Fast Remote Support for Baltimore Maryland IT Networks
Immediate Remote Support for Baltimore NetworksFor companies located in Baltimore Maryland, Progent offers remote help for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online support to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve complex infrastructure issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to help with advanced security architecture and troubleshooting issues.

Progent's online technical support engineers provide excellent value because they possess the practical background and are equipped with the sophisticated tools needed to resolve the majority of network problems quickly. This reduces immediate costs because service calls require fewer chargeable consulting minutes. Remote help also avoids the cost of sending a consultant to your office. Your company benefits additionally with incidental expenses by minimizing or eliminating system outages and related losses due to business discontinuity, upset clients, unproductive employees, and distracted management. Progent's advanced remote consulting experience is particularly important for organizations that are dependent on public clouds for critical network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an option.

Progent's pricing policy for online support is structured to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you owe exclusively for the services that you actually get. Unlike many online service firms, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for billing avoid scenarios where speedy. minor repairs manage to turn into big bills. Progent's penchant for disposing of technical issues quickly means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined an arsenal of optimized tools and field-tested methodologies that ensure the highest level of efficiency for online technical support and troubleshooting for information networks of any size. Progent's online support team can access your computer system without breaching system security.

Progent's proven customer support reporting system maintains thorough documentation of all service that Progent's customers have been provided. Progent's team engineers have the benefit of the specifics of services provided to every Progent customer by every engineer. This history of anomalies and repairs is stored as a quickly exploitable proprietary database that enables Progent's online support experts to communicate their knowledge company-wide to ensure that the quality of Progent's support grows daily. Progent's high-level accreditations and close associations with key industry leaders including Cisco and Microsoft open up other massive support knowledge bases and permit fast access to manufacturers' in-house product engineers so Progent's remote consulting experts can arrive at the most efficient resolutions promptly.

Remote support services available from Progent to companies in Baltimore Maryland include:

Progent's ProSight Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, subscription-based services designed to enable small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by some of the world's leading enterprises. The ProSight series of outsourced network management services covers all key facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it realistic for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) technology to create leading-edge network resilience. Progent handles the necessary monitoring and maintenance for you, so your network scales smoothly without becoming an obstacle. For a low and predictable monthly price, Progent's experienced IT team can be your dependable technology safety net. Entry-level packages include remote monitoring and management (RMM), cybersecurity, monthly patching, and reporting. As your needs grow, you can add low-cost subscriptions to best-of-breed solutions such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT staff and your Progent engineering consultant so any looming issues can be addressed before they have a chance to disrupt your network. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven solution for monitoring and managing your network, server, and desktop devices by providing an environment for performing common time-consuming jobs. These can include health checking, update management, automated remediation, endpoint configuration, backup and recovery, anti-virus protection, remote access, standard and custom scripts, resource inventory, endpoint status reports, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM spots a serious incident, it sends an alarm to your designated IT management staff and your assigned Progent consultant so that emerging issues can be fixed before they impact your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, enhance and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of in-depth reporting plug-ins created to integrate with the leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-up or machines with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup product vendors to create ProSight Data Protection Services, a portfolio of offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup operations and allow transparent backup and rapid recovery of vital files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss caused by equipment failures, natural disasters, fire, malware like ransomware, human mistakes, malicious insiders, or software bugs. Managed services in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to deliver centralized control and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on iOS, Android, and other personal devices. With Duo 2FA, whenever you log into a protected online account and give your password you are asked to confirm your identity via a device that only you possess and that uses a different network channel. A wide selection of devices can be used as this added form of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can register multiple verification devices. For more information about ProSight Duo two-factor identity validation services, refer to Duo MFA two-factor authentication services.

  • ProSight Co-Managed Support: Outsourced and Shared IT Support Desk Services
    Progent's Shared Help Desk Service offers a transparent extension of your core network support resources. Client interaction with the Service Desk, delivery of technical assistance, issue escalation, trouble ticket creation and tracking, efficiency metrics, and maintenance of the service database are consistent whether incidents are resolved by your internal IT support group, by Progent, or both. You have complete flexibility to expand or shrink your part of support work as required. Progent takes care of initial deployment and provisioning of the professional services PSA software as well as workflow documentation, validation and training. For more information about ProSight Shared Call Desk, go to ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior analysis technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the entire threat progression including protection, identification, containment, remediation, and forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide businesses of all sizes a versatile and affordable solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving information network. In addition to optimizing the protection and functionality of your computer network, Progent's patch management services permit your in-house IT team to focus on more strategic initiatives and tasks that deliver the highest business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with information security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your company's ability to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup system that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the services of world-class online consulting experts for contract IT projects. Billing rates for ongoing development or consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these important areas of information technology allows clients to complete major initiatives within budget and on schedule. Progent's special online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support alternatives for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve complex problems.

