Mobile Support

Consulting and Technical Support Services for BlackBerry Technology
BlackBerry wireless PDAs were once among the most popular solutions for achieving anytime-anywhere access to email, scheduling, web applications, and other critical business information. Progent offers Barueri-Alphaville, São Paulo companies the expertise of BlackBerry-certified professionals who can assist organizations to maintain their BlackBerry environments or transition smoothly to a more popular mobile solution.

As the sophistication of small business IT technology has expanded, and as the demand for world-class security, dependability, and disaster recovery has grown to be the norm for companies of all sizes, successful integration and maintenance of BlackBerry solutions has grown increasingly difficult. To address issues such as security, disaster recovery, and synchronization of BlackBerry handhelds with diverse messaging servers and company databases, small businesses frequently turn to outside consulting professionals who specialize in BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-premier consultants who can help small organizations to design, administer, and troubleshoot BlackBerry solutions affordably and efficiently, dispensing with the necessity for an in-house BlackBerry solutions specialist and lowering the expense and hassle of maintaining mobile work groups. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security professionals. This range of experience, combined with Progent's proven remote support capabilities, gives small companies a budget-friendly alternative for incorporating BlackBerry technology seamlessly into their business information network.

Progent's experts can help you with SQL Server 2019 integration support, SQL Server 2016 migration consulting, and Exchange Server setup so that your data and messaging systems operate efficiently with BlackBerry BES Server. Progent can also help you to migrate from older versions of BlackBerry and Microsoft technology, set up easy-to-use administration tools so you can monitor and support BlackBerry smartphones across your company, define security policies that are right for your company, develop custom wireless software, and ensure that your IT network architecture is properly configured to accommodate your BlackBerry users. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry data is incorporated in your regular backup procedures so that it can be recovered rapidly and thoroughly.

São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.

Technical Support Services for BlackBerry Enterprise Server (BES)
RIM's advanced solution for administering large groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This sophisticated software enables Microsoft Exchange, Lotus, or Groupwise users to transmit and receive emails that are encrypted during wireless transit to provide optimum security. BlackBerry BES Server also streamlines a wide selection of vital administrative tasks that span from BlackBerry configuration and updates to wireless security and fault tolerance.

Progent's BlackBerry-premier engineers can show you how to utilize BlackBerry Enterprise Server to do routine tasks like:

• Deploy and manage applications
• Schedule device, application, and IT policy updates
• Update BlackBerry smartphone software wirelessly
• Manage user and group settings with BES Server's extensive selection of IT policies

Progent's BlackBerry-premier consultants can also assist you to utilize BES Server to implement key procedures not available with the less advanced BlackBerry Enterprise Server Express. These procedures include:

• Install and manage BES Server's fault-tolerant infrastructure based on virtual servers
• Deploy BlackBerry devices remotely
• Set specialized management roles
• Automatically track and analyze the health of your BlackBerry solution

Progent's Online BlackBerry-premier Support is Quick and Economical
For companies in Barueri-Alphaville, São Paulo who need fast and economical help from an authorized RIM BlackBerry support expert, Progent provides effective remote assistance from a veteran network support team who have delivered network solutions to companies in every state in the U.S. (See Progent's client testimonials.)

Online support eliminates travel costs and enables specialists to fix technical issues quickly, allowing you to reduce wasted productivity. Progent's RIM BlackBerry consultants have been awarded certifications in the entire range of BlackBerry technologies and offer expert help in fields such as fixing synchronization problems, setting up BlackBerry Enterprise Server, and designing a protected, high-availability network infrastructure for BlackBerry users. Certifications earned and practice areas mastered by Progent's BlackBerry experts include:

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, administering, tracking, and maintaining one or several BlackBerry BES Servers in a messaging system based on Exchange Server. Progent's BlackBerry engineer has support skills in important areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can show you how to install and delete BlackBerry device clients on Exchange and Active Directory, configure, track, and manage BlackBerry Enterprise Server, manage BlackBerry devices and user accounts, back up and maintain storage groups, configure permissions, set up the MDS and Instant Messaging, deploy access control lists, manage Exchange Server data flow, generate, update, and assign wireless LAN and Virtual Private Network configurations, implement SNMP traps for alerts, and produce reports to summarize SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry solution in a variety of environments that can include Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to help you to plan, install, validate, troubleshoot, and document a mobile wireless solution based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry include business and network requirements assessment, system design, installation strategy and execution, performance tuning, configuration of a high-availability environment, data backup and disaster recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your technical goals and to create a mobile wireless solution that fits within your information technology budget and supports your business plans. Progent can explain the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your existing network infrastructure's suitability to support a BlackBerry BES Server, assist your organization to determine which administration approach and physical components meet your needs, and analyze your email and messaging system topology. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make smart decisions concerning options for software editions, processors and storage, network architecture, and application set up.

To maximize system protection, Progent's BlackBerry-certified expert can help your company to select and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-premier security engineers to run company-wide security vulnerability and compliance testing and recommend improvements to accommodate your BlackBerry environment.

Contact Progent to Get Help from a RIM BlackBerry-Qualified Consultant
In order to get in touch with Progent about consulting assistance for BlackBerry mobile wireless integration, call 1-800-993-9400 or see Contact Progent.