Barra da Tijuca Work from Home Employees Configuration Support Services

Enlarging your telecommuter workforce can have a significant effect on IT architecture, security, and corporate culture. Progent has two decades of background helping small and mid-size businesses to plan, deploy, manage, tune, and debug IT environments that incorporate a remote workforce. Progent can help your Barra da Tijuca company to pick the right tools and adhere to leading practices in building and maintaining a secure virtual office ecosystem for telecommuters that promotes teamwork and delivers top business value. Progent offers support services ranging from on demand guidance for helping you past occasional IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Barra da Tijuca, Rio de Janeiro organizations to succeed with any facet of building a high-functioning work-at-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk services, security monitoring, data protection solutions, and unified management.

Network Infrastructure for Teleworkers
Setting up the network infrastructure required to support an at-home workforce can be particularly complicated if you have to accommodate a mix of personal equipment like desktop computers and notebooks, routers, and wireless APs from different vendors and with a variety of OS software and firmware levels. Progent's background delivering remote help for both outdated as well as current IT products in remote office solutions allows you to make efficient use of your available infrastructure and provides you with fast access to top-tire consultants for making essential upgrades. Support services available from Progent to help your company to create a productive work-at-home ecosystem include:

• Virtual Private Network (VPN) technology makes it possible to establish a safe tunnel for authenticated at-home employees to access IT resources situated at your corporate datacenter or in the cloud. Progent can assist your company to configure and maintain VPN connections between your at-home workforce and your key IT resources by providing remote VPN configuration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA consultants can help your at-home workers to set up Cisco's AnyConnect software to provide secure VPN connections for a wide range of endpoint devices such as Windows, macOS, Apple iOS, Linux, and Android.
• Virtual Desktop Infrastructure (VDI) products enable a telecommuter to see and use a remote computer's desktop. This technology provides network managers substantial control over the digital ecosystem of at-home employees and offers them a familiar work experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
• Routers connect at-home computer networks to the Internet and support VPN connections, home wireless networks, and firewall services. Progent can provide top-tier online support for deploying routers from all major vendors. See router configuration services from Cisco-certified consultants.
• Home Wireless networks, often shared by families and guests, are commonly utilized by at-home employees to connect to their router for work. This can create throughput and cybersecurity issues. Progent can help you to resolve these problems by providing services that include Cisco Aironet integration consulting, Cisco-certified Meraki WiFi deployment consulting, and Ubiquiti wireless AP setup help.
• Internet access methods affect the speed and reliability of connections between telecommuters and the company data center. Business-critical processes may require backup Internet connections in case the normal connection breaks. Progent can provide expertise for identifying service providers, selecting appropriate bandwidth and data volume packages, and setting up redundant Internet access. See Internet access integration services.

IP Voice Integration for At-Home Workers
Extending the business phone system to include teleworkers is vital to supporting an effective at-home workforce. A variety of cloud-based IP voice products are popular with SMBs to support telecommuters. Many enterprises depend on Cisco's current or legacy products for IP voice solutions. Progent can help businesses of all sizes to design or maintain a telecommuter VoIP service that delivers the versatility, transparency and security required for at-home workers. Progent's Cisco-certified CCIE Voice consultants offer advanced support to assist organizations tune their current Cisco VoIP environments to support an expanding at-home workforce.

• Cisco Unified Communications Manager (Cisco Unified CM) delivers enterprise IP telephony capabilities to devices like VoIP phones, media processing products, VoIP gateways, and mixed media applications deployed across the network. CUCM manages additional combined media services like messaging, voice/video conferencing, and customer collaboration networks. For details about Progent's Unified Communications Manager expertise, visit Cisco Unified Communications Manager consultants.
• CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM. Progent's consultants can help your company to support your existing CallManager deployment or migrate efficiently to Cisco's modern IP telephony products. For details about Progent's support services for CallManager and Cisco's other early VoIP platforms, see CallManager consulting.
• Cisco IP Gateways provide integration with public telephony networks and with users operating outside the corporate perimeter like at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 products as well as for modern Cisco SIP gateways. See Cisco SIP gateway integration expertise.
• Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to enhance your wide area network infrastructure to work with these VoIP solutions and deliver online deployment and debugging services.

Voice/Video Conferencing for Teleworkers
A wide range of voice/video conferencing products from leading technology companies enable virtual discussions, video and voice conferencing, chat, and content sharing for both local users and teleworkers. Many organizations use multiple products to accommodate their different partners and customers. Progent can help you to maintain your existing conferencing ecosystem and optimize the productivity of your remote workforce.

