Atlanta Work at Home Employees Solutions Support Services

Expanding your telecommuter workforce can have a major impact on IT infrastructure, security, and corporate processes. Progent has 20 years of background assisting SMBs to design, deploy, manage, tune, and troubleshoot IT networks that support a remote workforce. Progent can help your Atlanta organization to pick the appropriate tools and adhere to best practices in creating and operating a safe virtual office solution for teleworkers that promotes collaboration and returns maximum value. Progent offers support services that go from on demand guidance for helping you past challenging IT roadblocks to comprehensive project management to help you carry out mission-critical tasks.

Progent can assist Atlanta, Georgia businesses to succeed with any facet of creating a high-functioning remote work ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk services, security and compliance, data protection solutions, and unified management.

Network Infrastructure for Telecommuters
Configuring the physical and software infrastructure needed to support an at-home work environment can be particularly complicated if you have to manage a combination of personal equipment like PCs and notebooks, Internet routers, and wireless appliances from an assortment of manufacturers and with a mix of operating systems and firmware releases. Progent's background delivering remote support for both legacy as well as modern IT products in remote office venues allows you to make cost-effective use of your available network infrastructure and provides you with ready access to expertise for implement essential updates. Support services offered by Progent to help your company to implement a productive telecommuting ecosystem include:

• Virtual Private Network (VPN) technology makes it possible to establish a safe tunnel for authenticated at-home workers to access IT resources located at your corporate datacenter or in a public cloud. Progent can assist you to deploy and maintain VPN access between your teleworkers and your various network resources by providing remote VPN integration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco ASA experts can help your remote workers to set up Cisco's AnyConnect software for safe VPN connections for a broad range of devices including Windows, macOS, Apple iOS, Linux, and Google Android.
• Virtual Desktop Infrastructure products enable a telecommuter to see and use a remote computer's desktop. This technology provides network managers substantial control over the computing environment of telecommuters and offers remote users a familiar experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
• Routers attach at-home computer networks to the Internet and typically support VPN tunnels, home wireless networks, and firewall services. Progent offers expert online consulting for integrating home routers from a range of vendors. See router integration services from Cisco-certified consultants.
• Home Wi-Fi networks, often supporting families and guests, are commonly used by telecommuters to access their Internet router for work. This can create throughput and cybersecurity problems. Progent can help businesses to mitigate these problems by delivering expertise that include Cisco Aironet integration consulting, Cisco Meraki wireless installation expertise, and Ubiquiti WiFi access point setup assistance.
• Internet access solutions affect the speed and availability of connections between at-home workers and the corporate network. Line-of-business processes might require backup Internet access in case the normal connection breaks. Progent offers expertise for identifying ISPs, selecting sensible bandwidth and data volume packages, and setting up redundant Internet connections. Refer to Internet access solutions.

VoIP Integration for At-Home Workers
Expanding the business PBX environment to accommodate telecommuters is vital to supporting a productive at-home workforce. A broad range of cloud-centric IP voice products are used by SMBs to support teleworkers. Many larger organizations rely on Cisco's modern or legacy platforms for VoIP solutions. Progent can help businesses of all sizes to plan or maintain a telecommuter VoIP service that provides the versatility, transparency and security needed for at-home workers. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to help organizations tune their current Cisco VoIP environments to handle a growing at-home workforce.

• Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise telephony features to devices such as VoIP phones, media processing products, VoIP gateways, and multimedia applications deployed across the network. CUCM supports additional mixed media services such as messaging, voice/video conferencing, and customer collaboration networks. For details about Progent's Cisco Unified CM or CUCM support, see Cisco Unified Communications Manager expertise.
• CallManager is Cisco's earlier call-processing agent and has been superseded by CUCM. Progent's consultants can assist your company to support your current CallManager deployment or migrate efficiently to Cisco's modern IP telephony solutions. For details about Progent's support services for CallManager and Cisco's other legacy IP voice products, see CallManager expertise.
• Cisco IP Gateways provide integration with public telephony networks and with users working beyond the corporate perimeter such as at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 series and for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
• Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to enhance your WAN infrastructure to work with these solutions and deliver online integration and troubleshooting services.

Video Conferencing for Telecommuters
A broad selection of voice/video conferencing products from major technology companies support online discussions, video and voice conferencing, chat, and screen sharing for both local workers and telecommuters. Many companies use multiple products to accommodate their various partners and clients. Progent can assist you to manage your current voice/video conferencing ecosystem and optimize the experience of your at-home employees.

