Expanding your at-home workforce may have a significant impact on network architecture, security, and company culture. Progent has two decades of background helping small and mid-size businesses to design, deploy, administer, tune, and debug IT networks that support at-home workers. Progent can help your Austin organization to pick the right technologies and follow leading practices in creating and operating a secure virtual solution for teleworkers that facilitates teamwork and returns top business value. Progent offers services ranging from as-needed guidance for helping you over challenging IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent can help Austin, Texas businesses to with any facet of building a high-performing telecommuting environment by delivering network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk services, data security, data protection solutions, and centralized management.

Network Infrastructure for Telecommuters
Configuring the physical and software infrastructure needed for a remote work environment can be particularly complex if you have to manage a mix of personal equipment like desktop computers and laptops, routers, and wireless appliances from various manufacturers and with a mix of OS software and firmware levels. Progent's experience delivering online support for both legacy as well as current IT products in remote office venues enables you to make cost-effective use of your available network infrastructure and provides you with ready access to expertise for implement necessary upgrades. Support services offered by Progent to help you to create a productive work-at-home ecosystem include:

  • VPN connectivity allows you to create a safe tunnel for authenticated remote workers to use IT resources situated at your company datacenter or in the cloud. Progent can assist your company to deploy and maintain VPN connections between your at-home workforce and your key network resources by providing remote VPN configuration consulting. For businesses with Cisco's ASA security appliances, Progent's Cisco ASA consultants can assist your telecommuters to set up Cisco's AnyConnect software for secure VPN tunneling for a broad range of devices such as Windows, macOS, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure platforms allow a telecommuter to view and use a data center computer's desktop. This technology gives network managers substantial control over the computing ecosystem of at-home employees and offers them a consistent and more productive experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers connect at-home computer networks to the Internet and support VPN tunnels, local wireless connectivity, and firewall services. Progent can provide expert online support for configuring routers from a range of vendors. See router integration support from Cisco-certified consultants.
  • Home Wireless networks, typically supporting the whole family and visitors, are commonly utilized by at-home employees to access their router for work. This can create throughput as well as cybersecurity problems. Progent can help you to resolve these problems by providing expertise like Cisco Aironet integration expertise, Cisco-certified Meraki wireless deployment expertise, and Ubiquiti wireless AP integration help.
  • Internet access methods affect the performance and availability of connections between at-home workers and the company data center. Vital processes may demand backup Internet connections in the event the primary connection breaks. Progent offers guidance for selecting service providers, selecting sensible service bundles, and integrating fault-tolerant Internet connections. Refer to Internet access solutions.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing a productive telecommuter environment for your Austin, Texas business, phone 1-800-993-9400 or refer to Contact Progent.