UNIX and Linux Technical Support

For small businesses in Barueri-Alphaville São Paulo, Progent offers support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft technology. Progent has provided online troubleshooting to companies in every state in the United States. (Refer to Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging infrastructure issues, as well as the services of CISSP-accredited security consultants to help with high-level security architecture and disaster recovery planning.

Progent's online technical support engineers offer exceptional leverage due to the fact that they are equipped with the real-world experience and the sophisticated tools to solve most network problems quickly. This reduces direct costs because service calls take up a smaller number of billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your company saves additionally in indirect expenses by reducing or eliminating network downtime and related losses resulting from business disruption, upset customers and vendors, unproductive workers, and distracted executives.

Progent's billing model for remote help is structured to maximize the impact of your IT service investment. Progent bills per minute for telephone-based consulting, so you are charged exclusively for the services that you actually get. In contrast to typical online service companies, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple model for pricing do away with situations where quick repairs somehow end up as large tabs. Progent's penchant for solving problems efficiently results in your business saving cash.

Progent's Remote Service Technologies
Over time, Progent has refined an array of customized tools and field-tested processes that allow the highest level of efficiency for remote engineering help and troubleshooting for small business computer networks. Progent provides protected VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology permits the staff of Progent's remote service group to link to your company's computer system without breaching network security.

Progent's highly evolved technical support database system maintains extensive histories for all service that Progent's customers have been provided. Progent's authorized consultants have access to the records of support delivered to each Progent customer by any consultant. This database of trouble tickets and responses is structured as a readily retrievable support knowledge base that enables Progent's remote support professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and working relationships with major industry leaders such as Cisco and Microsoft make available additional vast support databases and permit priority response from vendors' in-house engineering staff so Progent's online consulting specialists can find the best solutions in the least time.

Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone services in Barueri-Alphaville São Paulo or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Emergency Support.

Remote Support Services Provided by Progent
Progent's phone-based technical service experts have credentials in a comprehensive set of technologies. This breadth of technical skills allows Progent's engineers to tackle virtually any problem likely to occur in a small or midsize company information system. Certificates earned by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, CCDA and CCDP.

To help customers with multi-operating system networks, Progent also provides the support of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.

Online support services provided by Progent to companies in Barueri-Alphaville include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services cover a wide spectrum of information technology including system infrastructure, email solutions, system and operational security, UNIX and Windows integration, virtual server products for server consolidation and simplified administration, and migration from legacy systems to the latest MS Windows or Linux-based solutions. Progent's group-based methodology for resolving network issues enables quick escalation, when required, to consultants with task-relevant expertise to handle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts support expense.

  Progent's UNIX and Linux consultants can offer urgent remote help for diagnosing anomalies within UNIX/Linux networks powered by popular variants of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX
  Major Linux platforms for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware

• Contact a Cisco CCIE for Complex Network Problem Solving
  The Cisco Certified Internetwork Expert credential is the highest recognition for networking professionals, and certifies a consultant's network technology knowledge at the master level. CCIEs can resolve the most intractable problems occurring in network planning, integration, maintenance, protection, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's in-house support staff in isolating problems with Cisco IOS network management utilities and coming up with alternate approaches or identifying software updates. CCIEs provide excellent cost-effectiveness since their deep experience allows them to solve the most intractable problems rapidly. In common cases, less seasoned engineers can wrestle for hours or days with identical problems that a CCIE can dispose of in minutes. Few support organizations make Cisco-qualified CCIEs accessible to support small and medium sized companies. Progent can provide quick phone contact with a Cisco-qualified CCIE so your company can get immediate support for complex network problems that are impacting business efficiency but are outside the experience of your local IT maintenance providers. Progent's CCIE engineers can connect to your environment via the latest remote support technology in order to provide quick, secure, and economical analysis and repair. Progent's Cisco CCIEs offer consulting for all of Cisco's popular selection of infrastructure devices including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network products.

• Certified Windows Support
  Progent's Microsoft-certified remote support experts can deliver computer system troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of support professionals who can assist your company with a wide variety of platform support such as Microsoft Windows Server 2022 planning and integration support, Microsoft Windows Server 2019 expertise, Microsoft Windows Server 2016 migration and hybrid cloud solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 upgrade (help, assistance, Microsoft Exchange 2019 Server integration, Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange 2010 maintenance, SharePoint 2016 migration support, SharePoint Server 2019 planning and deployment, Microsoft Teams expertise, Skype for Business migration consulting, Lync Server 2013 management and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition can deliver a broad range of online PC desktop support such as Windows 11 migration support and planning and deploying Microsoft 365 cloud environments for Windows workstations.

• CISM and CISSP Premier Network Security Experts
  Progent's accredited CISSP and ISSAP security consultants can provide a range of system protection services that can enhance the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows environment against assaults or assist you to clean up rapidly following a damaging penetration. Security consulting services available from Progent include: comprehensive security analysis using tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after virus and worm assaults; installing firewalls; building secure mechanisms for remote and mobile connectivity; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced remote consulting support to help organizations of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that utilize local resources along with cloud services. To help you to integrate cloud services with networks, Progent can provide a range of cloud integration support services that include Microsoft 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.

• Call Center Expertise
  Progent's Call Center service offerings for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Call Center services are designed for smaller organizations who lack the money or time to support an internal Call Center but who want quick access to an effective Call Center with professional phone assistance as well as the in-depth expertise to escalate complex tasks to high-level engineers.

  Progent's Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution built around the top professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

  Progent's Help Desk consulting services can support you in creating an efficient new Help Desk Call Center or improving your existing organization, selecting or enhancing Help Desk application software to handle the particular demands of your corporation, or adding occasional online personnel to supplement your in-house Call Center group during demanding scenarios like software migrations, mass upgrades, or installing new applications.

  Progent's Help Desk staff of seasoned network professionals provides your workers in Barueri-Alphaville São Paulo rapid assistance from an efficient network service group with substantial experience offering telephone-based support and online diagnostics for IT systems based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center recognition as a significant contributor to company success, and Progent's target is to solve rather than simply document technical issues.

• Applications Support: Training, Custom Programming, and Troubleshooting
  Progent's Applications Consulting Team can supply online advanced consulting expertise and education in special application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom development, and training for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office Word, and Microsoft Excel. To read additional information concerning Progent's expertise, custom development, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.

  Progent's Apple Mac consultants can promote the imaginative aspect of Apple Mac environments by providing phone-based help services and training in graphics, sound, and video. Progent's support professionals offer assistance in a range of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common projects like scanning or digitizing audio or video or configuring an audio/video post production studio.

  Remote Network Monitoring Services
  Progent can provide businesses in Barueri-Alphaville São Paulo remote computer system monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your business so that your computer maintenance is proactive rather than reactive. By uncovering potential trouble spots before they result in downtime, automated monitoring can ward off disruptive and expensive information system failures. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or environments that support multiple OS platforms.

São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.