Aurora Consulting for Network Service Firms

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Providers in Aurora
Progent's consulting support for IT service firms in Aurora Colorado allows you to provide your clients Progent's consulting and Help Desk Call Center support with your brand as a seamless augmentation of your regular IT support team. These services can ease the way for you to add to your client base, close gaps in your service portfolio, satisfy your customers, and increase your profits.

Progent's nationwide roster of network infrastructure engineers, PC integration and troubleshooting technicians, network admins, and cybersecurity consultants have worked as transparent expansions to the support staffs of some of the world's largest IT service firms. Progent's breadth and depth of technical knowledge allows you to broaden the scope of your IT support business, and Progent's close integration with your support team lets you elevate and protect your company's brand.

Progent is an IT support company with 20 years of experience delivering online expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco CCIE network experts of any independent computer support company in the world. Progent has delivered remote IT support and advanced consulting to clients in every state in the country. (Refer to recommendations from Progent's customers.)

Reselling Progent's Services With Your Own Brand
Progent's consulting program for IT service firms features seamless resale to your clients of professional services. Progent invoices you directly and works under your direction to provide your customers support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Service for customers who require 24x7 support.

Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing is the heart of a successful service desk. But enterprise-grade ticketing systems are not just costly to acquire and staff, but difficult to set up and manage. Smaller IT service companies seldom have the necessary financial or human resources. Progent's Service Desk and ticketing solution gives IT support organizations a practical way to retain their company branding while providing their customers world-class desktop support services built around an advanced ticketing system and supplemented by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing program for IT support organizations takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop support team, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing platform. The features available with Progent's Call Center and ticketing program allow you to expand your support volume, the range of technical issues your company can take on, the number of locations you can serve, and your hours of availability.

Important features of Progent's Help Desk and ticketing solution for IT support organizations include:

• Progent's remote desktop service group provides Level 1 end user assistance with 1-hour SLA to commence work during normal business hours.
• Normal support times are 5am to 7pm PST, five days per week.
• Extended support is offered at additional cost.
• Optional on-premises support in larger metro areas is available across the US at additional cost.
• You keep full control of your clients and invoicing.
• Your customers enter service requests via your own branded Internet portal, an 800 number, or by sending a request to your assigned mailbox.
• Each customer request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and modified remotely until resolution.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting for IT Service Firms
Progent's consulting expertise for IT service organizations allows you to act as a single source for practically all IT guidance and troubleshooting your clients may require. You can build your staff and core in-house competencies at your own pace without being forced to turn down new business due to a lack of in-house expertise or the absence of personnel.

Important features of Progent's Reseller Program for IT Service Providers include:

• Transparent Service Delivery: Progent acts as a seamless extension of your in-house IT service group, responding to your management, and invoices you instead of your customer.
• Granular Billing: Progent charges on a per-minute basis to reign in costs.
• Detailed Service Reporting: Progent uses an enterprise-class documentation system to ensure that all services delivered are thoroughly described. This makes it easy for your IT support organization to shift service responsibilities to in-house personnel when you have enough people and relevant technical skills.

• Safely Grow Your Service Business: You can quickly and safely take on more opportunities outside your main fields of excellence and serve additional geographies without assuming the risks involved with expanding your full-time staff too rapidly.
• Re-enforce Your Brand: You can improve your positioning as a comprehensive IT service firm by offering more services to more clients under your own brand.
• Add to Your IT Support Catalog: Progent can provide top-tier support in a broad array of technologies and can act as a dependable reservoir of skills for growing your IT support operations.
• Rapid Escalation: With a sizable roster of senior technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest problems can be handled fast.
• Make Your Customers Satisfied: Satisfied customers keep coming back. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek help outside the fold.
• Remote Support Professionals: For 20 years, Progent has provided online network support from Help Desk support to high-level consulting. Efficient remote support saves money while delivering quick results.
• Advanced Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance experts hold top certifications including CISSP-ISSAP, CISM, and CRISC. Learn more details about Progent's certifications.

Progent's Practice Areas for Aurora, Colorado Businesses
Progent's nationwide team of certified consultants and technical experts offers Aurora, Colorado organizations a broad range of remote consulting and troubleshooting services. Areas of expertise covered under Progent's reseller program for network service firms include:

Find Out More About Progent's Reseller Support for IT Service Organizations in Aurora, Colorado
For additional information about Progent's reseller support for IT service firms in Aurora, Colorado, call 1-800-993-9400 or visit Contact Progent.