Expanding your remote workforce can have a significant impact on network infrastructure, cybersecurity, and corporate workflows. Progent has 20 years of background helping SMBs to plan, deploy, administer, optimize, and debug IT environments that support at-home workers. Progent can help your Atlanta company to select the right tools and follow leading practices in creating and operating a safe virtual solution for teleworkers that facilitates collaboration and returns top business value. Progent can provide support services ranging from as-needed expertise for helping you over challenging IT bottlenecks to full project management to help you successfully complete mission-critical tasks.

Progent can assist Atlanta, Georgia companies to succeed with any aspect of building a high-performing work-from-home ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk outsourcing, security and compliance, backup/restore solutions, and centralized management.

Help Desk Support for Remote Workers
An emergency, enterprise-wide switchover to a telecommuter workforce, which might be driven by an epidemic or as part of a disaster recovery preparedness plan, can overwhelm even the most efficient in-house Call Center. Progent's Help Desk Call Center services allow organizations to outsource or supplement their Call Center with Progent's remote Technical Response Center services.

  • Progent's Standard Support Desk services leverage Progent's extensive network of remote IT support specialists combined with enterprise-class ticketing and follow-up technology to offer an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 PC support from initial service requests through trouble ticket generation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to track or revise their current tickets, enter details, and append screenshots and attachments. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop support rates, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to deal with complex problems. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Supplemental Service enables your company to supplement your existing Call Desk organization by splitting delivery of Call Center support seamlessly between your regular IT support personnel and Progent's extensive pool of PC support technicians and subject matter experts. Progent's co-managed Call Desk service is based on a collaborative support solution based on the number one professional services automation platform for handling service requests and ticketing, assigning responsibility, tracking progress, and producing management reports. For details about how Progent's Support Desk Augmentation Services can enable your company to deliver best-in-class technical support to your at-home workforce, visit Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining a productive telecommuter environment for your Atlanta, Georgia company, call 1-800-993-9400 or go to Contact Progent.