Fast Remote Technical Support for Atlanta Georgia Networks
Urgent Online Help for Atlanta NetworksFor businesses located in Atlanta Georgia, Progent provides remote support for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle complex infrastructure problems, as well as the assistance of CISSP-accredited cybersecurity experts to help with advanced security architecture and troubleshooting jobs.

Progent's remote support experts provide excellent value due to the fact that they have the practical experience and are equipped with the sophisticated technology required to resolve the majority of network issues quickly. This lowers direct expenses since service calls accumulate fewer chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your location. Your organization saves additionally with indirect costs by minimizing or eliminating system downtime and associated costs resulting from business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's advanced remote consulting experience is especially important for businesses that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an alternative.

Progent's billing policy for remote support is designed to stretch your IT service dollar. Progent charges per minute for phone consulting, so you are charged exclusively for the support that you receive. In contrast to many remote support firms, Progent imposes no initialization fee or minimum fees. Progent's one-minute granularity and clean policy for pricing prevent situations where speedy. minor solutions manage to end up as large bills. Progent's penchant for disposing of problems quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of optimized technologies and field-tested methodologies which ensure the highest degree of effectiveness for remote engineering help and repair for computer networks of any size. Progent's Technical Response Center can interface to your company's system remotely without violating corporate security.

Progent's sophisticated service reporting application maintains detailed documentation describing all service that Progent's clients have been provided. Progent's team consultants have the benefit of the specifics of assistance rendered to each customer by any Progent engineer. This database of anomalies and repairs is stored as a conveniently accessible internal database that enables Progent's online support professionals to share their experiences company-wide to ensure that the value of Progent's technical support grows over time. Progent's high-level certifications and close relationships with key technology companies including Cisco and Microsoft make available additional massive technical knowledge bases and permit quick access to manufacturers' in-house support staff with the result that Progent's remote consulting experts can determine the most efficient resolutions quickly.

Remote support services offered by Progent to clients in Atlanta Georgia include:

ProSight Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, subscription-based services intended to allow small and medium-size businesses to utilize the same cutting-edge technology deployed by some of the world's leading corporations. The ProSight portfolio of network management outsourcing services covers all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it practical for small and mid-size companies to deploy Remote Monitoring and Management (RMM) solutions to achieve leading-edge network resilience. Progent takes care of the necessary monitoring and management for you, so your network expands readily without becoming an obstacle. For a low and predictable monthly price, Progent's experienced IT team can be your dependable technology safety net. Entry-level plans include RMM, security, automatic monthly patching, and reporting. As your requirements grow, you can add low-cost subscriptions to best-of-breed options like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your Progent consultant so that any looming problems can be resolved before they have a chance to disrupt productivity. Find out more about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for managing your client-server infrastructure by providing an environment for performing common tedious jobs. These can include health monitoring, update management, automated remediation, endpoint deployment, backup and recovery, A/V defense, remote access, built-in and custom scripts, resource inventory, endpoint status reporting, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM spots a serious problem, it sends an alert to your designated IT personnel and your assigned Progent consultant so emerging problems can be fixed before they impact productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating tedious network management processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that require important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of in-depth reporting tools designed to integrate with the industry's leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup product companies to create ProSight Data Protection Services, a selection of subscription-based offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your data backup operations and enable non-disruptive backup and fast restoration of important files, applications, system images, and virtual machines. ProSight DPS lets your business protect against data loss caused by hardware failures, natural disasters, fire, malware such as ransomware, user error, ill-intentioned insiders, or software glitches. Managed backup services available in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these fully managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to provide web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo supports single-tap identity verification with Apple iOS, Android, and other personal devices. With 2FA, when you sign into a secured application and give your password you are requested to verify who you are on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used for this added means of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can register multiple verification devices. To find out more about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Shared Call Desk: Outsourced and Shared IT Support Desk Services
    Progent's Shared Service Desk provides a transparent supplement to your corporate IT support staff. Client interaction with the Service Desk, delivery of support services, issue escalation, trouble ticket creation and updates, performance metrics, and maintenance of the service database are cohesive regardless of whether issues are resolved by your internal support resources, by Progent, or a mix of the two. You have unrestricted versatility to extend or reduce your part of IT support activity as circumstances demand. Progent takes care of startup deployment and provisioning of the professional services automation (PSA) software as well as documentation, validation and education. To find out more about ProSight Co-Managed Support, go to ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis tools to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including filtering, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with government and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also help you to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide businesses of any size a versatile and affordable alternative for assessing, validating, scheduling, applying, and tracking updates to your dynamic IT system. In addition to maximizing the protection and reliability of your computer network, Progent's patch management services allow your IT team to concentrate on line-of-business projects and activities that deliver the highest business value from your information network. Find out more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's ability to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special IT programs. Progent's charges for longer-term consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these special areas of computer technology enables customers to complete critical projects within budget and on schedule. Progent's project-based online consulting solutions include:

  • Call Center Support
    Progent's Help Desk support programs for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve challenging issues.

    Progent's Co-managed Help Desk services allow your business to share the load for Help Desk services transparently between your IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around the leading PSA tool for handling service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Call Center staff of experienced information technology consultants provides your clients in Atlanta Georgia rapid contact with a reliable technical support group with substantial background providing telephone-based consulting and online diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Call Center the reputation as a solid driver of business productivity, and Progent's policy is to resolve instead of just annotate technical issues.

  • Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Group offers phone-based and in-depth consulting support and education in specific business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and training for popular Microsoft applications such as CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more information concerning Progent's consulting, programming, and training services, see Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of Microsoft System Center2, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver businesses in Atlanta Georgia online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can adapt Operations Manager to accommodate your environment so your network support is proactive rather than reactive. By exposing potential issues before they result in downtime, automated monitoring can ward off disruptive and costly network crises. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or networks that support a combination of platforms.
How Your Atlanta Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency remote help with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Atlanta Georgia, Progent's phone-based computer support specialists can provide effective and economical system support whenever your business needs it. More than two decades of delivering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to fix network problems rapidly while avoiding the cost and lost productivity associated with on-premises service visits.

Even if your Atlanta organization relies on a local freelance consultant or maintains a full time organization that can handle typical computer issues, Progent's Microsoft and Cisco certified consultants can still provide a convenient and transparent virtual expansion of your local resources for situations when your usual IT support personnel either lack the time or the expertise to address sudden system emergencies or particularly complex integration projects.

Advantages of Progent's IT Support for Companies in Atlanta Georgia
Progent's online IT consulting services enable your Atlanta company to enjoy the benefits of immediate, enterprise-grade network support without the expense of maintaining a full-time IT staff. Your information system will derive added business value by becoming increasingly available, productive, and secure. Benefits to your company include:

  • Seamless virtual expansion of your local IT resources
    With most offices in Atlanta Georgia, local network service resources, whether consisting of freelance consultants or an in-house IT staff, can deal with typical network problems. However, major troubles sometimes strike when local support personnel are overstretched or absent, and some trouble may be associated with technology that is unfamiliar to your onsite support people. In these instances, Progent's online service specialists provide an easy, quick, and affordable way to supplement your local resources and to pass on useful knowledge to increase your ability to resolve downstream problems in-house.

  • Less Reliance on Individual Consultants
    For IT maintenance, smaller companies often depend on independent freelance service providers. Although independent service people have smaller internal costs than larger support companies and can afford to charge lower rates, they are often overextended, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another client, sick, on a trip, or in training, the lack of backup help may require your business to wait for help during an IT crisis. As your business grows, network unavailability and trouble with vital software become more expensive. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a ready source of backup service expertise to insure your network remains available.

  • Build a Solid Foundation for Smooth Expansion
    Companies often start with an information system implemented on a modest budget. Without a proper infrastructure, slap-dash fixes often get thrown onto a shaky foundation. As a company grows, stability and expandability problems can impede the productivity of the organization. These badly designed environments require proper assessment, smart long-term planning, and broad-based technical knowledge to upgrade to a system architecture that can offer the stable foundation to meet critical business requirements and facilitate future expansion.

  • Work with Solution Providers Rather Than Product Resellers
    Smaller businesses require guidance and technical education to negotiate an ever more complex array of technology options available for promoting business growth and enhancing efficiency. Businesses do not need a network engineer who is trying to earn a commission on a specific vendor's technology. IT consulting and product sales can result in a situation where the proposed solution is designed around a predetermined product rather than the true needs of a business. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to align IT expertise with the best needs of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of technical knowledge, fine tuned remote support software, and understanding of corporate IT enable offices to avoid the limitations of exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

How Does My Business Start Receiving Remote Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.

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