Quick, Low-cost Online Computer Network Assistance for Aurora, Illinois Small Businesses
For more than two decades, Progent has focused on delivering enterprise-quality computer support to customers who have small-company budgets. Progent has built a powerful support solution that features a cost-effective, seamless virtual office infrastructure, custom remote troubleshooting tools, a substantial pool of consultants accredited in a wide array of technical practice areas, a Help Desk operational structure that maximizes efficiency and ensures follow-through, a worldwide team of on-line service experts, on-site support availability for the majority of most zip codes in the United States, and a company culture focused on solving technical issues in the least time and at the least cost to clients.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to supplement the technical skills of your internal network support team. This can save money and minimize technical risks for big projects such as software programming, business continuity planning and testing, network security audits, office consolidations, or technology migrations.

Progent can also provide the services of certified consultants to help your company to plan and execute a sensible cloud strategy.

Core Technologies Supported by Progent for Business Networks in Aurora, Illinois
Progent's group of industry certified support professionals provides support for all facets of information systems deployed by businesses of all sizes. Practice areas supported by Progent in Aurora include:

Support Delivery Options Available for Aurora, Illinois Companies
Progent offers a variety of options for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, consulting, and network management. Progent's paradigm for delivering computer support is built on the Help Desk operational structure common to larger IT organizations. Progent's Help Desk Support Mechanism promotes rapid support, thorough activity records, consistent follow-up, and strict expense monitoring for an array of network service delivery alternatives that include online troubleshooting, in-person help, and top-level consulting.

  • Online Service
    Progent's Technical Response Center offers emergency and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support experts can help customers to troubleshoot and fix hardware and software problems without the cost or time loss of travel for onsite service visits. The experience of Progent's IT engineers allows them to resolve the majority of network issues rapidly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-based signup process for first-time clients to accommodate urgent network problems and Progent charges per minute with no sign-up charges or minimums, so you are invoiced only for the help you receive. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Find out more details about Progent's remote network troubleshooting expertise.

  • On-site Support
    Progent provides on-site technical support for signed-up clients in larger cities in the U.S. Progent's on-site service personnel can work in tandem with Progent's online support experts to deliver small companies the optimal solution: hands-on service technicians when you require them as well as the on-line expertise of Progent's worldwide staff of network engineers, security professionals, and business software programmers. The response time for on-site support visits is usually less than one business day. There is no start-up or retainer fee for registering as a Progent client for on-premises support. Learn more details about why to register for Progent's onsite network support.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues. To learn more, see Online Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's shared Help Desk services allow your business to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's roster of seasoned technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution based on the leading professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting. For more information, visit Progent's shared Help Desk services.

  • Consulting Services
    Progent offers small and midsize companies affordable access to world-class consultants who can deliver assistance with vital products and technologies such as Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero PEN test products, company-wide network security engineering, high availability it system consulting, virtual server solutions, plus configuration, programming and training for business applications such as accounting, operations, business analytics, CRM, and productivity software. Progent can help with short-term projects including site relocations and massive software migrations, extended projects like upgrading an older ERP system to a modern Microsoft Dynamics or Dynamics 365 solution, database software development and DBA support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network monitoring and network management, or urgent response like data restoration and virus removal.

  • Infrastructure Consulting Expertise for an At-Home Workforce
    Progent can help small and mid-size businesses to design, configure and troubleshoot the infrastructure required for at-home workers. Aspects of network infrastructure for which Progent's experts offer assistance include safe and efficient VPN connections, Virtual Desktop Infrastructure software, router integration, wireless network planning and deployment, and robust Internet access. To learn about Progent's network infrastructure expertise for telecommuters, go to infrastructure expertise for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small or midsize organization's servers in an environment that not only delivers the top degree of dependability and expandability but that is also convenient for clients to transfer to a different support firm or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting service is based on tested virtual server technologies that allow small businesses with mixed environments to benefit dramatically on the expense of capital equipment, infrastructure support, and IT administration while getting world-class availability and an unprecedented level of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed solution, can support the mixed- platform and non- standardized environments common with smaller businesses, and keeps control of the software licenses in the customer's hands so that migrating to a new virtual host is quick, reliable, and affordable. This avoids ending up a prisoner of a specific hosting service while still providing all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent can provide expert online support to help organizations of any size connect their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that combine on-premises resources as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 integration with on-premises Exchange deployments, Azure planning and deployment services, Amazon Web Services cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight series of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the entire threat lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of critical data, applications and VMs that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-premises storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when needed, can assist you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating appliances that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security vendors to deliver centralized management and comprehensive security for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your Progent consultant so any looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security regulations, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's preparedness either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup system that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for Aurora, Illinois Small Businesses
Progent's size, breadth of technical expertise, and familiarity with corporate IT support enable small companies to avoid the pitfalls associated with excessive dependence on thinly staffed service organizations or freelance consultants.

Working with Progent enables your business to:

  • Prevent Over Reliance on Individual Support Consultants
    For IT support, smaller businesses sometimes rely excessively on freelance consultants. Though freelance support providers have lower expenses than larger support organizations and can afford to charge apparently smaller fees, individuals are often unable to respond rapidly to urgent network problems. If an independent consultant is occupied with another customer, ill, on travelling, or in training, the absence of backup personnel may force your business to go without help in case of a crisis. The more your company grows, system unavailability or difficulties with critical applications get more expensive. The money you thought you were saving on an independent consultant can disappear quickly due to lower output. Also, when independent engineers confront unfamiliar problems, the unavailability of a large consulting team to depend on for help requires them to learn with the meter running while your company ends up with the costs for their continuing education.

  • Have Access to Expertise in Sophisticated Network Issues
    Many smaller support organizations or independent engineers specializing in small company network support may excel at providing connect-the-dots solutions but lack the experience to deal efficiently with complex network environments with a variety of platforms, numerous offices, VoIP implementations, remote workforces, interconnected financial and analytical software, eCommerce, and specialized business applications. Progent's experience with worldwide companies and Progent's large group of experts can benefit your business because enterprise environments are characteristically complex, support issues require thorough knowledge in numerous technical disciplines, and achieving a high degree of stability, reliability, and protection requires enterprise-proven best practices.

  • Build a Firm Foundation for Growth
    Small businesses typically begin with an IT system cobbled together on a shoestring budget. Lacking a carefully designed architecture, a sequence of band-aid fixes commonly get thrown onto of a marginal structure. As a business evolves, stability and scalability problems can hinder the productivity of the business. Such networks require thorough evaluation, intelligent strategic analysis, and broad-based expertise to migrate to an IT environment that can provide the solid foundation to meet current business needs and support downstream growth.

  • Team with Solution Consultants, Not Product Resellers
    Small businesses need guidance and education to work through an ever more complicated array of technology options offered for accelerating business growth and improving productivity. They do not need an IT engineer or support organization that tries to sell them products. Progent eliminates conflicts of interest by not reselling any products. Progent provides services and expertise only. This permits Progent to align consulting support services with the real interests of customers. Mixing IT support and product selling can lead to a situation where the proposed solution is built around a preselected technology rather than being driven by the actual requirements of a small business.

How to Contact Progent
In case your Aurora, Illinois company needs to get in touch with Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Fast Online Network Assistance
For fast online support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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