UNIX and Linux Remote Consulting for

For small companies located in Baltimore Maryland, Progent offers help for computer systems based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE network specialists for complex connectivity problems, as well as the services of CISSP and CISM-certified security engineers to handle high-level security architecture and disaster recovery planning.

Progent's online technical support services offer exceptional leverage because they have the practical experience and the advanced tools to resolve the majority of information system issues rapidly. Efficient support reduces direct expenses because solutions require fewer chargeable minutes. Remote support also eliminates the cost of sending a consultant to your location. Your organization benefits even more with indirect costs by minimizing or eliminating network downtime and related losses stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted executives.

Progent's pricing model for online help is designed to maximize the impact of your network support investment. Progent bills per minute for telephone-based consulting, so you are charged exclusively for the support that you actually get. In contrast to many online service companies, Progent asks for no service activation fee or minimum fees. Progent's one-minute billing unit and simple policy for pricing eliminate situations where quick repairs manage to turn into large invoices. Progent's skill at handling technical issues quickly results in your company conserving money.

Progent's Online Support Technologies
Over the years, Progent has fine tuned a set of optimized technologies and field-tested methodologies which promote the highest degree of efficiency for online help and troubleshooting for small company computer networks. Progent offers safe VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology allows the consultants of Progent's online support team to access your company's computer system without breaching corporate security.

Progent's sophisticated service database system maintains thorough histories for the service that Progent's clients have been provided. Progent's authorized service personnel have access to the specifics of assistance delivered to each Progent customer by any engineer. This database of problems and solutions is stored as an easily searchable internal knowledge base that allows Progent's remote support professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's advanced accreditations and close associations with important industry leaders such as Cisco and Microsoft permit access to additional vast support databases and allow priority response from vendors' in-house product engineers with the result that Progent's remote service specialists can find the most efficient resolutions quickly.

Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's phone support in Baltimore Maryland or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Emergency Support.

Online Support Services Provided by Progent
Progent's online consulting experts have certified skills in a comprehensive array of products and technologies. This breadth of IT skills enables Progent's engineers to address practically any crisis that may crop up in a small or midsize business network. Credentials held by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To help businesses with mixed-platform networks, Progent also provides the skills of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.

Online support services Offered by Progent to customers in Baltimore include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a wide spectrum of computer technology such as network infrastructure, email systems, network and operational security, UNIX and Microsoft Windows integration, VMware products for server hardware consolidation and easy management, and transitioning from legacy systems to the latest Microsoft Windows or Linux-powered environments. Progent's team-based methodology for resolving technical issues enables fast escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts service costs.

  Progent's UNIX/Linux support engineers can provide urgent online assistance for troubleshooting problems within UNIX/Linux systems powered by leading versions of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX
  • BSD
  • SCO
  • Silicon Graphics IRIX
  Major Linux platforms for which Progent offers expertise include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware

• Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network consultants, and certifies a person's networking skills at the master level. Cisco CCIEs know how to deal with the most stubborn problems surrounding network planning, integration, management, security, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS network management tools and developing workarounds or identifying program updates. Cisco qualified CCIEs offer excellent cost-effectiveness because their broad experience allows them to solve even the most difficult problems rapidly. In many instances, less experienced consultants can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Few support providers make Cisco CCIEs accessible to assist small and mid-size businesses. Progent can provide quick telephone contact with a Cisco CCIE so you can receive immediate support for serious network issues that are crippling worker efficiency but are not within the scope of your local network support personnel. Progent's Cisco CCIE consultants can communicate with your environment using state-of-the-art remote troubleshooting tools to perform fast, secure, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's top-selling family of connectivity devices including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst switches, plus VPN technology.

• Authorized MS Windows Support
  Progent's Microsoft-certified remote service engineers can provide computer system problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help your company with a wide variety of platform support such as Windows Server 2022 planning and integration consulting, Windows Server 2019 consulting, Windows Server 2016 migration and cloud integration solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 upgrade (help, assistance, MS Exchange Server 2019 deployment, MS Exchange 2016 Server migration, Exchange Server 2013 consulting, Exchange 2010 maintenance, SharePoint 2016 migration consulting services, SharePoint 2019 planning and configuration, Microsoft Teams integration, Skype for Business Server planning and deployment support, Lync Server 2013 management and Office Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server and Server Online training, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also can deliver a full range of remote PC desktop support and troubleshooting services including Windows 11 integration and designing and implementing Microsoft 365 cloud solutions for Windows desktops.

• CISSP and ISSAP Premier Network Security Consultants
  Progent's qualified CISSP and ISSAP security engineers offer a variety of system protection solutions to bolster the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or assist you to recuperate rapidly after a damaging penetration. Security solutions available from Progent include: comprehensive network security analysis using tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; fast cleanup after malicious attacks; installing firewalls; establishing secure techniques for off-site and mobile connectivity; securing your email infrastructure from spam and DHA attacks; and setting up round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide expert remote consulting to help companies of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that combine local IT assets along with cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud integration support services that include Microsoft 365 integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has more than two decades of background providing high-level consulting services remotely, and Progent can help you complete your cloud migration projects quickly and affordably.

• Help Desk Call Center Support
  Progent's Help Desk programs for small and midsize organizations with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Call Center services are well suited for small organizations who lack the resources to create an in-house Help Desk Call Center but who want quick access to a dependable Help Desk Call Center with professional telephone assistance plus the available expertise to escalate the most challenging tasks to high-level consultants.

  Progent's Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution built around the leading professional services automation platform for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.

  Progent's Help Desk Call Center consulting support can assist you in building an efficient new Help Desk Call Center or enhancing your current one, identifying or modifying Call Center application software to handle the particular needs of your business, or providing temporary online staff to supplement your internal Help Desk Call Center group to deal with high-demand situations like software migrations, mass upgrades, or installing new applications.

  Progent's Help Desk Call Center staff of experienced information technology consultants gives your customers in Baltimore Maryland rapid access to an effective network service group with extensive background offering telephone-based support and remote troubleshooting for IT systems that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk perception as a key enabler of business success, and Progent's aim is to fix rather than merely record IT issues.

• Applications Services: Education, Customization, and Problem Solving
  Progent's Applications Experts Group offers online advanced engineering expertise and training in key business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and training for popular Microsoft business applications such as CRM, MS Project, Microsoft Office Word, and Microsoft Office Excel. To find out more information concerning Progent's consulting, custom development, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

  Progent's Mac experts can promote the imaginative facets of Apple Mac systems by providing phone-based help support and training in imaging, audio, and motion video. Progent's support professionals offer help in a variety of Macintosh programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special jobs like scanning or digitizing audio/video or putting together an audio/video post production facility.

  Remote Network Monitoring Services
  Progent offers businesses in Baltimore Maryland online computer system monitoring services based on MS System Center Operations Manager network monitoring, adapted by Progent to suit your business so that your IT maintenance is proactive rather than reactive. By anticipating looming issues before they expand into network outages, automated monitoring can ward off disruptive and costly information system breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or systems that support multiple platforms.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.