• Skype for Business is Microsoft's leading unified communications product that supports presence, instant messaging, audio and video calling and conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified specialists who can help you to configure and manage Skype for Business clients to accommodate your at-home workforce. To learn more about Progent's consulting expertise for Skype for Business, refer to Skype for Business consulting experts.
• FaceTime is Apple's multiuser video calling platform for iOS, iPadOS, iPod and Mac devices. FaceTime runs over Wi-Fi or cellular Internet connections. Current versions of FaceTime allow as many as 32 simultaneous users for video sessions. To learn more about Progent's support expertise for Apple FaceTime, see Progent's FaceTime configuration expertise.
• Webex Meeting Center provides remote conferencing for most computing devices. Delivered via Cisco's Webex Cloud platform, Webex capabilities include sharing granular content or computer screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, session recording, plus editing and playback for future reference. To learn more about Progent's support expertise for Cisco Webex and for other IP video products from Cisco, see Progent's Webex Meeting Center support services.
• Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conferencing, contacts, and information with capabilities that include IP voice and video calling, threaded chat, plus file sharing. To learn more about Progent's support expertise for Teams as well as for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
• Additional Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging services for these conferencing platforms and assist your business to tune your network infrastructure to host them.

Microsoft Collaboration Software for Remote and Hybrid Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Office suites, providing a powerful environment of productivity apps that deliver a consistent user experience for sharing information across multiple sites and on a broad selection of endpoints. Progent has delivered online consulting support for SharePoint and Exchange since their first releases and can help businesses to deploy these critical collaboration platforms to optimize the productivity of your remote workers.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works with Microsoft 365 and integrates with third-party cloud services to deliver real-time collaboration. Designed as a substitute for Skype for Business Online, Microsoft Teams can support chat, audio/video meetings with screen sharing, phone calls, cloud voicemail, group email, as well as file and app sharing. Teams is closely integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (formerly called Azure Active Directory) for delivering its full range of capabilities. For additional information about Progent's consulting services for Microsoft Teams and Teams Premium, visit solution design and deployment expertise for Microsoft Teams.

SharePoint utilizes web entities to promote collaboration and knowledge sharing by offering policy-driven access to content, workflow, and utilities for looking through company-wide information silos. SharePoint allows you to create protected web portals that enables at-home workforce to see and edit consolidated corporate intelligence via Intranets (Wikis), Blogs, social networking web sites, and Web Parts. For information about Progent's SharePoint expertise, see SharePoint integration and application development expertise.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting services, visit planning and configuration consulting services for Exchange Server.

OneDrive is Microsoft�s shared cloud-based storage service, similar to GoogleDrive. At-home workers can save files to OneDrive, and co-workers anywhere can access them safely through a browser. Provided with Microsoft 365, OneDrive enables home employees to co-author files. Edits made offline are synced when you reconnect to the Internet. For details about Progent's consulting services for Microsoft OneDrive, refer to Microsoft Onedrive integration consulting.

Cloud Integration for Teleworkers
Progent offers advanced online assistance for enabling organizations to create, manage and troubleshoot integrated hybrid network architectures that include internal data centers, telecommuters, branch offices, plus cloud resources. Progent can provide expertise for all types of cloud service including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help teleworkers resolve problems with cloud access, authentication, and cybersecurity.

Azure is a leading family of public cloud software and services that enables you to utilize IT infrastructure, virtual servers, and critical applications running on Microsoft's massive cloud. Microsoft Azure includes over one hundred cloud-based services including hosting for Windows and Linux-powered VMs, scalable cloud storage, email and messaging, application development with Visual Studio, and data protection. Progent can assist your organization to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity management with Azure AD, and design backup and restore systems with Azure Backup. Progent can also show you how to create secure connections to Azure for remote workers by configuring and debugging firewalls and VPN IPsec tunnels. For details about Progent's support services for Azure, go to Azure consulting.

Microsoft 365, previously called Office 365, is Microsoft's growing family of client productivity software and cloud services offered on a subscription basis. Office applications and services are marketed in a variety of bundles designed for customers ranging from students and households to major enterprises. Progent can provide fast and easy remote access to consultants knowledgeable about Microsoft 365-compatible endpoint devices based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can assist you to evaluate the various subscription plans offered with Microsoft 365 and configure 365 apps for your at-home workers in a way that delivers maximum business value. To find out about Progent's consulting services for Microsoft 365, visit Microsoft 365 consulting services.