• Skype for Business is Microsoft's popular unified communications platform that enables presence, IM, audio and video conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified consultants who can help you to configure and maintain Skype for Business clients to accommodate your at-home employees. For details about Progent's support expertise for Skype for Business, refer to Skype for Business consulting experts.
• FaceTime is Apple's group video phone app for compatible iOS and macOS devices. FaceTime works over Wi-Fi or cellular Internet connections. Newer editions of FaceTime support as many as 32 simultaneous users for video calls. For details about Progent's consulting services for Apple FaceTime, visit Progent's FaceTime configuration expertise.
• Webex Meeting Center supports online conferencing for most desktop or mobile devices. Offered through Cisco's Webex Cloud platform, Webex services include sharing specific content or screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, network-based capture, plus revision and playback for future reference and training. To learn more about Progent's consulting expertise for Webex as well as for other video conferencing solutions from Cisco, refer to Progent's Webex Meeting Center support services.
• Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conferencing, contacts, and content with capabilities that include IP voice and video conferencing, persistent chat, plus file sharing. To learn more about Progent's support services for Teams and for additional Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
• Additional Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting services for these conferencing platforms and assist your business to optimize your network infrastructure to host them.

Microsoft Collaboration Platforms for Teleworkers
Microsoft's collaboration platforms are closely integrated with Microsoft's popular Office and Microsoft 365 families, providing a powerful environment of productivity apps that deliver a cohesive user interface for exchanging information across a corporate network and on a wide range of endpoint computers. Progent has delivered remote consulting services for SharePoint and Exchange since their first publication and can assist your company to configure these flagship collaboration platforms to maximize the productivity of your remote workers.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works on top of Microsoft 365 and supports third-party cloud services to provide real-time collaboration and communication. Developed as a substitute for Skype for Business Online, Microsoft Teams can enable chat, video meetings that include screen sharing, calling, cloud voicemail, group email, plus file and app sharing. Teams is tightly integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (formerly called Azure Active Directory) for delivering its complete range of features. For details about Progent's support services for Microsoft Teams, see solution design and deployment consulting for Microsoft Teams and Teams Premium.

SharePoint uses web sites to allow collaboration and knowledge delivery by providing policy-driven access to data, business processes, and utilities for looking through company-wide business data. SharePoint allows you to create protected portals that allows remote workers to view and update consolidated business intelligence via Intranets (Wikis), Blogs, social networking sites, and Web Parts (Widgets). To learn about Progent's SharePoint expertise, see SharePoint configuration and development expertise.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange support services, see deployment consulting services for Exchange.

OneDrive is Microsoft�s shared cloud-based storage service, similar to GoogleDrive. At-home workers can store files to the OneDrive service, and co-workers can retrieve them securely via a web browser. Included with Microsoft 365, OneDrive allows remote workers to co-edit documents. Edits created offline are uploaded when you go back online. To learn about Progent's consulting services for Microsoft OneDrive, refer to Microsoft Onedrive integration consulting.

Public Cloud Integration for Telecommuters
Progent can provide affordable remote assistance for helping organizations to create, maintain and optimize integrated hybrid network models that include physical data centers, remote workers, branches, plus cloud services. Progent can provide top-tier consultant for all modes of public cloud service such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help remote workers fix problems with public cloud access, authentication, and cybersecurity.

Azure is a leading platform for cloud software and services that allows you to use IT infrastructure, servers, and key apps running on Microsoft's massive cloud. Microsoft Azure includes over one hundred cloud-based services such as hosting for Windows and Linux-powered virtual machines, scalable cloud storage, messaging, application development with Visual Studio, and data backup. Progent can help you to deploy VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity control with Azure Active Directory, and design data backup and recovery systems with Azure Backup. Progent can also help you create secure connections to Azure for teleworkers by configuring and troubleshooting firewalls and VPN IPsec tunnels. For details about Progent's expertise for Microsoft Azure, see Microsoft Azure consulting services.

Microsoft 365, previously called Office 365, is Microsoft's popular family of client productivity applications and cloud services offered by subscription. Office apps and cloud services are marketed in a selection of bundles designed for customers ranging from students and small offices to large enterprises. Progent can provide quick and affordable remote contact with experts knowledgeable about Microsoft 365-compatible devices running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help you to evaluate the various subscription bundles available for Microsoft 365 and deploy 365 apps for your remote workers to achieve maximum business value. For details about Progent's support services for Microsoft 365, visit Microsoft 365 consulting support.

