Wireless Support

Consulting Support for BlackBerry Technology
BlackBerry mobile PDAs were once among the most popular products for maintaining mobile connectivity to messaging, scheduling, web-based programs, and other critical business data. Progent can provide Atlanta, Georgia businesses the services of BlackBerry-premier consultants who can help companies to maintain existing BlackBerry deployments or transition efficiently to a more popular smartphone platform.

As the sophistication of small company networks has expanded, and as the need for world-class protection, dependability, and disaster recovery has become the norm for companies of all sizes, effective integration and support of BlackBerry solutions has grown more difficult. To handle issues such as data protection, business continuity, and synchronization of BlackBerry handhelds with a variety of messaging systems and shared databases, small organizations often resort to outside consulting professionals who specialize in RIM BlackBerry installation and troubleshooting.

Progent offers the services of BlackBerry-certified engineers who can assist small businesses to design, manage, and repair BlackBerry solutions affordably and efficiently, doing away with the need for an internal BlackBerry solutions specialist and lowering the cost and stress of maintaining mobile workers. Progent's BlackBerry technology engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This range of experience, combined with Progent's efficient online service delivery capabilities, gives small companies a budget-friendly alternative for incorporating BlackBerry products seamlessly into their IT network.

Progent's engineers can help your business with SQL Server 2019 integration and development support, SQL Server 2016 migration and management consulting, and Exchange Server 2019 setup so that your data and messaging infrastructure function optimally with BlackBerry Enterprise Server. Progent can also help you to upgrade from previous versions of BlackBerry and Microsoft technology, configure easy-to-use management tools so you can track and control BlackBerry smartphones across your company, recommend security policies that make sense for your business, develop custom wireless applications, and make sure that your network infrastructure is appropriately designed to handle your BlackBerry clients. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry information is incorporated in your scheduled backup processes so that it can be restored quickly and thoroughly.

Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.

Technical Expertise for BlackBerry Enterprise Server
Research in Motion's advanced platform for managing large collections of BlackBerry devices is the BlackBerry BES Server. This sophisticated tool enables Microsoft Exchange Server, Lotus, or Groupwise clients to send and receive emails that stay encrypted in wireless transit to ensure optimum security. BlackBerry Enterprise Server also streamlines a wide variety of key administrative tasks that span from BlackBerry setup and updates to wireless security and fault tolerance.

Progent's BlackBerry-certified engineers can help you use BlackBerry Enterprise Server to perform basic jobs like:

• Deploy and manage applications
• Plan smartphone, program, and policy updates
• Update BlackBerry smartphone software remotely
• Manage user and group configurations with BES Server's extensive library of IT policies

Progent's BlackBerry-certified engineers can also assist your company to use BES Server to implement important procedures not available with the entry-level BlackBerry Enterprise Server Express. These tasks include:

• Configure and support BlackBerry's fault-tolerant architecture based on virtualization
• Deploy BlackBerry smartphones remotely
• Set custom administration roles
• Monitor and report on the integrity of your system

Professional RIM BlackBerry Consulting Services Offered Remotely from Progent
Progent's authorized RIM BlackBerry engineers are accessible remotely to deliver prompt assistance to businesses in the Atlanta area or throughout Georgia. Progent's experienced remote consulting experts have helped IT organizations solve network issues and cut support expenses in every state in the U.S. and established a substantial following of loyal clients. (See Progent's customer testimonials.)

Progent offers remote assistance for a wide selection of technologies associated with RIM BlackBerry software and devices including wireless synchronization, integration with Microsoft Exchange, managing BlackBerry Enterprise Server (BES), and strengthening wireless security. Major RIM BlackBerry credentials awarded to Progent's consulting experts include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist your business to perform basic technical operations such as configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up e-mail filters, changing user profiles, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to operate with your corporate messaging software. Progent's seasoned service professionals can also assist you to troubleshoot a wide range of issues concerning synchronization, handset detection, messaging reconciliation, web browsing, mobile connections, IM, PC software configuration, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide remote help for small business IT networks, Progent offers fast and economical access to a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your mobile technical support expenses at a minimum and, by resolving problems quickly, improves the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the skills needed to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can help you to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important tasks such as resolving enterprise activation issues, adding and removing BlackBerry device users, activating passwords, implementing over-the-air software loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also help you to operate management software such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow issues, and utilizing wireless LANs for activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry Enterprise environment and help your company to select and implement sensible security configurations.

Progent's Microsoft-certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Microsoft Exchange infrastructure for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the most recent edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level knowledge for deploying, managing, tracking, and troubleshooting one or multiple BlackBerry BES Servers in an email environment powered by Microsoft Exchange. Progent's BlackBerry-certified engineer offers expertise in key technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can help you to add and remove BlackBerry smartphone clients on Microsoft Exchange and Windows Active Directory, set up, track, and manage BlackBerry BES Server, manage BlackBerry handhelds and client accounts, back up and manage storage groups, configure permissions, install the MDS and Instant Messaging, implement push and pull access control lists, manage Microsoft Exchange data flow, generate, update, and assign WLAN and VPN configurations, set up SNMP traps, and produce reports to summarize SNMP data.

Progent's BlackBerry expert can help you with your BlackBerry solution in a number of environments that can include Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

Contact Progent to Get Support from a RIM BlackBerry-Qualified Specialist
In order to ask Progent about professional expertise for BlackBerry wireless integration, call 1-800-993-9400 or see Contact Progent.