Affordable Computer Help from Microsoft premier Experts for Businesses in Arlington, VA
By delivering professional know-how when you require it, providing specialized knowledge for critical business applications, offering innovative services like virtual data center hosting, invoicing only for help delivered, and requiring no sign-up fees or retainers for standard services, Progent enables your company to maximize the competitive value of your information system and minimize service costs. Progent appreciates that network protection, dependability, and efficiency are just as important to small companies as to large enterprises but that small companies lack the leverage to spend heavily in computer networks and internal support staffs. Progent's basic value proposition is that no network consulting organization can match Progent's ability to deliver the IT support your business needs when you require it and at prices you can afford.

For medium-size and enterprise businesses, Progent can provide co-sourcing services to add to the skills of your in-house network support staff. Co-sourcing can reduce expenses and minimize technical risks for big projects like software programming, business continuity preparedness, security evaluations, merging datacenters, or software migrations.

Progent can in addition provide the services of certified consultants to assist your company to plan and implement your cloud strategy.

Key Practice Areas Serviced by Progent for Business Networks in Arlington, Virginia
Progent's nationwide team of industry certified support professionals offers support for all aspects of network technology used by companies of all sizes. Technologies supported by Progent in Arlington include:

Service Delivery Options Available for Arlington, Virginia Businesses
Progent has a selection of alternatives for providing small and midsize companies and local governments with affordable IT services for troubleshooting, system architecture, and network administration. Progent's model for providing IT support is built on the Help Desk Call Center operational structure common to larger IT support organizations. Progent's Helpdesk Service Model ensures fast response, comprehensive activity documentation, consistent follow-through, and tight expense control across a range of IT support delivery alternatives that include online troubleshooting, on-premises help, and top-tier consulting.

  • Remote Service
    Progent's Technical Response Center provides emergency and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's seasoned support professionals can help customers to troubleshoot and fix network problems without the cost or delay of on-premises support calls. The background of Progent's network engineers allows them to resolve the majority of IT problems quickly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-accessible registration procedure for new customers to accommodate urgent network problems and Progent bills by the minute with no sign-up charges or time minimums, so you are invoiced only for the assistance you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISA-certified security professionals. Find out more information concerning Progent's remote computer troubleshooting services.

  • Onsite Support
    Progent offers on-site technical support for signed-up customers in major metropolitan areas in the U.S. Progent's onsite support personnel can work in tandem with Progent's remote service experts to deliver small and midsize companies the optimal solution: onsite support professionals when you need them plus the remote expertise of Progent's worldwide team of network consultants, security specialists, and business application developers. The wait time for on-site service calls is usually under one business day. There is no sign-up or retainer charge for registering as a Progent client for onsite service. Find out more concerning why to register for Progent's in-person network service.

  • Help Desk
    Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle challenging problems. for more information, refer to Online Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT team and Progent's pool of certified technical support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics. For details, see Progent's Co-managed Help Desk services.

  • Consulting Expertise
    Progent offers small and midsize companies budget-friendly availability of world-class consultants who can deliver help with critical technologies such as Windows Server 2022 solution design and integration services, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero penetration test products, network protection consulting, fault tolerant network engineering, virtual server solutions, plus configuration, customization and support for business programs including accounting, ERP, reporting, CRM, and productivity software. Progent can provide assistance with one-time projects such as site moves and massive system migrations, longer term initiatives such as upgrading an older MRP platform to a modern MS Dynamics 365 solution, relational database software development and DBA support, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and network management, or urgent response like data restoration and malware removal.

  • Network Infrastructure Support Services for Telecommuters
    Progent can assist small and medium-size companies to plan, deploy and troubleshoot the infrastructure for offsite workers. Areas of network infrastructure where Progent's consultants can deliver guidance include secure and convenient VPN connectivity, VDI desktop platforms, router configuration, wireless network planning and implementation, and robust Internet access. For information about Progent's network infrastructure consulting services for a remote workforce, refer to infrastructure consulting services for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small organization's production servers in an environment that not only delivers the highest level of dependability and extensibility but that is also convenient for clients to migrate to another support provider or to bring internally if your situation warrants it. Progent's Private Cloud hosting is based on proven virtual server techniques that permit companies with multi-vendor environments to save dramatically on the expense of capital equipment, infrastructure maintenance, and IT administration while achieving world-class dependability and an unparalleled level of vendor options. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed solution, can support the multi- platform and non- standardized environments typical of small businesses, and keeps ownership of the software licenses in the client's possession so that moving to a different virtual host is fast, safe, and affordable. This eliminates becoming a captive to a single hosting provider while still offering all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert online consulting support to help companies of all sizes integrate their networks with leading public clouds such as Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that utilize local IT assets as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting services online, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight portfolio of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete threat lifecycle including blocking, detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become unavailable or damaged due to component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-premises storage device, or to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that need critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading data security companies to deliver web-based control and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your assigned Progent consultant so that all looming issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with information security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's ability to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup/recovery system that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Alternative for Arlington, Virginia Businesses
Progent's staff size, scope of information technology expertise, and familiarity with corporate IT consulting allow small and midsize companies to sidestep the problems related to excessive reliance on small service organizations or independent engineers.

Working with Progent allows your small business to:

  • Avoid Excessive Reliance on Individual Support Consultants
    For network services, small companies sometimes rely excessively on independent consultants. Although freelance support providers have lower overhead than more substantial support firms and can typically charge apparently smaller rates, freelancers are occasionally stretched to far to respond rapidly to urgent problems. If an independent consultant is occupied with different client, ill, on vacation, or in class, the absence of backup personnel may require your company to wait for help during an emergency. The more your company expands, network downtime or difficulties with line-of-business applications become more costly. The money you believed you were conserving on a freelancer can be eaten up fast because of lost output. In addition, when independent engineers confront new problems, the lack of a big engineering team to count on for assistance forces them to learn in place while your company winds up with the costs for their ongoing education.

  • Gain Access to Certified Professionals in Advanced Information Technology Issues
    Many small service firms or freelance consultants specializing in small company network support may excel at providing routine solutions but don't have the background to deal cost-effectively with complicated network environments with a variety of operating systems, multiple locations, Voice over IP implementations, mobile workforces, interconnected financial and analytical applications, data-driven web sites, and custom business software. Progent's background with worldwide enterprises and Progent's extensive group of specialists can benefit your business because enterprise networks are inherently complicated, integration issues require in-depth knowledge in numerous technical disciplines, and reaching a high degree of robustness, reliability, and protection requires industry-tested best practices.

  • Create a Solid Foundation for Growth
    Small companies often start with a network cobbled together on a tight budget. Without a carefully designed basis, a sequence of improvised fixes commonly get thrown onto of a weak foundation. As a company grows, reliability and expandability problems can undermine the success of the business. These networks require thorough assessment, intelligent business analysis, and broad-based experience to upgrade to an IT infrastructure that will provide the solid foundation to handle current business requirements and support future expansion.

  • Partner with Solution Providers, Not Product Resellers
    Smaller businesses require direction and insight to work through an ever more complicated maze of technology options available for accelerating business growth and enhancing efficiency. Businesses do not need an IT engineer or service organization that tries to promote a product. Progent eliminates conflicted motives by not selling hardware and software. Progent provides services and expertise exclusively. This permits Progent to match consulting support with the real needs of clients. Mixing IT consulting and product selling can lead to a conflict where the proposed solution is built around a predetermined vendor instead of being based on the true requirements of a customer.

Get in Touch with Progent
In case your Arlington, Virginia business wants to contact Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Fast Remote Technical Assistance
For fast online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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