Enlarging your remote workforce may have a major effect on IT architecture, security, and company culture. Progent has two decades of experience assisting small and mid-size businesses to design, deploy, administer, optimize, and debug IT networks that support at-home workers. Progent can assist your Baltimore organization to select the appropriate tools and follow best practices in building and maintaining a secure virtual ecosystem for telecommuters that facilitates teamwork and returns top value. Progent can provide support services ranging from as-needed guidance for getting you over occasional technical bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.

Progent can assist Baltimore, Maryland companies to succeed with any aspect of creating a high-performing work-from-home environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk services, cybersecurity, data protection solutions, and streamlined management.

IP Voice Solutions for an At-Home Workforce
Extending the company PBX system to include telecommuters is critical to maintaining an effective work-at-home solution. A broad range of cloud-centric VoIP platforms are used by SMBs to support telecommuters. Many larger organizations depend on Cisco's modern or older platforms for VoIP management. Progent can assist organizations of all sizes to plan or maintain a remote VoIP environment that delivers the versatility, transparency and security needed for at-home workers. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to help businesses optimize their current Cisco VoIP environments to support a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers high-end telephony capabilities to devices such as VoIP phones, media processing products, Voice over IP gateways, and mixed media apps deployed throughout the network. CUCM supports additional mixed media services like messaging, video conferencing, and team interaction networks. For details about Progent's CUCM support, see Cisco Unified CM consulting services.
  • Cisco CallManager is Cisco's earlier call-processing software and has been superseded by CUCM. Progent can assist your company to support your current CallManager deployment or upgrade efficiently to Cisco's current IP telephony products. To find out about Progent's expertise for Cisco CallManager and Cisco's other early VoIP products, see Cisco CallManager consulting.
  • Cisco IP Gateways enable connectivity with PSTN networks and with users working beyond the corporate firewall like telecommuters. Progent offers consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 product lines as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration expertise.
  • Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to update your WAN architecture to work with these VoIP solutions and provide as-needed deployment and debugging services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing an efficient telecommuter environment for your Baltimore, Maryland company, call 1-800-993-9400 or refer to Contact Progent.