Low-cost Network Support from Microsoft premier Consultants for Businesses in Arvada, CO
By delivering world-class support whenever you need it, providing in-depth expertise for critical applications, offering innovative services like virtual server hosting, billing only for services delivered, and requiring no sign-up fees or retainers for standard services, Progent enables you to maximize the competitive value of your information system and reduce service costs. Progent appreciates that network security, dependability, and performance are just as important to small businesses as to large enterprises but that smaller organizations don't have the economy of scale to invest heavily in computer technology and in-house support staffs. Progent's basic competitive advantage is that no IT support organization can equal Progent's capability to provide the IT support expertise your business needs whenever you require it and at prices you can justify.

For medium-size and enterprise businesses, Progent can provide co-sourcing support to add to the subject matter expertise of your internal network service personnel. Co-sourcing can cut costs and minimize technical risks for big IT initiatives like application development, disaster recovery preparedness, network security evaluations, office consolidations, or software migrations.

Progent can in addition provide access to certified experts to help your business to plan and implement a sensible cloud computing strategy.

Primary IT Areas Serviced by Progent for Office Networks in Arvada, Colorado
Progent's group of world-class consultants provides assistance for virtually all aspects of information systems deployed by businesses of all sizes. Practice areas supported by Progent in Arvada include:

Support Delivery Options Available for Arvada, Colorado Businesses
Progent offers a variety of alternatives for providing small companies and local governments with cost-effective computer services for troubleshooting, consulting, and IT administration. Progent's model for providing computer support services is built on the Help Desk Call Center operational structure familiar to big IT groups. Progent's Help Desk Call Center Support Model ensures rapid support, comprehensive activity records, consistent follow-up, and strict cost monitoring across a range of network service delivery options that include online troubleshooting, on-premises help, and top-level consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) offers emergency and scheduled online support for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service experts can assist customers to troubleshoot and repair hardware and software problems without the cost or time loss of travel for onsite support visits. The experience of Progent's network consultants allows them to handle the majority of IT problems rapidly. For complex issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-based signup process for new clients to accommodate emergency network problems and Progent bills per minute with no startup fees or time minimums, so you are invoiced only for the support you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security professionals. Find out additional details about Progent's remote computer support services.

  • Onsite Support
    Progent provides on-site computer support for registered clients in larger cities in the United States. Progent's on-site service technicians can work in conjunction with Progent's remote support engineers to give small and midsize businesses the best of both worlds: hands-on support technicians when you need them as well as the remote help of Progent's worldwide staff of network engineers, security professionals, and business software programmers. The response time for in-person service calls is usually less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises service. Find out more concerning how and why to sign up for Progent's onsite network service.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve complex problems. For details, see Online Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's Co-managed Help Desk services allow your business to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics. For details, see Progent's Help Desk sharing services.

  • IT Consulting Services
    Progent provides small companies affordable availability of enterprise-class IT professionals who can provide help with critical technologies including Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero threat assessment platform, network protection consulting, high availability network design, virtual server solutions, plus integration, customization and support for business software including financials, operations, management reporting, sales automation, and office productivity software. Progent can provide assistance with short-term projects such as site relocations and massive software upgrades, longer term initiatives like customizing a legacy ERP system to a current Microsoft Dynamics 365 solution, relational database application programming and administration support, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and system administration, or urgent services like disaster recovery and virus cleanup.

  • Infrastructure Guidance for Telecommuters
    Progent can assist small and mid-size businesses to plan, implement and troubleshoot the network infrastructure needed to support a remote workforce. Areas of infrastructure where Progent's experts can provide guidance include secure and convenient VPN tunnel connections, VDI desktop platforms, router configuration, Wi-Fi LAN planning and deployment, and robust Internet connectivity. For information about Progent's network infrastructure support services for remote workers, refer to network infrastructure guidance for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting services for all of a small or midsize organization's production servers in an environment that not only provides the highest degree of fault-tolerance and extensibility but that is also convenient for clients to transfer to another service firm or to move in-house if your business situation calls for it. Progent's Private Cloud hosting service is structured around mature virtual server technologies that allow small businesses with mixed environments to benefit significantly on the expense of hardware, infrastructure maintenance, and IT management while achieving enterprise-class availability and an unparalleled level of vendor options. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed service, can support the mixed- platform and non- standardized networks typical of smaller businesses, and keeps ownership of the licenses in the client's possession so that migrating to a different virtual host is fast, reliable, and affordable. This avoids ending up a prisoner of a single hosting service while still providing all the economies related to SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced online consulting services to help businesses of any size connect their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your IT team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine local resources along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's affordable ProSight suite of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's next generation behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also help you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical data, apps and VMs that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-premises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that require critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security vendors to provide web-based management and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's ability to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup/recovery environment that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core network software and productivity applications used by the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also offers help for an ever more complex collection of infrastructure products such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-Premier security consultants, CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance professionals offer a company-wide perspective on network security and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and government requirements for IT data security and incident reporting.

The scope and depth of Progent's consulting team offer a unique array of benefits to clients trying to maximize the business value of their IT system within a realistic budget. These benefits include:

  • Best Industry Practices
    Progent's team of Microsoft and Cisco Premier experts average more than a decade of real-world professional experience, at the forefront of network service, performing a wide variety of technical projects for an extensive array of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting team. This means that you get not just world-class technical help, but also a support engineer with field-tested approaches for resolving actual IT problems quickly. Find out additional information about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to bill for phone support and in-person visits per minute. As a result, you are billed exclusively for received services. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment for support services provided during normal working hours. Many service organizations impose large minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity does away with king-size bills for quick solutions. An additional advantage of granular invoicing is that customers will be less inclined to permit incipient issues to stay unaddressed until they become major problems. Read more concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Support
    Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed services. Unlike some independent consultants or small service firms who offer scant documentation or specifics of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation given by every staff member to every customer. The practice of documenting and organizing support records allows more efficient support and avoids a slew of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information. Find out more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By educating clients to handle problems that are within their comfort zone, Progent can focus on providing high-value skills where Progent faces little competition. Small businesses who utilize freelance consultants or who maintain internal IT staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, secure, and efficient. Find out more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Arvada, Colorado business wants to contact Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Fast Remote Technical Support
For immediate online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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