Expanding your remote workforce may have a major effect on IT infrastructure, cybersecurity, and corporate culture. Progent has two decades of experience assisting businesses of all sizes to plan, deploy, administer, optimize, and debug IT environments that support work-from-home employees. Progent can assist your Baltimore company to pick the appropriate tools and follow best practices in creating and maintaining a safe virtual office solution for telecommuters that promotes collaboration and delivers top business value. Progent can provide services that go from as-needed guidance for getting you over challenging technical bottlenecks to full project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can help Baltimore, Maryland organizations to with any facet of building a high-performing telecommuting environment by providing infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk services, security and compliance, data protection solutions, and centralized management.

Infrastructure for Teleworkers
Integrating the network infrastructure required to support a remote workforce can be particularly challenging if you have to manage a mix of personal equipment like desktop computers and laptops, Internet routers, and Wi-Fi APs from different manufacturers and with a variety of operating systems and firmware releases. Progent's background delivering remote support for both outdated as well as current technologies in remote office solutions allows you to make efficient use of your existing network infrastructure and offers ready access to expertise for implement essential upgrades. Support services available from Progent to assist your company to implement a high-functioning telecommuting ecosystem include:

  • Virtual Private Network (VPN) connectivity allows you to create a secure tunnel for authenticated at-home employees to access IT resources situated at your company data center or in a public cloud. Progent can assist your company to deploy and manage VPN access between your at-home workforce and your key network resources by providing remote VPN integration support. For organizations using Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall consultants can assist your remote workers to utilize Cisco's AnyConnect client software for secure VPN tunneling for a wide range of endpoint devices including Microsoft Windows, macOS, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure products allow a teleworker to see and interact with a data center PC's desktop. This technology gives network managers more control over the computing environment of telecommuters and offers them a familiar experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers connect home networks to the Internet and support VPN connections, local wireless networks, and firewall services. Progent can provide expert online support for setting up home routers from all major manufacturers. See router integration support from Cisco-certified consultants.
  • Home Wireless networks, typically supporting families and guests, are commonly used by telecommuters to connect to their Internet router for work. This can cause performance and security problems. Progent can assist you to mitigate these issues by delivering services like Cisco Aironet integration consulting, Cisco Meraki WiFi deployment expertise, and Ubiquiti wireless access point setup help.
  • Internet access methods impact the performance and reliability of connections between telecommuters and the company network. Mission-critical processes may demand redundant Internet connections in case the primary connection fails. Progent can provide expertise for selecting ISPs, picking appropriate service offerings, and configuring high-availability Internet connections. See Internet access solutions.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining an efficient work-from-home environment for your Baltimore, Maryland business, call 1-800-993-9400 or go to Contact Progent.