Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way through a target network. Because of this, ransomware assaults are typically launched on weekends and at night, when IT personnel may be slower to become aware of a breach and are least able to mount a quick and coordinated defense. The more lateral movement ransomware can manage within a target's network, the more time it will require to restore basic operations and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to assist you to complete the urgent first phase in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware engineers can help organizations in the Baton Rouge metro area to locate and quarantine breached servers and endpoints and guard clean resources from being compromised.

If your system has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Baton Rouge
Modern variants of crypto-ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online files and infiltrate any accessible backups. Files synched to the cloud can also be corrupted. For a vulnerable network, this can make automated restoration almost impossible and effectively sets the IT system back to the beginning. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware assault, insist on a ransom fee in exchange for the decryptors needed to recover scrambled files. Ransomware assaults also try to steal (or "exfiltrate") files and hackers require an extra settlement in exchange for not posting this information or selling it. Even if you are able to restore your network to a tolerable date in time, exfiltration can be a big issue depending on the nature of the downloaded information.

The recovery process after a ransomware breach has several crucial stages, the majority of which can proceed in parallel if the response workgroup has a sufficient number of members with the required skill sets.

  • Containment: This time-critical first step involves arresting the lateral spread of the attack across your IT system. The longer a ransomware attack is permitted to run unchecked, the longer and more expensive the recovery effort. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware response experts. Containment activities consist of cutting off affected endpoints from the network to minimize the spread, documenting the environment, and protecting entry points.
  • System continuity: This involves restoring the IT system to a minimal useful degree of functionality with the least downtime. This process is typically the highest priority for the targets of the ransomware attack, who often see it as an existential issue for their company. This project also requires the widest range of technical abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, office and line-of-business apps, network architecture, and secure endpoint access. Progent's recovery team uses state-of-the-art collaboration platforms to coordinate the multi-faceted recovery effort. Progent appreciates the urgency of working quickly, tirelessly, and in concert with a customer's managers and IT group to prioritize tasks and to put critical services on line again as quickly as possible.
  • Data recovery: The work required to recover data damaged by a ransomware attack depends on the condition of the network, how many files are affected, and what recovery techniques are required. Ransomware attacks can destroy pivotal databases which, if not properly shut down, may have to be rebuilt from scratch. This can include DNS and Active Directory (AD) databases. Exchange and Microsoft SQL Server rely on AD, and many manufacturing and other mission-critical applications are powered by SQL Server. Often some detective work could be required to locate clean data. For example, undamaged OST files (Outlook Email Offline Folder Files) may exist on staff PCs and laptops that were off line at the time of the ransomware attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to defend against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by any user including administrators.
  • Setting up advanced AV/ransomware defense: Progent's ProSight ASM incorporates SentinelOne's machine learning technology to offer small and medium-sized businesses the benefits of the identical AV tools used by some of the world's largest enterprises such as Netflix, Visa, and NASDAQ. By delivering real-time malware filtering, detection, containment, repair and analysis in a single integrated platform, ProSight Active Security Monitoring lowers TCO, streamlines management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This calls for close co-operation with the ransomware victim and the insurance carrier, if any. Services include establishing the type of ransomware used in the assault; identifying and making contact with the hacker persona; verifying decryption tool; deciding on a settlement with the ransomware victim and the insurance provider; establishing a settlement and schedule with the TA; confirming adherence to anti-money laundering sanctions; overseeing the crypto-currency payment to the TA; receiving, reviewing, and using the decryptor tool; debugging decryption problems; creating a pristine environment; remapping and reconnecting datastores to match exactly their pre-attack state; and restoring physical and virtual devices and services.
  • Forensics: This activity involves learning the ransomware assault's storyline throughout the network from beginning to end. This audit trail of the way a ransomware assault travelled within the network helps your IT staff to evaluate the damage and brings to light gaps in policies or work habits that should be rectified to avoid later breaches. Forensics entails the review of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to look for changes. Forensics is usually assigned a top priority by the insurance provider. Since forensic analysis can take time, it is critical that other important recovery processes such as business resumption are performed concurrently. Progent maintains an extensive roster of information technology and data security experts with the skills required to perform activities for containment, operational resumption, and data recovery without disrupting forensic analysis.
Progent's Qualifications
Progent has provided remote and onsite network services across the U.S. for over 20 years and has been awarded Microsoft's Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes professionals who have been awarded advanced certifications in core technology platforms including Cisco networking, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity consultants have earned industry-recognized certifications such as CISM, CISSP, CRISC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also offers guidance in financial and ERP application software. This breadth of expertise allows Progent to salvage and consolidate the surviving parts of your IT environment following a ransomware assault and reconstruct them rapidly into a functioning network. Progent has worked with leading cyber insurance providers including Chubb to help businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Restoration Expertise in Baton Rouge
For ransomware system restoration expertise in the Baton Rouge area, phone Progent at 800-462-8800 or go to Contact Progent.


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