help you to install and remove BlackBerry device users on Exchange Server and Windows Active Directory, configure, monitor, and manage BlackBerry BES Server, administer BlackBerry handhelds and client accounts, back up and manage storage groups, configure permissions, install the Mobile Data System and IM, deploy access control lists, control Exchange Server data flow, create, edit, and assign wireless LAN and Virtual Private Network configurations, set up SNMP traps for alerts, and produce reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry technology in a variety of environments such as Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to assist your business to design, install, validate, troubleshoot, and produce documentation for a wireless environment built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's world-class engineering support services for BlackBerry include business and technology requirements assessment, solution design, installation strategy and implementation, performance optimization, design of a fault-tolerant architecture, information backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your operational objectives and to create a wireless environment that meets your IT budget and aligns with your business plans. Progent can clarify the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's ability to accommodate a BlackBerry Enterprise Server, assist your organization to decide which management approach and equipment meet your requirements, and analyze your messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make smart choices concerning options for software editions, processors and mass storage, network topology, and application configuration.

To maximize network protection, Progent's BlackBerry-certified consultant can assist your company to select and configure sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-certified security specialists to perform network-wide security vulnerability and compliance validation and recommend enhancements to support your BlackBerry solution.

Call or Email Progent for Assistance from a BlackBerry-Certified Expert
In order to contact Progent about professional assistance for BlackBerry wireless technology, phone 1-800-993-9400 or refer to Contact Progent.