Microsoft 365 Exchange Online is among the most popular applications in Azure-hosted Microsoft 365 product suite. Microsoft 365 Exchange Online provides the benefits of lower costs for physical infrastructure, simplified management, on-demand scaling, high reliability, and other benefits associated with public clouds. Microsoft has designed Microsoft 365 Exchange Online to operate smoothly with local deployments of Exchange, allowing customers to build hybrid information systems. Progent's certified Exchange experts are available for occasional assistance to get you past challenging technical roadblocks and also offer end-to-end project management services to make sure your teleworkers have easy and safe access to your Exchange Online deployment. For details Progent's support services for Exchange Online, go to Microsoft 365 Exchange Online configuration and troubleshooting consulting.

Amazon Web Services (AWS) is a trailblazer in the public cloud arena and is the industry's biggest source of cloud-based services. Progent offers quick and economical online contact with cloud connectivity experts who can assist your organization to design, deploy, manage, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud services with on-premises data centers and with other popular cloud platforms like Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help your company to create a high-availability network model to make sure your employees have a consistent computing experience whether they are working from your headquarters, a branch office, from home, or on the road. To learn about Progent's support services for Amazon AWS, see Amazon AWS consulting services.

Google Cloud Platform (GCP) is a popular collection of cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco experts can help you to expand your current IT assets with the Google Cloud Platform, and Progent's database experts can show you how to make your key applications cloud ready so your remote workers can take full advantage of Google Cloud services. Progent can assist your business to deploy VMs on GCP Compute Engine, plan a cost-effective storage solution with Google Cloud Storage, and streamline access management for remote workers with Google Cloud Identity. Progent's experts can also assist your business to use GCP's management tools to control and monitor your Google Cloud ecosystem. To find out, go to Google Cloud Platform (GCP) integration services.

Help Desk Call Center Services for Teleworkers
An emergency, enterprise-wide transition to a telecommuter workforce, which could be activated by a pandemic or as a component of a disaster recovery/business continuity preparedness plan, can overstretch even the most efficient in-house Support Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or supplement their Help Desk with Progent's remote Technical Response Center (TRC) team.

• Progent's Standard Help Desk support services leverage Progent's extensive network of online technical support experts combined with world-class trouble ticketing and follow-up technology to offer an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 desktop technical support from help requests through ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to monitor or edit the status of their active tickets, add information, and append screenshots and attachments. Support services are provided at a substantial price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve advanced issues. For more information, see Progent's Standard Helpdesk Services outsourcing for small businesses.
• Progent's Help Desk Call Center Augmentation Service enables your company to expand your existing Support Desk team by splitting delivery of Help Desk Call Center support transparently between your regular support staff and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's shared Support Desk service is based on a co-sourcing support model based on the leading professional services automation tool for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. For details about how Progent's Help Desk Supplementation Services can enable your company to provide best-in-class IT support to your at-home workforce, go to Progent's Support Desk augmentation Services.

Security for Telecommuters
At-home employees typically use their own devices and usually work in an unsecured physical space. This multiplies their susceptibility to malware attacks and requires judicious configuration of corporate firewalls, anti-malware tools, multi-factor authentication, remote monitoring, extensive end-user education, and the development of policies based on best practices. Progent's veteran group of IT security solutions experts can help you to plan, implement and manage a compliant cybersecurity solution that protects critical IT resources in networks that include an at-home workforce.

Firewalls enable you to build a network that can be safely utilized by on-premises users and by at-home workers, mobile workers, suppliers, customers, and other stakeholders. Modern firewall devices permit you to assign and control appropriate access rights to various classes of users and to expand your IT network and adjust your security profile as your company evolves and as network attacks become more sophisticated. Progent supports both new and older security devices from all major manufacturers like Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For more information about Progent's firewall integration expertise, go to firewall support services.

Remote Endpoint Security Monitoring makes it possible to watch over the various computers used by remote workers and either block or identify and mitigate the latest threats such as ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight software agent is installed on every secured endpoint device, watching all activity and utilizing advanced machine learning from SentinelOne to identify zero-day attacks before they can spread. When an attack is discovered, ProSight Active Security Monitoring immediately disconnects the impacted endpoint device from the network to contain the malware. Because the ProSight Active Security Monitoring software agent is autonomous, endpoint devices remain protected even when they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To learn more about ProSight Active Security Monitoring, visit remote endpoint monitoring for remote workers.