    Progent's Help Desk Call Center consulting expertise can support you in building an effective new Call Center or revamping your current one, selecting or customizing Call Center software products to address the special needs of your business, or adding occasional phone support staff to work with your in-house Help Desk Call Center group during unusually busy situations like software migrations, major updates, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of seasoned network professionals gives your customers in Baltimore Maryland rapid assistance from a large network service group with extensive background delivering telephone-based support and online repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center perception as a key enabler of company efficiency, and Progent's aim is to fix instead of merely annotate network issues.

  • Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff offers remote advanced engineering support and training in specific application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Office Word, and Office Excel. To find out additional information concerning Progent's expertise, custom programming, and education offerings, visit Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide advanced online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of System Center2, extend or optimize an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Baltimore Maryland online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can adapt Operations Manager to suit your business so your computer support is proactive rather than reactive. By uncovering potential trouble spots before they grow into crashes, proactive monitoring can ward off disruptive and expensive service failures. Progent can also deploy network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or environments that incorporate multiple platforms.
How Your Baltimore Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Baltimore Maryland, Progent's online network support specialists are ready to provide professional and economical system help the moment your company needs it. More than two decades of offering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to fix computer problems quickly while avoiding the cost and lost productivity associated with on-site support visits.

Even if your Baltimore organization works with a local independent support technician or employs a full time IT staff that can handle day-to-day computer problems, Progent's Microsoft and Cisco certified consultants can offer an easy and seamless virtual expansion of your local resources for situations when your regular service personnel either lack the availability or the experience to fix sudden system emergencies or particularly complex integration projects.

Advantages of Progent's IT Support for Organizations in Baltimore Maryland
Progent's online IT consulting services allow your Baltimore organization to have the benefits of timely, enterprise-level network support without the cost of maintaining an in-house IT organization. Your information system will acquire greater strategic worth by becoming more available, productive, and secure. Advantages to your company include:

  • Convenient virtual expansion of your local support resources
    With most organizations in Baltimore Maryland, nearby network support providers, whether consisting of independent consultants or an internal IT staff, can resolve the majority of technical problems. On the other hand, serious problems might strike when your regular resources are too busy or unavailable, and some trouble may be associated with technology that is unfamiliar to your usual support people. In these situations, Progent's online support experts give you a convenient, quick, and budget-friendly way to supplement your regular resources and to convey valuable knowledge to improve your ability to handle downstream problems in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT support, smaller businesses commonly rely on independent freelance consultants. Although freelance service people carry smaller overhead than larger consulting firms and can afford to charge lower rates, they are often overbooked, making it difficult to respond rapidly to crisis situations. If an independent service provider is busy with another customer, ill, on a trip, or in class, the lack of reserve help may require your business to go without help during an IT crisis. As your company grows, network downtime and problems with critical applications become more costly. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides a ready source of reserve service expertise to make sure your network is always available.

  • Build a Scalable Basis for Seamless Expansion
    Organizations often begin with an IT system created on a shoestring budget. Lacking a proper infrastructure, slap-dash repairs can get thrown on top of a weak foundation. As a company grows, stability and scalability problems can hinder the productivity of the business. These poorly designed environments require proper analysis, smart strategic planning, and extensive IT expertise to upgrade to a system architecture that can deliver the stable foundation to handle vital business demands and simplify future expansion.

  • Work with Problem Solvers Rather Than Product Resellers
    Smaller organizations require advice and technical education to negotiate an ever more complicated array of technology alternatives available for promoting business growth and improving efficiency. They do not need a network consultant who is attempting to earn a commission on a certain vendor's products. IT support and product sales can result in a situation where the recommended solution is built around a profitable technology rather than the true requirements of a client. Progent avoids these conflicts by selling only services rather than products. This allows Progent to align IT consulting with the real interests of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT expertise, refined support software, and understanding of corporate IT enable companies to avoid the limitations of exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on industry background, in the trenches of network support, performing a broad range of technical projects for an extensive mix of clients. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not just world-class technical help, but also a consultant with proven methods for using computer knowledge to resolve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site visits by the minute. Consequently, you pay exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and requires no retainer for services provided during normal working hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for quick solutions so you will not be forced to allow simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent can focus on offering high-value skills where Progent faces little competition. Companies who utilize familiar independent consultants or who maintain in-house IT personnel benefit when Progent transfers information about new technology and tested processes to make their IT environments more reliable, secure, and efficient.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to offer round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering potential issues before they cause downtime, system monitoring can save your IT network from stressful and expensive service disruptions.
How Does Our Company Begin Getting Remote Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.

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