Barueri-Alphaville At Home Workers Integration Support and Consulting

Expanding your at-home workforce can have a significant effect on network infrastructure, security/compliance, and corporate culture. Progent has two decades of experience assisting businesses of all sizes to design, deploy, manage, optimize, and debug IT networks that incorporate a remote workforce. Progent can help your Barueri-Alphaville company to select the right technologies and follow leading practices in building and maintaining a safe virtual ecosystem for teleworkers that facilitates teamwork and returns top business value. Progent can provide support services that go from as-needed guidance for helping you over occasional technical bottlenecks to full project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can assist Barueri-Alphaville, São Paulo companies to succeed with any facet of creating a high-performing work-from-home ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk augmentation, security and compliance, backup/restore solutions, and centralized management.

Infrastructure for a Remote Workforce
Configuring the network infrastructure needed to support a remote work environment can be particularly complex if you must accommodate a mix of worker-owned equipment such as PCs and laptops, routers, and wireless appliances from different manufacturers and with a mix of operating systems and firmware levels. Progent's background delivering remote help for both outdated as well as modern technologies in remote office solutions allows you to make cost-effective use of your existing network infrastructure and provides you with fast access to expertise for implement essential updates. Services offered by Progent to help you to implement a productive telecommuting ecosystem include:

• Virtual Private Network (VPN) technology makes it possible to establish a safe connection for authenticated at-home employees to access IT resources situated at your corporate data center or in the cloud. Progent's consultants can assist your company to deploy and maintain VPN access between your at-home workforce and your various IT resources by providing online VPN integration support. For businesses with Cisco's ASA firewalls, Progent's Cisco ASA consultants can assist your at-home workers to set up Cisco's AnyConnect client software for secure VPN tunneling for a wide selection of endpoint devices such as Microsoft Windows, macOS, iOS, Linux, and Android.
• Virtual Desktop Infrastructure products allow an at-home worker to see and use a remote PC's desktop. This technology provides network managers more control over the computing ecosystem of at-home employees and offers them a familiar work experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
• Routers connect home computer networks to the Internet and support VPN connections, home Wi-Fi connectivity, and firewall services. Progent offers top-tier online support for configuring routers from a range of vendors. See router configuration support from Cisco-certified experts.
• Home Wi-Fi networks, typically supporting the whole family and guests, are frequently utilized by at-home employees to access their router for work. This can create throughput as well as security problems. Progent can assist you to mitigate these issues by delivering expertise like Cisco Aironet configuration consulting, Cisco Meraki WiFi deployment consulting, and Ubiquiti WiFi AP setup help.
• Internet connectivity solutions affect the speed and availability of connections between at-home workers and the company network. Business-critical processes may demand backup Internet connections in case the normal connection fails. Progent offers expertise for picking Internet service providers, selecting sensible bandwidth and data volume offerings, and setting up high-availability Internet connections. Refer to Internet connectivity solutions.

VoIP Solutions for At-Home Workers
Expanding the company phone environment to accommodate telecommuters is vital to supporting a productive work-at-home solution. A broad range of cloud-based IP voice products are popular with small and mid-size businesses to support remote users. Many enterprises rely on Cisco's current or legacy platforms for VoIP solutions. Progent can help organizations of all sizes to plan or tune a remote VoIP service that provides the flexibility, convenience and protection needed for telecommuters. Progent's Cisco-certified CCIE Voice experts offer high-level support to assist organizations tune their current Cisco IP voice environments to handle an expanding at-home workforce.

• Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced IP telephony features to devices such as IP phones, media processing platforms, Voice over IP gateways, and mixed media software deployed throughout the network. CUCM manages other mixed media services such as messaging, video conferencing, and team interaction networks. For more information about Progent's Cisco Unified CM or CUCM support, see CUCM consulting services.
• CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM. Progent can assist your company to maintain your current CallManager environment or migrate smoothly to Cisco's current IP telephony products. To learn about Progent's support services for CallManager and Cisco's other older VoIP platforms, visit CallManager consulting services.
• Cisco IP Gateways enable connectivity with public telephony networks and with clients working beyond the corporate perimeter such as telecommuters. Progent can provide expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 series as well as for modern Cisco SIP gateways. See Cisco SIP gateway integration expertise.
• Additional VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to update your WAN architecture to support these VoIP solutions and provide on-demand configuration and debugging expertise.

Video Conferencing for Remote Workers
A wide selection of voice/video conferencing products from leading technology companies support virtual discussions, video and voice conferencing, chat, and screen/content sharing for both onsite users and teleworkers. Many organizations utilize a mix of products to meet the needs of their various partners and customers. Progent's communications experts can assist you to manage your existing voice/video conferencing ecosystem and enhance the engagement of your at-home employees.

