UNIX, Linux, Solaris, and Apple Mac OS X Support

For small and midsize businesses located in Barra da Tijuca Rio de Janeiro, Progent provides technical support for networks powered by UNIX or Linux or for networks that feature a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote support to businesses in every state in the U.S. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for complex connectivity issues, plus the assistance of CISSP-accredited security consultants to help with high-level security design and disaster recovery preparedness.

Progent's remote technical support engineers offer excellent value because they are equipped with the practical experience and the advanced technology to resolve the majority of information system issues quickly. Efficient support lowers direct costs since service calls take up fewer chargeable minutes. Remote support also eliminates the cost of sending a consultant to your site. Your company saves even more in indirect costs by reducing or eliminating system outages and related losses resulting from business disruption, disgruntled clients, unproductive employees, and distracted management.

Progent's pricing model for remote help is designed to maximize the impact of your network support investment. Progent bills by the minute for phone consulting, so you are billed only for the support that you receive. Unlike many remote service firms, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for billing avoid situations where speedy. minor fixes somehow turn into major invoices. Progent's penchant for disposing of technical issues efficiently results in your company spending less cash.

Progent's Online Service Tools
Through years of experience, Progent has developed a collection of customized tools and proven methodologies that permit the maximum level of effectiveness for online help and troubleshooting for small and midsize business IT networks. Progent provides secure VPN support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN access allows the engineers of Progent's online support team to connect to your company's computer system without violating corporate security.

Progent's highly evolved service database application includes thorough records of all service that Progent's customers have been provided. Progent's team engineers have access to the details of support delivered to every customer by every Progent engineer. This database of problems and fixes is stored as a conveniently retrievable internal knowledge base that enables Progent's online technical engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level certifications and close relationships with key industry leaders including Cisco and Microsoft make available additional massive technical support knowledge bases and permit priority access to vendors' internal support staff with the result that Progent's remote consulting specialists are able to determine optimal resolutions in the least time.

Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's remote services in Barra da Tijuca Rio de Janeiro or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT support, go to Immediate Urgent Support.

Phone-based Support Services Available from Progent
Progent's remote network support engineers have certified skills in a comprehensive set of products and technologies. This wide range of IT skills permits Progent's engineers to address almost any crisis that may occur in a small or midsize business network. Credentials earned by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, CCVP, and Design Associate.

To support businesses with mixed-OS environments, Progent also offers the skills of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.

Remote technical support services Offered by Progent to companies in Barra da Tijuca include:

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based support services cover a broad array of information technology such as network infrastructure, messaging solutions, system and process security, UNIX and Windows integration, VMware products for server hardware economization and easy management, and transitioning from older applications to current MS Windows or Linux solutions. Progent's group-based methodology for resolving network issues enables quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts support costs.

  Progent's UNIX and Linux consultants can offer urgent phone-based help for analyzing problems within UNIX/Linux systems based on leading variants of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX
  Major Linux versions for which Progent offers expert support include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
  The Cisco CCIE credential is the top recognition for network infrastructure engineers, and validates an individual's networking knowledge at the master level. Cisco CCIEs can handle the most stubborn issues occurring in network infrastructure design, installation, maintenance, protection, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network management utilities and developing workarounds or identifying program patches. Cisco CCIEs are an excellent value since their broad expertise permits them to find solutions for even the most intractable problems quickly. In many instances, less qualified consultants can struggle for hours or even days with identical problems that a CCIE can fix in a few minutes. Few service organizations make CCIEs accessible to help small and mid-size businesses. Progent can provide fast telephone access to a Cisco-qualified CCIE so you can receive immediate help for serious network issues that are lowering worker efficiency but are outside the comfort zone of your regular network support personnel. Progent's CCIE consultants can tie into your network using advanced on-line support technology in order to perform fast, safe, and affordable diagnosis and repair. Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's popular family of infrastructure devices including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network technology.

• Certified Microsoft Windows Support
  Progent's Microsoft-certified remote support experts offer computer troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the assistance of consulting engineers who can assist you with a wide range of platform support including Microsoft Windows Server 2022 planning and integration consulting, Windows Server 2019 consulting, Windows Server 2016 migration support and hybrid cloud solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 upgrade (help, assistance, Microsoft Exchange 2019 Server deployment, MS Exchange 2016 Server migration, Exchange 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint Server 2016 migration and hybrid deployment consulting services, SharePoint 2019 design and deployment, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server and Server Online training, SBS Server support, and Windows Essentials cloud integration.

  Progent also offers a full array of online PC desktop support and troubleshooting services including Microsoft Windows 11 migration and designing and implementing Microsoft 365 cloud solutions for Windows workstations.

• CISSP and ISSAP Certified System Security Experts
  Progent's certified CISSP and ISSAP security consultants offer a variety of security solutions to bolster the protection of your UNIX, Linux, Solaris, Mac or Windows network against attacks or assist your business to clean up rapidly following a serious breach. Security support services available from Progent include: comprehensive security analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick cleanup after malicious attacks; integrating firewalls; designing secure architectures for off-site and mobile access; protecting your email infrastructure from viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent offers expert remote consulting support to help organizations of all sizes connect their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist your IT team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine physical resources along with public clouds. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration support services such as Microsoft 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.

• Call Center Support
  Progent's Help Desk service options for small and midsize businesses with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Call Center services are a convenient solution for small businesses who lack the money or time to support an internal Help Desk but who want quick communication with an efficient Help Desk Call Center with professional telephone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.

  Progent's Help Desk sharing services allow your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on the leading PSA platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

  Progent's Help Desk consulting support can support you in building an effective new Call Center or improving your existing one, selecting or enhancing Call Center software to meet the unique demands of your business, or providing temporary phone support staff to supplement your in-house Call Center resources to deal with demanding events like software transitions, mass upgrades, or installing brand new business software.

  Progent's Help Desk staff of experienced information technology experts offers your workers in Barra da Tijuca Rio de Janeiro rapid communication with a large network service resource with extensive background providing telephone-based help and online repair service for IT systems based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center the reputation as a significant driver of company productivity, and Progent's goal is to resolve and not just annotate IT issues.

• Business Applications Support: Education, Development, and Troubleshooting
  Progent's Applications Consulting staff provides phone-based professional engineering expertise and training in key business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for familiar Microsoft applications including Microsoft CRM, MS Office Project, MS Office Word, and Microsoft Excel. To find out additional information concerning Progent's consulting, programming, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.

  Progent's Apple Mac professionals can support the creative components of Macintosh environments by providing phone-based consulting services and education in graphics, audio, and motion video. Progent's support professionals can provide help in a large selection of Macintosh applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with special procedures such as capturing or digitizing audio or video or integrating an audio/video post production lab.

  Online Network Monitoring Support
  Progent can provide companies in Barra da Tijuca Rio de Janeiro online computer system monitoring support based on Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to fit your environment so that your computer maintenance is proactive rather than reactive. By detecting looming issues before they cause full-scale emergencies, automated monitoring can ward off stressful and costly information system failures. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or networks based on multiple operating systems.

Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.