Low-cost Network Troubleshooting from Microsoft certified Consultants for Businesses in Athens, GA
By delivering world-class know-how when you need it, making available in-depth expertise for critical applications, providing innovative services such as virtual data center hosting, billing solely for help delivered, and requiring no setup or retainer fees for standard services, Progent helps your company to maximize the competitive value of your information system and reduce service expenses. Progent recognizes that information system security, reliability, and performance are just as critical to small companies as to major corporations but that small organizations don't have the economy of scale to invest heavily in information networks and in-house support staffs. Progent's basic competitive advantage is that no IT support organization can match Progent's ability to provide the IT support your business requires whenever you require it and at a cost you can justify.

For medium-size and enterprise companies, Progent offers co-sourcing and project management support to add to the technical skills of your internal network support team. Co-sourcing can reduce expenses and minimize technical risks for major projects like software programming, disaster recovery planning and testing, network security audits, merging datacenters, or software migrations and upgrades.

Progent can also offer access to accredited consultants to assist your company to plan and implement your cloud strategy.

Main Products and Technologies Supported by Progent for Office Networks in Athens, Georgia
Progent's nationwide team of industry certified engineers offers assistance for all aspects of information technology found in companies of all sizes. Areas supported by Progent in Athens include:

Service Delivery Alternatives Available for Athens, Georgia Businesses
Progent offers a variety of alternatives for providing small and midsize companies and local governments with affordable IT services for technical support, system architecture, and IT administration. Progent's model for delivering network support services is based on the Help Desk operational structure familiar to larger IT support organizations. Progent's Contact Center Service Model ensures fast response, thorough service documentation, consistent follow-up, and strict cost monitoring across an array of network support delivery options that include online repairs, in-person help, and top-tier consulting.

  • Online Service
    Progent's Technical Response Center provides urgent and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service experts can assist clients to analyze and fix hardware and software issues without the cost or delay of in-person service visits. The background of Progent's IT engineers allows them to handle most network problems rapidly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-based signup procedure for new clients to accommodate urgent situations and Progent bills per minute with no sign-up fees or minimums, so you are invoiced only for the help you receive. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security professionals. Learn additional details concerning Progent's remote network support services.

  • Onsite Service
    Progent offers onsite technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site service technicians can operate in conjunction with Progent's remote support experts to deliver small and midsize businesses the best of both worlds: hands-on support professionals when you need them plus the remote expertise of Progent's seasoned staff of IT engineers, security professionals, and business application programmers. The wait time for on-site service visits is usually under 24 hours. There is no start-up or retainer fee for registering as a Progent client for on-premises support. Learn more details about why to sign up for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems. To learn more, visit Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's Co-managed Help Desk services allow your IT organization to split the load for Help Desk support transparently between your IT staff and Progent's roster of seasoned technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution based on the leading PSA platform for handling service requests, ticketing, responsibility, status tracking, and reporting. For more information, refer to Progent's Help Desk Co-management services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable availability of enterprise-class IT professionals who can deliver assistance with critical technologies including Microsoft Windows Server 2022 solution design and integration services, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero threat assessment platform, company-wide network security engineering, fault tolerant network engineering, server virtualization solutions, plus integration, customization and support for business applications including accounting, ERP, business analytics, sales automation, and productivity packages. Progent can provide assistance with short-term projects including site moves and massive software migrations, extended projects such as upgrading an older MRP platform to a modern Microsoft Dynamics 365 solution, relational database application programming and administration services, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and network administration, or emergency response like disaster recovery and malware cleanup.

  • Network Infrastructure Consulting Services for an At-Home Workforce
    Progent can assist small and medium-size businesses to design, set up and debug the infrastructure required for offsite workers. Areas of network infrastructure for which Progent's consultants can provide support include safe and efficient VPN tunnel connections, VDI desktop platforms, router integration, Wi-Fi LAN planning and deployment, and robust Internet access. For information about Progent's network infrastructure consulting services for telecommuters, see infrastructure consulting expertise for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting for all of a small company's production servers in an environment that not only delivers the top level of availability and scalability but that is also simple for customers to migrate to a different service firm or to move internally when your situation calls for it. Progent's Private Cloud hosting is founded on tested virtualization technologies that allow businesses with mixed networks to benefit significantly on the expense of hardware, infrastructure support, and network administration while achieving enterprise-class reliability and an unparalleled degree of vendor options. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered solution, can support the mixed- OS and non- standardized networks common with smaller businesses, and keeps control of the software licenses in the client's hands so that migrating to a new virtual host is fast, safe, and affordable. This eliminates ending up a captive to a single hosting provider while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide expert online consulting services to help companies of any size integrate their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and administer hybrid environments that support Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that combine local resources along with public clouds. To help you to incorporate public cloud services with networks, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of experience providing advanced consulting services remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's value-priced ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the complete threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and enables rapid restoration of vital files, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-premises device, or to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that require important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security vendors to deliver web-based management and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your Progent engineering consultant so any looming problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's preparedness either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup system that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline network software and productivity programs used by most small and mid-size businesses. As a Cisco-certified partner, Progent also can provide help for an increasingly sophisticated collection of infrastructure products such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless networking. Furthermore, Progent's CISSP-Certified cybersecurity consultants, CISM-qualified security engineers, CISA-certified security audit specialists and GIAC-certified information assurance professionals offer a business-wide perspective on system security and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and government regulations for IT data protection and reporting.

The scope and size of Progent's engineering team bring a unique array of benefits to companies wishing to maximize the productivity of their IT network within an affordable budget. These benefits include:

  • Best Service Methodology
    Progent's staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on professional experience, in the trenches of network service, performing a wide variety of IT projects for an extensive mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its support personnel. This guarantees that you get not only world-class technical skills, but also a consultant with field-tested approaches for repairing real-world network problems quickly. Learn more about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to charge for remote support and on-premises help per minute. As a result, you are billed only for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no registration charge and asks no monthly commitment for support services provided during normal working hours. Many support firms demand large minimum fees or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity eliminates major invoices for quick solutions. Another benefit of by-the-minute invoicing is that clients will be less tempted to permit less critical problems to stay unaddressed until they grow into big problems. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Services
    Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small service firms who provide minimal documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports sent by every consultant to every customer. The practice of documenting and organizing support records results in more effective service and eliminates a slew of common problems such as when a support client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom. Learn more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent faces few competitors. Small businesses who utilize freelance service providers or who maintain in-house support staffs gain when Progent transfers knowledge about new technology and tested methodologies to make their networks more robust, secure, and efficient. Learn more concerning Progent's knowledge transfer services.

Contact Progent
If your Athens, Georgia company needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Immediate Online Network Assistance
For fast online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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