UNIX, Linux, Sun Solaris, Mac OS X Technical Support

For small and midsize businesses in Atlanta Georgia, Progent provides technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent offers the consultation CCIE-qualified network specialists for challenging infrastructure issues, as well as the services of CISA and CISM-certified security consultants to help with high-level security architecture and disaster recovery preparedness.

Progent's remote support engineers represent exceptional value due to the fact that they have the practical experience and the sophisticated tools to resolve the majority of network problems quickly. This lowers direct costs because solutions require fewer chargeable minutes. Online help also avoids the expense of sending a consultant to your site. Your company benefits even more with indirect costs by reducing or eliminating system downtime and associated costs stemming from business discontinuity, upset customers and vendors, idle workers, and distracted management.

Progent's billing policy for remote help is designed to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you are charged only for the support that you actually get. In contrast to many remote service companies, Progent asks for no service activation charge or minimum fees. Progent's per-minute granularity and clean model for pricing save you from scenarios where speedy. minor repairs manage to end up as big bills. Progent's penchant for disposing of technical issues quickly translates into your company conserving money.

Progent's Remote Technical Support Tools
Over time, Progent has refined a set of customized tools and field-proven methodologies that permit the maximum level of effectiveness for online help and repair for small business information systems. Progent offers secure VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access allows the experts of Progent's online support team to interface to your company's computer system remotely without compromising network security.

Progent's highly evolved technical support database system maintains detailed documentation of the support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the records of support rendered to every client by every Progent consultant. This database of issues and fixes is structured as a quickly searchable internal database that allows Progent's online technical experts to share their knowledge company-wide to make sure that the value of Progent's support improves daily. Progent's high-level accreditations and working associations with important vendors including Cisco and Microsoft make available additional vast support knowledge bases and permit priority response from manufacturers' in-house engineering staff so Progent's remote consulting experts can find optimal resolutions in the least time.

Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's remote services in Atlanta Georgia or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT support, go to Immediate Emergency Support.

Online Technical Support Services Offered Progent
Progent's phone-based consulting experts have credentials in a comprehensive set of products and technologies. This breadth of capability permits Progent's engineers to tackle virtually any emergency that may take place in a small or midsize business information system. Credentials earned by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional, and Design Professional.

To help companies with mixed-platform environments, Progent also provides access to engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.

Online services available from Progent to customers in Atlanta include:

• UNIX, Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a wide spectrum of computer technology including network architecture, email solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware economization and easy administration, and transitioning from older applications to the latest Windows or Linux-based environments. Progent's team-oriented methodology for resolving network issues enables fast escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts service costs.

  Progent's UNIX/Linux consultants can provide emergency remote assistance for resolving anomalies affecting UNIX/Linux systems based on popular derivatives of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX
  Important Linux versions for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware Linux

• Talk to a Cisco CCIE for High-level Network Problem Solving
  The Cisco CCIE certification is the highest accreditation for network consultants, and certifies a consultant's technical knowledge at the expert level. CCIEs know how to resolve the most stubborn problems associated with network infrastructure design, integration, maintenance, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS network management tools and coming up with workarounds or identifying program updates. Cisco qualified CCIEs provide exceptional cost-effectiveness since their deep expertise enables them to find solutions for even the most difficult problems quickly. In many cases, less experienced engineers can struggle for many hours or even days with the same tasks that a Cisco CCIE can fix in minutes. Few consulting providers make Cisco-qualified CCIEs accessible to support small and medium sized companies. Progent offers fast telephone access to a Cisco-qualified CCIE so you can receive timely help for serious network problems that are impacting worker efficiency but are not within the comfort zone of your local network service personnel. Progent's Cisco CCIE support experts can tie into your computer system using the latest on-line troubleshooting technology in order to perform efficient, secure, and affordable analysis and remediation. Progent's Cisco CCIEs offer consulting for the complete line of Cisco's popular selection of networking products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.

• Authorized MS Windows Experts
  Progent's Microsoft-premier remote support professionals can deliver computer system problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist your company with a wide range of platform support services such as Microsoft Windows Server 2022 solution design and migration support, Microsoft Windows Server 2019 expertise, Windows Server 2016 migration support and cloud integration solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 upgrade (help, assistance, MS Exchange 2019 Server deployment, MS Exchange 2016 Server migration, Exchange 2013 configuration, Exchange Server 2010 monitoring and support, SharePoint 2016 migration and hybrid integration support, SharePoint Server 2019 planning and integration, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment support, Lync Server management and Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server and Server Online training, SBS Server support, and Windows Essentials migration and cloud integration.

  Progent in addition can deliver a wide array of remote desktop support services including Windows 11 migration and designing and deploying Microsoft 365 cloud solutions for Windows workstations.

• CISM and CISSP Certified System Security Professionals
  Progent's certified CISSP and ISSAP network security engineers can provide a variety of system protection services to strengthen the protection of your UNIX/Linux, Solaris, Mac or Windows environment against internal or external threats or help your business to recover quickly following a damaging breach. Security support services available from Progent cover in depth network security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; rapid recuperation from virus and worm attacks; integrating firewalls; establishing safe mechanisms for remote and mobile access; protecting your email system from spam and DHA attacks; and instituting 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent can provide expert remote consulting support to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your IT team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine on-premises IT assets along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration support services such as Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.

• Help Desk Support
  Progent's Help Desk service offerings for small and midsize organizations with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk support services are ideal for smaller organizations who lack the money or time to support an internal Help Desk but who need quick access to a dependable Call Center with professional phone assistance plus the in-depth expertise to escalate complex trouble tickets to advanced engineers.

  Progent's Help Desk sharing services allow your business to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced support solution built around the leading PSA platform for managing service requests, ticketing, ownership, status tracking, and reporting.

  Progent's Call Center consulting expertise can guide you in creating an effective new Help Desk or enhancing your established organization, identifying or modifying Help Desk Call Center application software to meet the particular requirements of your company, or providing occasional online personnel to supplement your in-house Help Desk resources during unusually busy situations such as software transitions, major updates, or installing brand new applications.

  Progent's Help Desk Call Center staff of seasoned information technology professionals gives your workers in Atlanta Georgia quick access to a dependable network service group with years of background delivering telephone-based help and remote troubleshooting for computer environments powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center the reputation as a crucial driver of company performance, and Progent's intent is to fix and not just track IT issues.

• Applications Services: Education, Programming, and Integration
  Progent's Applications Experts staff offers phone-based advanced consulting expertise and education in key application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers expertise, custom development, and education for familiar Microsoft applications such as CRM, MS Office Project, MS Word, and Microsoft Office Excel. To read more about Progent's expertise, custom development, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.

  Progent's Mac consultants can support the imaginative components of Mac computing by providing remote consulting support and education in graphics, sound, and video. Progent's consultants offer assistance in a large selection of Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common jobs like scanning or digitizing audio/video or integrating an audio/video post production facility.

  Online Network and Server Monitoring Support
  Progent offers companies in Atlanta Georgia remote network and server monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so your network support is proactive rather than reactive. By exposing emerging issues before they cause crashes, proactive monitoring can avoid disruptive and costly network failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or networks that incorporate a combination of operating systems.

Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.