Atlanta Specialists for Computer Support Firms

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Atlanta
Progent's consulting support for network service firms in Atlanta Georgia enables your company to offer your customers Progent's consulting and Help Desk support with your brand as a transparent supplement to your regular IT support team. This can help you add to your client base, flesh out your service portfolio, satisfy your customers, and improve your profits.

Progent's nationwide roster of network infrastructure engineers, PC support technicians, IT administrators, and cybersecurity consultants have acted as transparent extensions to the support groups of some of the world's largest IT service firms. Progent's range of technical knowledge allows you to add to the capabilities of your IT service business, and Progent's transparency lets you strengthen and protect your branding.

Progent is a network support company with 20 years of background providing online expertise to small and middle-size businesses. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network experts of any private IT services company in the world. Progent has delivered remote IT support and advanced consulting to clients in every state in the country. (See recommendations from Progent's customers.)

Reselling Progent's Services With Your Own Brand
Progent's consulting program for IT service firms features transparent resale to your clients of world-class services. Progent bills your firm directly and works under your direction to deliver your customers consulting and support services under your branding. Also, Progent has a low-cost Extended Hours Support Program for clients who need access to 24x7 support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are fundamental to a successful IT Call Center. But full-featured ticketing platforms are not just expensive to acquire and staff, but challenging to configure and maintain. Small or niche IT support firms seldom have the required financial or human resources. Progent's Service Desk and ticketing program gives IT support firms a practical way to keep their own branding while delivering their clients responsive desktop support services backed by an advanced ticketing system and reinforced by rapid escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Service Desk and ticketing program for IT support firms takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop services team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing solution allow your IT service firm to increase your physical and virtual support workload, the range of technologies your business can take on, the number of locations you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing program for IT service organizations include:

• Progent's online desktop support team delivers Level 1 end user support with 1-hour SLA to begin work during standard business hours.
• Standard service hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
• Extended hours support is offered at extra cost.
• Optional onsite support in larger metros is available throughout the country at additional cost.
• You keep complete control of your clients and invoicing.
• Your clients enter incident reports via your custom branded Internet portal, an 800 number, or by directing a request to your specified mailbox.
• Every customer request automatically becomes an open request in the ticket system.
• Tickets can be monitored and updated remotely until resolution.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting for Network Service Providers
Progent's consulting expertise for IT service firms allows your support team to become a sole point of contact for virtually all technical expertise your customers may require. You can build your team and core in-house competencies at your own pace without being forced to say no to new business due to a gap in in-house expertise or the absence of personnel.

Key features of Progent's Reseller Program for Network Service Firms include:

• Transparent Service Delivery: Progent acts as a transparent extension of your internal support team, responding to your direction, and invoices your firm instead of your client.
• Granular Billing: Progent charges by the minute to minimize costs.
• Extensive Reporting: Progent utilizes an enterprise-class service reporting system to make sure all IT services delivered are fully described. This enables you to transfer account assignments to internal personnel once you have sufficient staff and appropriate technical skills.

• Safely Expand Your IT Support Business: You can quickly and safely accept more jobs beyond your core areas of excellence and open new territories without the risks associated with increasing your full-time staff too quickly.
• Strengthen Your Name: You can improve your positioning as a comprehensive network service firm by delivering more solutions to more customers using your own company name.
• Add to Your IT Support Portfolio: Progent can provide world-class expertise in a wide array of technologies and can act as a reliable resource for growing your IT support operations.
• Rapid Escalation: Thanks to a sizable team of top-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved promptly.
• Keep Your Customers Happy: Happy clients are loyal. By teaming with Progent, you can continue making your customers successful without ever forcing clients to seek expertise from your competitors.
• Online Technical Support Professionals: For two decades, Progent has delivered online network support from Help Desk services to advanced consulting. Efficient remote service saves money and produces fast results.
• Major Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including ISSAP, CISA, and CRISC. Learn more about Progent's technology certifications.

Progent's Areas of Expertise for Atlanta, Georgia Companies
Progent's veteran team of certified consultants can provide Atlanta, Georgia organizations a broad array of online technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for network service firms include:

Find Out More Details About Progent's Reseller Support for IT Service Providers in Atlanta, Georgia
For more details about Progent's consulting support for network service firms in Atlanta, Georgia, call 1-800-993-9400 or see Contact Progent.