• Skype for Business is Microsoft's popular communications platform that enables real-time presence, instant messaging, voice and video calling and conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified specialists who can assist you to set up and maintain Skype for Business clients to support your remote employees. To learn more about Progent's support services for Skype for Business, visit Skype for Business consulting services.
• FaceTime is Apple's group video calling app for compatible iOS and Mac devices. FaceTime works on Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow as many as 32 concurrent users for video sessions. To learn more about Progent's consulting expertise for FaceTime, see Progent's FaceTime configuration expertise.
• Webex Meeting Center supports remote conferencing for virtually all computing devices. Delivered via Cisco's Webex Cloud platform, Webex capabilities include sharing discrete content or computer screens, presentations that embed rich media including Microsoft PowerPoint, network-based recording, plus editing and playback for future reference. To learn more about Progent's support expertise for Cisco Webex as well as for additional IP video products from Cisco, see Progent's Webex Meeting Center support services.
• Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conferencing, contacts, and content with features that include video calling, persistent threaded chat, plus file sharing. For details about Progent's consulting services for Microsoft Teams and for other Microsoft 365 products, see Progent's Microsoft Teams consulting services.
• Additional Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting expertise for these conferencing platforms and assist your business to optimize your WAN architecture to run them.

Microsoft Integrated Collaboration Platforms for an At-Home Workforce
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 families, providing a rich ecosystem of productivity apps that create a cohesive user interface for exchanging information across multiple sites and on a wide range of endpoints. Progent has provided online consulting services for SharePoint and Exchange Server since their original releases and can assist businesses to configure these critical collaboration products to maximize the effectiveness of your remote workforce.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works with Microsoft 365 and supports third-party cloud services to provide real-time collaboration and communication. Designed as a replacement for Skype for Business Online, Microsoft Teams and Teams Premium can support chat, audio/video meetings with screen sharing, calling, cloud voicemail, group email, as well as file and app sharing. Teams is closely integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (previously branded Azure Active Directory) for delivering its complete range of capabilities. For additional information about Progent's support services for Microsoft Teams and Teams Premium, see solution design and deployment consulting for Microsoft Teams.

SharePoint uses web sites to promote collaboration and information sharing by providing policy-driven delivery of content, business processes, and tools for searching through company-wide information silos. SharePoint permits you to create protected portals that allows remote workers to see and update aggregated business intelligence by means of Intranets (Wikis), Blogs, social networking web sites, and Web Parts (Widgets). To find out about Progent's SharePoint consulting expertise, go to SharePoint configuration and development consulting.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting services, see planning and configuration consulting services for Exchange.

OneDrive is Microsoft�s collaborative cloud file hosting and synchronization service, comparable to GoogleDrive. At-home users can save files to the OneDrive service, and co-workers can access them securely through a browser. Provided with Office 365, OneDrive allows home employees to co-author documents. Edits created offline are synced when you reconnect to the Internet. To find out about Progent's expertise for OneDrive, see Onedrive configuration consulting.

Public Cloud Integration Services for Telecommuters
Progent can provide affordable remote support for enabling organizations to build, manage and repair integrated network models that incorporate internal data centers, teleworkers, branches, and cloud resources. Progent offers expertise for all types of cloud service delivery including Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help at-home workers fix issues with cloud connectivity, identity, and security.

Microsoft Azure is a leading family of cloud software and services that allows you to utilize infrastructure, servers, and critical applications hosted on Microsoft's extensive cloud. Microsoft Azure offers more than 100 cloud-based services such as the ability to host Windows and Linux-based VMs, scalable cloud storage, messaging, app development with Visual Studio, and data backup. Progent can assist you to set up virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity control with Azure Active Directory, and design data backup and recovery systems with Azure Backup. Progent's cloud experts can also show you how to create protected connections to Azure for at-home workers by configuring and troubleshooting firewalls and VPN IPsec tunnels. To find out about Progent's support services for Microsoft Azure, refer to Microsoft Azure expertise.

Microsoft 365, previously called Office 365, is Microsoft's popular suite of business productivity software and cloud services available on a subscription basis. Office applications and services are provided in a selection of plans designed for customers ranging from individuals and households to major corporations. Progent offers quick and easy online contact with experts familiar with Microsoft 365-compatible client devices based on Windows, Mac, iOS, and Google Android operating systems. Progent can assist your business to assess the various subscription plans offered with Microsoft 365 and deploy 365 apps for your telecommuters to achieve top business value. To learn about Progent's consulting expertise for Microsoft 365, refer to Microsoft 365 consulting support.