Microsoft 365 Exchange Online is one of the most popular applications in the Microsoft 365 product suite. Exchange Online offers the benefits of reduced costs for physical infrastructure, easier management, dynamic scaling, high availability, and additional benefits inherent with public clouds. Microsoft has designed Microsoft 365 Exchange Online to operate seamlessly with local deployments of Exchange, allowing customers to build hybrid networks. Progent's Exchange experts can provide occasional help to guide you through tough IT roadblocks and can also provide end-to-end project management outsourcing to make sure your telecommuters have convenient and safe access to your Exchange Online deployment. For details Progent's consulting expertise for Exchange Online, see Microsoft 365 Exchange Online integration and support consulting.

Amazon Web Services (AWS) is a trailblazer in the public cloud arena and is the world's top provider of cloud-based services. Progent offers rapid and economical online contact with cloud connectivity experts who can assist your organization to plan, implement, manage, and troubleshoot hybrid information networks that integrate Amazon AWS cloud-based services with on-premises resources and with other popular cloud platforms like Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help your company to build a high-uptime network model to make sure your users have a productive computing environment regardless of whether they are working from your main office, a remote branch, from home, or on the road. For information about Progent's support services for Amazon AWS, visit Amazon AWS consulting services.

Google Cloud Platform (GCP) is a leading set of cloud computing services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can assist your business to expand your existing IT resources with the Google Cloud, and Progent's database experts can show you how to make your critical applications cloud ready so your remote workers can benefit fully from Google Cloud Platform services. Progent can help your business to deploy VMs on Google Cloud Compute Engine, design a cost-effective storage system with Google Cloud Storage, and streamline access management for remote workers with GCP Cloud Identity services. Progent's consultants can also assist your organization to utilize GCP's unified management tools to control and monitor your GCP ecosystem. For details, refer to Google Cloud Platform consulting services.

Help Desk Call Center Support for Teleworkers
A fast, enterprise-wide changeover to a teleworker workforce, which might be driven by a pandemic or as part of a business continuity process, can overstretch even a high-performing in-house Help Desk. Progent's Help Desk services make it possible for businesses to outsource or expand their Call Center with Progent's online Technical Response Center team.

• Progent's Standard Call Desk support services leverage Progent's nationwide team of remote IT support specialists along with enterprise-class ticketing and tracking technology to offer an affordable, modern Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 desktop support from help requests through trouble ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows at-home employees to check or revise their current trouble tickets, add details, and upload screen captures and relevant files. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support charges, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to resolve advanced problems. For more information, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
• Progent's Call Center Supplemental Service allows your company to expand your current Help Desk Call Center staff by splitting responsibilities for Support Desk support transparently between your in-house support personnel and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's shared Call Center service uses a collective support solution utilizing the leading professional services automation tool for handling service requests and ticketing, assigning responsibility, monitoring progress, and producing reports. To learn how Progent's Call Center Supplementation Services can enable your company to deliver best-in-class desktop support to your telecommuters, see Progent's Help Desk augmentation Services.

Security for Remote Workers
At-home employees typically use their own computing devices and often work in a poorly secured physical space. This multiplies their susceptibility to malware attacks and calls for judicious configuration of firewalls, AV tools, MFA-based identity verification, remote monitoring, intensive end-user training, and the development of policies built on best practices. Progent's seasoned roster of IT security solutions consultants can help you to design, configure and manage an effective security solution that protects critical IT assets in environments that include at-home workers.

Firewalls allow you to create a network environment that can be safely utilized by on-premises users as well as by telecommuters, mobile workers, vendors, clients, and the public. Modern firewall devices permit you to configure and control different access rights to various groups of users and to expand your network and modify your security as your business evolves and as network attacks become increasingly sophisticated. Progent works with both new and legacy firewall devices from all major manufacturers like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For more information about Progent's firewall support expertise, see firewall configuration and support services.

Remote Endpoint Security Monitoring makes it easy to watch over the disparate devices used by telecommuters and either block or identify and mitigate the latest threats such as ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight agent is put on every secured endpoint, watching all activity and using advanced machine learning and full execution context from SentinelOne to detect zero-day threats before they can spread. When a cyberattack is spotted, ProSight Active Security Monitoring immediately isolates the infected device from the corporate network to contain the malware. Since the ProSight ASM agent is autonomous, endpoint devices remain protected even if they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For more information about ProSight Active Security Monitoring, visit remote endpoint monitoring for teleworkers.

