Bakersfield Consultants for Network Support Organizations

Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Bakersfield
Progent's consulting services for network service organizations in Bakersfield California enables you to offer your clients Progent's consulting expertise and Help Desk Call Center support using your own branding as a transparent augmentation of your regular IT services team. This can ease the way for you to add to your client base, expand your service offerings, create happy customers, and increase your bottom line.

Progent's team of network infrastructure experts, PC integration and troubleshooting specialists, IT admins, and data security professionals have acted as seamless expansions to the IT staffs of some of the country's biggest IT service firms. Progent's breadth and depth of technical knowledge enables you to broaden the scope of your IT service practice, and Progent's transparency lets you elevate and preserve your company's brand.

Progent is an IT support firm with 20 years of background delivering online consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure experts of any independent IT support company in the world. Progent has delivered online IT support and advanced consulting to clients in every state in the U.S. (See recommendations from Progent's clients.)

Reselling Progent's Services With Your Branding
Progent's reseller program for network service firms features seamless resale to your customers of professional IT services. Progent bills your firm exclusively and works under your direction to provide your customers consulting and support services under your brand. In addition, Progent offers an affordable Off-hours Support Program for customers who require 24x7 technical support.

Help Desk and Ticketing for IT Service Firms
Ticketing is fundamental to a successful IT Call Center. But full-featured ticketing systems are not just costly to license and staff, but also challenging to set up and manage. Smaller IT support providers seldom have the necessary resources. Progent's Service Desk and ticketing program gives IT support organizations an economical way to retain their own branding while providing their customers world-class desktop support backed by a best-of-breed ticketing platform and reinforced by fast escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing program for IT support firms takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop services team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish communications with your current ticketing system. The standard and optional features available with Progent's Service Desk and ticketing program allow you to expand your support workload, the range of technologies your company can take on, the number of locations you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT service firms include:

• Progent's remote desktop service team provides Level 1 end user help with 1-hour service level agreement to begin work during normal work hours.
• Standard service hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
• Extended hours support is available at additional cost.
• Optional on-premises service in larger metro areas is offered across the US at additional cost.
• You retain full control of your customers and billing.
• Your clients enter requests through your own branded web portal, a toll-free number, or by sending a request to your designated email address.
• Every end user request automatically becomes an open request in the ticket system.
• Tickets can be tracked and modified online until resolution.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting for IT Service Organizations
Progent's consulting for IT service organizations allows your support team to act as a single source for practically all technical guidance and troubleshooting your customers may need. You can grow your team and strategic IT skills steadily without having to turn down new business owing to a gap in expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for Network Service Providers include:

• Transparent Service Delivery: Progent works as a transparent supplement to your in-house support team, responding to your management, and invoices you instead of your client.
• Granular Billing: Progent charges by the minute to reign in costs.
• Detailed Documentation: Progent uses an advanced documentation platform to make sure all IT services delivered are fully described. This enables your IT support organization to transfer service assignments to internal consultants when you have sufficient staff and appropriate skill sets.

• Safely Grow Your IT Support Business: You can easily and efficiently take on additional opportunities beyond your main areas of excellence and serve new geographies without assuming the risks associated with increasing your head count too rapidly.
• Re-enforce Your Name: You can solidify your positioning as a full-spectrum IT support provider by offering more solutions to more clients using your own company name.
• Add to Your Services Catalog: Progent offers top-tier expertise in a wide range of IT disciplines and can act as a reliable resource for growing your IT service operations.
• Rapid Escalation: With a large roster of top-level IT experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest issues get resolved promptly.
• Keep Your Clients Satisfied: Happy clients keep coming back. By joining with Progent, you can keep making your customers successful without ever requiring clients to seek help outside the fold.
• Remote Technical Support Professionals: For 20 years, Progent has delivered online network support from Help Desk support to high-level consulting. Efficient online support saves money while delivering quick results.
• Top Industry Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants hold advanced certifications including CISSP, CISM, and CRISC. Find out more about Progent's certifications.

Progent's Practice Areas for Bakersfield, California Organizations
Progent's seasoned roster of certified consultants can deliver Bakersfield, California organizations a wide array of online consulting and debugging expertise. Areas of expertise offered under Progent's consulting program for network service organizations include:

Find Out More About Progent's Consulting Program for IT Service Organizations in Bakersfield, California
For more information about Progent's consulting program for network service firms in Bakersfield, California, call 1-800-993-9400 or see Contact Progent.