Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way through a network. For this reason, ransomware attacks are typically launched on weekends and at night, when support personnel may take longer to become aware of a breach and are least able to mount a quick and forceful response. The more lateral progress ransomware can achieve inside a victim's system, the more time it takes to recover core operations and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to assist you to carry out the time-critical first step in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware engineers can help businesses in the Atlanta area to locate and quarantine breached servers and endpoints and guard undamaged resources from being compromised.

If your network has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Atlanta
Current variants of ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and invade any accessible system restores. Files synched to the cloud can also be impacted. For a vulnerable environment, this can make system recovery almost impossible and effectively sets the IT system back to the beginning. So-called Threat Actors (TAs), the cybercriminals behind a ransomware assault, demand a ransom payment in exchange for the decryptors needed to recover scrambled data. Ransomware attacks also attempt to exfiltrate information and TAs demand an additional settlement in exchange for not publishing this data on the dark web. Even if you are able to restore your network to an acceptable point in time, exfiltration can be a big issue according to the sensitivity of the stolen information.

The restoration work subsequent to ransomware incursion involves several distinct phases, most of which can be performed concurrently if the response workgroup has enough people with the required experience.

  • Quarantine: This urgent initial step requires blocking the lateral progress of ransomware across your IT system. The longer a ransomware assault is allowed to run unrestricted, the longer and more costly the restoration process. Recognizing this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware response engineers. Containment activities include isolating affected endpoint devices from the network to block the spread, documenting the IT system, and protecting entry points.
  • Operational continuity: This covers bringing back the IT system to a minimal useful level of functionality with the least delay. This process is usually the top priority for the victims of the ransomware attack, who often see it as an existential issue for their company. This activity also demands the widest array of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and mobile phones, databases, office and line-of-business apps, network architecture, and protected remote access. Progent's recovery experts use advanced workgroup platforms to organize the multi-faceted recovery effort. Progent appreciates the urgency of working rapidly, tirelessly, and in unison with a customer's managers and IT staff to prioritize activity and to put critical services on line again as fast as feasible.
  • Data restoration: The effort necessary to recover files impacted by a ransomware attack varies according to the condition of the systems, the number of files that are affected, and which restore methods are needed. Ransomware attacks can destroy pivotal databases which, if not carefully shut down, may need to be reconstructed from scratch. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server rely on AD, and many ERP and other business-critical applications depend on Microsoft SQL Server. Some detective work may be required to find undamaged data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on employees' PCs and laptops that were not connected at the time of the ransomware assault. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to defend against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by any user including administrators or root users.
  • Setting up advanced AV/ransomware defense: Progent's Active Security Monitoring uses SentinelOne's machine learning technology to offer small and medium-sized businesses the advantages of the same anti-virus tools deployed by some of the world's largest corporations such as Netflix, Citi, and Salesforce. By delivering real-time malware blocking, classification, mitigation, restoration and forensics in one integrated platform, ProSight Active Security Monitoring lowers TCO, streamlines management, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine built into in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with hackers. This requires close co-operation with the ransomware victim and the cyber insurance carrier, if any. Activities consist of determining the kind of ransomware involved in the assault; identifying and making contact with the hacker persona; verifying decryption capabilities; budgeting a settlement amount with the ransomware victim and the insurance provider; negotiating a settlement and schedule with the hacker; confirming adherence to anti-money laundering sanctions; overseeing the crypto-currency transfer to the hacker; acquiring, reviewing, and using the decryptor utility; debugging decryption problems; creating a pristine environment; mapping and reconnecting datastores to reflect precisely their pre-attack state; and recovering computers and software services.
  • Forensics: This activity involves discovering the ransomware attack's progress throughout the network from start to finish. This audit trail of how a ransomware attack travelled within the network assists you to assess the impact and brings to light vulnerabilities in security policies or work habits that need to be rectified to avoid later break-ins. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to check for changes. Forensics is usually assigned a top priority by the cyber insurance carrier. Since forensic analysis can take time, it is essential that other important activities like operational resumption are pursued concurrently. Progent has an extensive team of information technology and security experts with the knowledge and experience needed to carry out activities for containment, business continuity, and data recovery without disrupting forensic analysis.
Progent's Qualifications
Progent has delivered remote and on-premises network services throughout the U.S. for more than 20 years and has earned Microsoft's Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of SMEs includes consultants who have been awarded advanced certifications in foundation technology platforms including Cisco infrastructure, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity consultants have earned internationally recognized certifications including CISM, CISSP, CRISC, and CMMC 2.0. (See Progent's certifications). Progent also offers guidance in financial management and ERP application software. This breadth of skills allows Progent to salvage and integrate the surviving pieces of your information system following a ransomware intrusion and rebuild them quickly into an operational network. Progent has worked with leading insurance carriers including Chubb to assist organizations recover from ransomware assaults.

Contact Progent for Ransomware System Restoration Consulting Services in Atlanta
For ransomware system recovery consulting in the Atlanta metro area, phone Progent at 800-462-8800 or go to Contact Progent.


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