Microsoft 365 Exchange Online is among the most widely used cloud-based applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online offers the benefits of reduced costs for physical infrastructure, simplified management, on-demand scaling, high availability, and other advantages inherent with cloud computing. Microsoft has designed Exchange Online to run seamlessly with on-premises deployments of Exchange, allowing you to create hybrid cloud/onsite networks. Progent's certified Exchange consultants are available for occasional assistance to guide you past tough technical bottlenecks and can also provide comprehensive project management outsourcing to ensure your remote workers have easy and safe access to your Exchange Online environment. To learn Progent's expertise for Microsoft 365 Exchange Online, visit Exchange Online integration and support expertise.

Amazon AWS is a trailblazer in the public cloud market and is the world's leading provider of cloud-based services. Progent offers rapid and economical online access to cloud integration experts who can assist your organization to plan, implement, maintain, and debug hybrid IT networks that incorporate Amazon AWS cloud services with on-premises resources and with other public clouds like Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to assist your company to create a high-uptime network model to make sure your users have a consistent computing experience whether they are working from your headquarters, a remote branch, from home, or on the road. To learn about Progent's consulting services for Amazon AWS, go to Amazon AWS integration expertise.

Google Cloud Platform (GCP) is a popular suite of cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can help your organization to expand your existing IT assets with the Google Cloud, and Progent's database experts can help you make your mission-critical applications cloud friendly so your telecommuters can take full advantage of Google Cloud Platform services. Progent can assist your organization to deploy VMs on Google Cloud Compute Engine, plan an efficient storage solution with GCP Storage services, and streamline identity control for teleworkers with Google Cloud Identity services. Progent can also help your organization to utilize GCP's management technology to administer and monitor your Google Cloud ecosystem. To find out, go to Google Cloud Platform integration services.

Help Desk Call Center Services for Teleworkers
A fast, organization-wide changeover to a telecommuter workforce, which might be activated by a pandemic or as a component of a disaster recovery preparedness plan, can overwhelm even a well-staffed internal Call Desk. Progent's Call Center services allow organizations to outsource or expand their Help Desk with Progent's online Technical Response Center team.

• Progent's Standard Help Desk Call Center support services leverage Progent's nationwide team of online IT support experts combined with enterprise-class ticketing and follow-up software to provide an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 desktop support from initial service requests to ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables telecommuters to track or edit the status of their active trouble tickets, enter details, and upload screen captures or relevant files. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 technical support rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT experts to deal with advanced issues. For more information, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
• Progent's Help Desk Augmentation Service allows your company to expand your current Support Desk team by sharing responsibilities for Help Desk Call Center support seamlessly between your in-house IT support staff and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's shared Call Center service uses a co-sourcing support solution based on the number one professional services automation (PSA) tool for handling help requests and ticketing, establishing responsibility, monitoring progress, and generating reports. For details about how Progent's Call Desk Supplementation Services can enable your business to deliver world-class desktop support to your at-home workforce, see Progent's Support Desk augmentation Services.

Security for Telecommuters
At-home workers typically utilize their personal computers and usually work in an unsecured physical area. This multiplies their vulnerability to malware attacks and requires judicious configuration of firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, extensive end-user education, and the development of policies built on best practices. Progent's seasoned roster of cybersecurity solutions experts can assist your business to design, deploy and manage a compliant security solution that guards vital information assets in environments that incorporate at-home workers.

Firewalls enable you to build a network environment that can be securely accessed by local users and by an at-home workforce, mobile workers, suppliers, customers, and the public. Modern firewall devices allow you to assign and control different access rights to different classes of users and to expand your IT network and adjust your cybersecurity posture as your company evolves and as cyber threats grow increasingly complex. Progent supports both new and legacy security appliances from all major vendors including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall configuration expertise, refer to firewall integration and support services.

Remote Endpoint Monitoring makes it possible to track the various devices utilized by at-home workers and either block or spot and mitigate modern threats such as ransomware. With ProSight Active Security Monitoring services, a small-footprint software agent is installed on every protected endpoint, watching all activity and utilizing state-of-the-art machine learning from SentinelOne to identify new threats at inception. When an attack is discovered, ProSight ASM immediately disconnects the targeted endpoint from the network to contain the malware. Since the ProSight Active Security Monitoring agent is self-contained, endpoints remain protected even if they are offline. Progent is a SentinelOne Partner, dealer, and integrator. For more information about ProSight Active Security Monitoring, visit remote endpoint security monitoring for remote workers.

