Mobile Technology Consulting

Consulting Support for BlackBerry Technology
BlackBerry wireless PDAs were at one time one of the most popular products for maintaining location-independent access to email, scheduling, web-based programs, and other critical business information. Progent offers Baltimore, Maryland companies the services of BlackBerry-premier professionals who can assist organizations to manage existing BlackBerry environments or migrate smoothly to a modern mobile platform.

As the sophistication of small business IT technology has expanded, and as the need for world-class security, reliability, and disaster recovery has grown to be the norm for organizations of all sizes, successful integration and support of RIM BlackBerry solutions has grown more challenging. To handle areas such as data protection, business continuity, and synchronization of BlackBerry handhelds with a variety of messaging systems and company databases, small businesses often resort to outside support firms who offer expertise in RIM BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-premier engineers who can help small organizations to design, manage, and repair BlackBerry-based environments affordably and effectively, eliminating the necessity for an internal BlackBerry technology expert and lowering the expense and stress of maintaining wireless work groups. Progent's BlackBerry technology specialists have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security specialists. This range of experience, combined with Progent's efficient remote support capabilities, provides small companies a budget-friendly alternative for integrating RIM BlackBerry products productively into their IT network.

Progent's experts can assist you with SQL Server 2019 integration consulting, SQL Server 2016 management consulting, and Exchange setup so that your data and messaging infrastructure function efficiently with BlackBerry Enterprise Server. Progent can also assist you to migrate from previous editions of BlackBerry and Microsoft technology, configure streamlined administration tools to enable you to monitor and control BlackBerry smartphones across your business, define security policies that make sense for your business, develop custom mobile software, and ensure that your network architecture is properly configured to handle your BlackBerry users. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry information is included in your scheduled backup procedures in order that it can be recovered rapidly and safely.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Consulting Help for BlackBerry Enterprise Server
Research in Motion's advanced solution for administering big groups of BlackBerry wireless handsets is the BlackBerry BES Server. This powerful tool enables Microsoft Exchange Server, Domino, or Novell GroupWise users to send and receive emails that stay encrypted in wireless transit to ensure optimum data protection. BES Server also simplifies a wide selection of key management tasks ranging from smartphone configuration and updates to mobile security and high availability.

Progent's BlackBerry-premier engineers can show you how to utilize BlackBerry BES Server to perform routine tasks like:

• Deploy and manage applications
• Schedule smartphone, program, and policy updates
• Upgrade BlackBerry smartphone software wirelessly
• Manage user and group settings with BES Server's extensive library of policies

Progent's BlackBerry-certified consultants can also help your company to utilize BlackBerry BES Server to implement key procedures not available with the entry-level BlackBerry BES Server Express. These procedures include:

• Set up and support BES Server's high-availability architecture based on virtual servers
• Install BlackBerry smartphones wirelessly
• Set specialized management roles
• Monitor and report on the overall health of your system

Professional BlackBerry Technical Services Available Online from Progent
Progent's certified BlackBerry engineers are available remotely to deliver expert assistance to companies in the Baltimore region or throughout Maryland. Progent's experienced remote technical support team has helped IT organizations solve computer problems and cut IT service costs in each state in the country and established a substantial following of satisfied customers. (See Progent's client testimonials.)

Progent can provide online help for a wide array of issues related to RIM BlackBerry products such as wireless synchronization, configuration with Exchange, managing BlackBerry BES Server, and strengthening mobile security. Major RIM BlackBerry certifications awarded to Progent's support professionals include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help you to carry out basic technical functions including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, launching messaging filters and auto-signature, modifying user profiles, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to run with your corporate email software. Progent's certified experts can also help you to resolve a broad range of problems concerning synchronization, handset recognition, messaging consistency, web access, mobile connectivity, Instant Messaging, PC application installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide online technical assistance for small business networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your mobile support expenses low and, by solving problems quickly, optimizes the productivity of your BlackBerry smartphone clients.

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to help you to design, install, validate, repair, and produce documentation for a wireless environment based on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's high-level consulting support services for BlackBerry include business and technology requirements analysis, solution design, deployment strategy and execution, performance tuning, configuration of a fault-tolerant architecture, information backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your technical goals and to design a wireless solution that fits within your IT budget and supports your business plans. Progent can clarify the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's ability to accommodate a BlackBerry BES Server, help you to determine which management approach and hardware products meet your needs, and analyze your email and messaging system topology. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at smart decisions concerning alternatives for software versions, server hardware and mass storage, network design, and application set up.

To optimize network protection, Progent's BlackBerry expert can help you to choose and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-premier security engineers to perform network-wide security assessment and compliance validation and recommend enhancements to support your BlackBerry environment.

Contact Progent to Get Assistance from a BlackBerry-Certified Professional
If you wish to contact Progent about professional help for BlackBerry mobile wireless technology, phone 1-800-993-9400 or refer to Contact Progent.