Progent's Duo MFA Service Plans incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo enables single-tap identity confirmation on iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you log into a protected application and enter your password you are asked to verify who you are on a device that only you have and that uses a different network channel. A wide selection of devices can be utilized as this second means of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can designate several validation devices. To find out more about Duo two-factor identity validation services, go to Duo MFA two-factor authentication services for an at-home workforce.

Security Audits can assess the exposure of your information system to all classes of outside and internal security attacks for an environment that includes an at-home workforce. Progent can deploy remote, automated security inventory scanning for quickly and affordably uncovering a wide variety of security gaps that can be found via the Internet. Progent's endpoint security audit consulting services, which can be provided by network security experts with top certifications such as CISM, ISSAP, and GIAC, can assist you to audit your processes and policies and assess your WAN architecture to enable you to implement top-level security for your at-home workers.

Horizon3.ai's NodeZero PEN Testing Platform is a leading-edge penetration test (pentest) product family that can deliver autonomous testing of your at-home environment as well as your internal and perimeter networks to help you expose, rank, remediate, and confirm cybersecurity vulnerabilities before malicious hackers can exploit them. Progent can help you to use NodeZero to perform thorough penetration tests of your network perimeter and your internal IT infrastructure so you can determine your current security posture. Progent's NodeZero experts can also assist you to harden your network security and can assist you to plan and deploy a unified cybersecurity ecosystem that simplifies management and provides maximum cyber defense for on-premises, cloud-based, remote, and perimeter IT assets. To learn additional details about Progent's vulnerability assessment solutions based on on NodeZero's penetration test products, refer to Consulting Services for NodeZero's Pentest Platform.

Download White Paper: Protecting a Work-From-Home Environment
To read or download a white paper about key things to focus on for securing an IT environment that incorporates telecommuters, click:
Protecting a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for At-Home Workers
Data Protection covers backing up and recovering critical information in order to prevent data loss and reduce restoration time in case of storage problems resulting from equipment issues, programming hiccups, human error, malware, or other causes. Dependable data protection strategies can be particularly challenging to architect and manage in hybrid networks that combine in-house data centers, public clouds, and at-home workers.

• Backup/Recovery strategies for teleworkers must address diverse kinds of user-owned endpoints. Progent can provide fast online access to experts knowledgeable about a broad array of products for protection Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as notebooks, tablets and handhelds. Leading backup/recovery products supported by Progent's backup/recovery consultants include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To protect resources distributed across a hybrid network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery service that utilizes cloud-based storage and features granular restore and unified management capabilities.
• Disaster Recovery/Business Continuity (DR/BC) strategies typically anticipate scenarios that require a rapid changeover to an at-home workforce. Progent's expert disaster recovery preparedness experts and business continuity consultants can assist your business to produce, document and test a DR/BC strategy that addresses the logistics of moving to an at-home workforce.

Unified Management for Remote Workers
Microsoft has renamed and rebundled its endpoint management products under the title Endpoint Manager, which includes Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing local computers. Endpoint Manager features a unified platform for safeguarding critical information by managing local, mobile, and at-home endpoints.

Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud-based service for managing and protecting remote devices and software. Remote endpoint computers can be personally owned or business owned. IT admins managing the enrolled endpoint computers of telecommuters can use Intune to deploy and validate applications on managed devices, push patches and certificates, set up rules for accessing information and networks, set passwords, create VPN tunnels, control how home-based workers share information, set up threat defense, ensure compliance, and wipe sensitive data from missing, stolen or deactivated endpoint devices. Intune works with Apple iOS, Android, Windows, and macOS endpoints. For information about Intune and to find out how Progent can help you to use this platform to manage the endpoint computers of your telecommuters, visit Intune telecommuter device management expertise.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management (MDM) product that allows network administrators to keep off-premises endpoints current and secure. Workspace ONE uses VMware AirWatch for unified endpoint management combined with VMware's Horizon virtual software delivery technology for identity control, application management, and setup management of endpoints. Workspace ONE runs with endpoints powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises product through a one-time purchase. Top features of Workspace ONE include rapid remote provisioning of out-of-the-box notebooks, quick onboarding of new users, policy setting and enforcement for all classes of endpoints, aggregated management reporting and analytics, email encryption, and integration with Microsoft applications and cloud-based products. To learn about Progent's support services for VMware Workspace ONE, refer to VMware Workspace ONE mobile endpoint management expertise.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing an efficient telecommuter solution for your Atlanta, Georgia organization, call 1-800-993-9400 or go to Contact Progent.