Progent's Duo MFA Service Plans utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo supports one-tap identity confirmation on iOS, Android, and other out-of-band devices. With 2FA, when you log into a protected application and enter your password you are requested to verify who you are on a device that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be utilized as this added form of ID validation including a smartphone or watch, a hardware/software token, a landline telephone, etc. You can register several verification devices. For details about Duo two-factor identity validation services, go to Duo MFA two-factor authentication (2FA) services for remote workers.

Security Audits can evaluate the vulnerability of your network to all types of outside and internal security attacks for a network that includes an at-home workforce. Progent can run online, automated security inventory software for rapidly and affordably detecting a broad range of security weaknesses that can be found via the Internet. Progent's endpoint security audit consulting services, which can be provided by security experts with advanced certifications such as CISM, CISSP, and GIAC, can assist you to audit your procedures and policies and assess your IT architecture to enable you to design the highest level of security for your an at-home workforce.

Horizon3.ai's NodeZero Pentest Platform is a cutting-edge penetration test (pentest) product family that supports autonomous testing of your at-home environment as well as your internal and perimeter networks to help you find, rank, fix, and confirm security vulnerabilities before threat actors can take advantage of them. Progent's pentest experts can help you to use NodeZero to perform comprehensive penetration tests of your perimeter and your internal IT infrastructure in order to determine your present security profile. Progent can also help you to harden your network security and can assist you to design and deploy a unified cybersecurity strategy that simplifies management and provides maximum cyber defense for on-prem, cloud-based, remote, and perimeter IT assets. To learn additional details about Progent's vulnerability assessment services based on on NodeZero's PEN test products, refer to Consulting Support for NodeZero's Pentest Platform.

Download White Paper: Securing a Work-From-Home Environment
To view or download a white paper describing critical areas to concentrate on for securing an IT environment that includes telecommuters, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Remote Workers
The field of Data Protection involves saving and recovering critical data so as to avoid data loss and reduce recovery time and effort in case of storage system failures resulting from hardware issues, software glitches, user mistakes, cyber attack, or other causes. Dependable data protection strategies can be especially challenging to design and maintain in hybrid networks that combine private data centers, cloud resources, and an at-home workforce.

• Backup/Restore strategies for at-home workers must address multiple kinds of user-owned endpoints. Progent can provide quick online help from experts knowledgeable about a wide array of platforms for protection Windows, Apple and Linux/UNIX powered servers and desktop computers as well as notebooks, iOS and Android tablets and smartphones. Popular backup/restore products maintained by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect resources distributed across a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a managed backup/recovery subscription service that utilizes cloud storage and includes granular restore and centralized management capabilities.
• Disaster Recovery/Business Continuity (DR/BC) strategies typically envision scenarios that require a quick switch to a work-at-home environment. Progent's senior disaster recovery planning experts and business continuity consultants can assist you to produce, document and validate a DR/BC plan that includes the logistics of moving to telecommuting.

Unified Management for Remote Workers
Microsoft has rebranded and reshuffled its endpoint management platforms under the title Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing on-premises endpoints. Endpoint Manager features a unified environment for protecting corporate information by managing onsite, mobile, and home-based endpoints.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud-based service for managing and protecting off-premises computers and software. Managed endpoint devices can be personally owned or business owned. IT administrators managing the enrolled endpoint computers of at-home workers can utilize Intune to deploy and validate apps on devices, push patches and certificates, set up rules for permission to access information and networks, set passwords, create VPN tunnels, control how teleworkers share data, establish threat protection, ensure compliance, and erase sensitive data from missing, stolen or deactivated devices. Intune can be used with iOS/iPadOS, Android, Windows, and macOS computers. For details about Intune and how Progent can help your company to use Microsoft's Endpoint Management to manage the devices of your teleworkers, refer to Intune teleworker device management expertise.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified MDM platform that allows network managers to keep off-premises endpoint devices current and secure. Workspace ONE uses VMware AirWatch technology for centralized endpoint management combined with VMware's Horizon virtual application delivery technology for authorization control, app management, and configuration management of endpoint devices. Workspace ONE runs with devices powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises product through a perpetual license. Key features of Workspace ONE include rapid over-the-air deployment of out-of-the-box notebooks, quick onboarding of new employees, policy set up and enforcement for all classes of devices, aggregated reporting and performance analytics, email encryption, and integration with Microsoft apps and cloud-based services. For information about Progent's expertise for VMware Workspace ONE, visit VMware Workspace ONE mobile endpoint management consultants.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing a productive work-from-home solution for your Barueri-Alphaville, São Paulo organization, phone 1-800-993-9400 or refer to Contact Progent.