Baton Rouge Consulting Support for Network Service Firms

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Firms in Baton Rouge
Progent's consulting support for IT service organizations in Baton Rouge Louisiana allows your company to offer your clients Progent's consulting expertise and Help Desk support using your brand as a seamless supplement to your in-house network support group. This can help you add to your revenue, flesh out your service portfolio, satisfy your customers, and increase your bottom line.

Progent's roster of network infrastructure experts, PC support technicians, IT admins, and cybersecurity consultants have acted as seamless expansions to the IT groups of some of the country's largest IT service firms. Progent's breadth and depth of technical knowledge allows you to add to the capabilities of your IT service business, and Progent's close integration with your support team lets you strengthen and protect your branding.

Progent is a network consulting company with 20 years of experience delivering online expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco-certified CCIE network experts of any independent IT support firm in the world. Progent has delivered remote IT assistance and advanced consulting to clients in every state in the country. (Check out recommendations from Progent's clients.)

Reselling Progent's Support Services With Your Own Brand
Progent's reseller program for IT service providers features transparent resale to your clients of professional IT services. Progent bills you exclusively and performs under your instructions to deliver your clients consulting and support services under your branding. Also, Progent has an affordable Extended Hours Support Service for customers who need access to 24x7 support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing systems are the enabling technology behind a successful Help Desk. But modern ticketing systems are not just costly to license and staff, but a hassle to set up and maintain. Small or niche IT support firms seldom have the necessary resources. Progent's Help Desk and ticketing solution offers IT support organizations an economical way to keep their custom branding while delivering their clients world-class desktop support backed by a best-of-breed ticketing platform and supplemented by fast escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing solution for IT support companies takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop services team, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can set up data interchange with your current ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing solution enable you to expand your support workload, the range of technical issues your firm can handle, the number of geographies you can service, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT service firms include:

• Progent's online desktop support team delivers Level 1 end user help with 1-hour service level agreement to begin work during standard business hours.
• Normal support times are from 5am to 7pm Pacific Standard Time, five days per week.
• Extended hours support is offered at extra cost.
• Optional onsite service in major metros is offered throughout the US at additional cost.
• You keep full control of your clients and invoicing.
• Your clients submit service requests via your own branded web portal, an 800 number, or by directing an email to your assigned email address.
• Every customer request automatically becomes an open request in the ticket system.
• Tickets can be tracked and updated online until resolution.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for IT service organizations allows you to become a single source for practically all technical expertise your customers may require. You can grow your team and core IT skills at your own pace without having to say no to new business owing to a lack of expertise or the absence of personnel.

Key features of Progent's Reseller Program for Network Service Firms include:

• Transparent Service Delivery: Progent works as a transparent extension of your internal IT service team, under your coordination, and bills your firm instead of your client.
• By-the-Minute Billing: Progent bills by the minute to reign in costs.
• Detailed Service Reporting: Progent uses an advanced service documentation system to ensure that all services performed are thoroughly documented. This makes it easy for you to transfer account responsibilities to internal personnel when you have enough people and relevant technical skills.

• Safely Expand Your Service Practice: You can quickly and efficiently accept more jobs beyond your core fields of excellence and serve new territories without exposure to the risks involved with increasing your head count too quickly.
• Re-enforce Your Brand: You can improve your mind share as a full-spectrum network service firm by delivering more solutions to more customers using your own brand.
• Add to Your IT Support Portfolio: Progent can provide top-tier expertise in a wide array of technologies and can act as a reliable reservoir of skills for growing your IT service operations.
• Rapid Escalation: With a sizable roster of high-level consultants available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging problems get resolved promptly.
• Make Your Customers Happy: Happy customers stick. By teaming with Progent, you can keep making your customers successful without ever forcing clients to look for expertise from your competitors.
• Online Technical Support Experts: For 20 years, Progent has delivered remote IT support ranging from Help Desk support to advanced consulting. Efficient remote service cuts costs while delivering quick results.
• Top Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts hold advanced certifications including CISSP-ISSAP, CISM, and CRISC. Find out more about Progent's technology certifications.

Progent's Practice Areas for Baton Rouge, Louisiana Organizations
Progent's nationwide team of certified consultants offers Baton Rouge, Louisiana businesses a broad array of online technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for network service firms include:

Find Out More Details About Progent's Consulting Support for IT Service Firms in Baton Rouge, Louisiana
To learn additional details about Progent's reseller support for network service organizations in Baton Rouge, Louisiana, call 1-800-993-9400 or refer to Contact Progent.