Progent's Duo authentication Service Plans utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo supports one-tap identity verification on Apple iOS, Google Android, and other personal devices. Using Duo 2FA, when you log into a protected online account and enter your password you are asked to verify your identity on a unit that only you possess and that uses a separate network channel. A wide range of devices can be used as this added means of ID validation including a smartphone or watch, a hardware/software token, a landline telephone, etc. You may designate several validation devices. For more information about Duo two-factor identity validation services, visit Duo MFA two-factor authentication services for an at-home workforce.

Security Audits can assess the exposure of your information system to all types of external and local security attacks for an environment that incorporates telecommuters. Progent can run remote, automated cybersecurity inventory scanning for quickly and affordably uncovering a wide variety of security gaps that can be found over the Internet. Progent's security audit consulting services, which can be provided by security experts with advanced certifications such as CISM, CISSP, and GIAC, can help you to audit your operations and policies and review your network infrastructure to allow you to design top-level security for your at-home workers.

Horizon3.ai's NodeZero PEN Testing Platform is a breakthrough penetration test (pentest) product family that can deliver automated threat assessment of your at-home connectivity solution as well as your internal and perimeter networks so you can expose, rank, fix, and verify security weaknesses before malicious hackers can take advantage of them. Progent can assist you to deploy NodeZero to carry out thorough penetration tests of your perimeter and your internal IT infrastructure so you can evaluate your current security profile. Progent's NodeZero experts can also help you to harden your network security and can help you to design and deploy a cohesive cybersecurity strategy that streamlines management and provides maximum protection for on-prem, cloud-based, at-home, and perimeter IT assets. To learn more details about Progent's threat analysis solutions based on on NodeZero's pentest platform, refer to Consulting Support for NodeZero's PEN Test Platform.

Download White Paper: Securing a Work-From-Home Environment
To view or download a white paper about key things to concentrate on for securing a network that includes work-from-home staff, click:
Protecting a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection for Telecommuters
Data Protection covers backing up and restoring vital information in order to prevent data loss and reduce restoration time in the event of storage failures due to equipment breakdowns, software hiccups, human mistakes, cyber attack, or other causes. Reliable data protection solutions can be particularly challenging to architect and manage in hybrid networks that combine local data centers, cloud resources, and an at-home workforce.

• Backup/Restore strategies for teleworkers must cover multiple types of personally owned endpoints. Progent can provide fast online access to experts familiar with a broad array of products for protection Windows, Apple Mac and Linux/UNIX servers and desktops as well as laptops, iOS and Android tablets and smartphones. Popular backup/recovery products supported by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To back up resources distributed throughout a wide area network, Progent can provide ProSight Data Protection Services, a managed backup/recovery subscription service that utilizes cloud-based storage and features fine-grained restore and unified management.
• Disaster Recovery/Business Continuity strategies commonly anticipate scenarios that require a quick switch to a work-at-home environment. Progent's expert disaster recovery preparedness experts and business continuity consultants can help you to create, document and validate a DR/BC strategy that addresses the process of switching to telecommuting.

Unified Management for At-Home Workers
Microsoft has renamed and rebundled its endpoint management products under the title Microsoft Endpoint Manager, which encompasses Intune for cloud management of remote endpoints and Configuration Manager for managing on-premises computers. Endpoint Manager provides a unified environment for protecting critical information by controlling onsite, mobile, and at-home endpoint devices.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and securing off-premises devices and applications. Remote endpoint devices can be personally owned or business owned. Network admins managing the enrolled endpoint computers of telecommuters can use Intune to deploy and validate applications on managed devices, push patches and certificates, configure rules for permission to access information and networks, manage passwords, create VPN tunnels, control how teleworkers share information, set up threat defense, verify security compliance, and wipe sensitive data from missing, stolen or decommissioned endpoint devices. Microsoft Intune runs with iOS, Android, Windows, and macOS/OS X endpoints. To learn about Microsoft Intune and how Progent can help you to use this platform to manage the endpoint devices of your at-home workers, visit Intune remote endpoint management consultants.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management product that allows network managers to keep remote endpoint devices current and secure. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint management combined with VMware's Horizon virtual software delivery technology for identity control, application management, and configuration management of endpoint computers. Workspace ONE runs with endpoints based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site product through a perpetual license. Key capabilities of Workspace ONE include rapid over-the-air provisioning of out-of-the-box laptops, quick onboarding of new employees, policy set up and enforcement for all classes of endpoints, unifies reporting and performance analytics, an email encryption gateway, and seamless integration with Microsoft apps and cloud-based services. For details about Progent's support for VMware Workspace ONE, see VMware Workspace ONE mobile device management consultants.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining a productive telecommuter environment for your Barra da Tijuca, Rio de Janeiro business, phone 1-800-993-9400 or go to Contact Progent.