UNIX, Linux, Sun Solaris, Mac OS X Remote Support for

For small and midsize businesses in Arlington Texas, Progent provides technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered remote support to companies in all 50 states in the U.S. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE engineers for complex connectivity issues, as well as the services of CISA and CISM-accredited security engineers to help with high-level security architecture and business continuity planning.

Progent's online technical support engineers represent excellent leverage because they have the practical background and the sophisticated technology to solve the majority of network problems quickly. This reduces immediate costs because service calls accumulate fewer chargeable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your organization benefits even more with indirect expenses by minimizing or eliminating network outages and related costs resulting from business discontinuity, upset clients, unproductive employees, and de-focused management.

Progent's billing model for online help is structured to maximize the impact of your network support dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced only for the support that you actually get. In contrast to many remote service firms, Progent imposes no initialization fee or minimum job duration. Progent's one-minute granularity and clean model for billing avoid situations where fast solutions manage to end up as large invoices. Progent's penchant for disposing of technical issues efficiently results in your company saving money.

Progent's Online Technical Support Tools
Over time, Progent has fine tuned an array of customized tools and field-proven processes that promote the maximum level of effectiveness for online help and repair for small and midsize company computer systems. Progent provides protected VPN support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology enables the engineers of Progent's Technical Response Center to access your computer system remotely without compromising corporate security.

Progent's powerful technical support database application includes thorough histories describing the service that Progent's clients have received. Progent's team consultants have access to the records of support delivered to every Progent customer by every consultant. This database of trouble tickets and fixes is organized as a readily retrievable internal database that allows Progent's online support experts to share their knowledge with the whole team to make sure that the value of Progent's support grows over time. Progent's high-level certifications and working associations with major technology companies such as Cisco and Microsoft make available additional massive technical knowledge bases and allow priority access to manufacturers' internal product engineers with the result that Progent's remote consulting specialists can determine optimal solutions in the least time.

Get Remote UNIX/Linux, Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Arlington Texas or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Emergency Support.

Remote Technical Support Services Available from Progent
Progent's online network support engineers possess credentials in an extensive array of disciplines. This broad scope of IT skills permits Progent's engineers to tackle practically any crisis likely to crop up in a small or midsize company information system. Certifications awarded to Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To help customers with multi-OS networks, Progent also provides the services of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.

Remote technical support services available from Progent to companies in Arlington include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services cover a wide spectrum of computer technology including network architecture, email systems, system and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server consolidation and easy administration, and migration from legacy applications to the latest MS Windows or Linux-based environments. Progent's group-oriented approach to resolving network problems promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This accelerates repair of critical problems, reduces lost productivity, and cuts service expense.

  Progent's UNIX/Linux support engineers can offer urgent online assistance for diagnosing anomalies within UNIX/Linux systems based on leading derivatives of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX
  • BSD
  • SCO
  • SGI/Irix
  Major Linux versions for which Progent can provide expertise include:
  • RedHat
  • SUSE
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
  The Cisco CCIE credential is the top recognition for network infrastructure engineers, and indicates an individual's network technology knowledge at the expert level. Cisco CCIEs know how to handle even the most intractable problems occurring in network design, deployment, management, security, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing problems with IOS Software network administration tools and developing workarounds or locating program patches. CCIEs are an exceptional cost-effectiveness since their depth of expertise enables them to solve even the most difficult problems quickly. In many instances, less qualified consultants can struggle for hours or days with identical problems that a CCIE can resolve in minutes. Few support firms make CCIEs available to assist small and mid-size companies. Progent offers quick telephone access to a Cisco-qualified CCIE so your company can receive timely assistance for complex network problems that are lowering business efficiency but are outside the scope of your local network service personnel. Progent's Cisco-qualified CCIE engineers can communicate with your environment by means of advanced remote support tools in order to perform efficient, safe, and affordable diagnosis and remediation. Progent's Cisco CCIEs offer expertise in all of Cisco's market leading selection of infrastructure devices such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.

• Certified Windows Support
  Progent's Microsoft-premier online support professionals offer network troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can assist your company with a broad variety of technology support services such as Microsoft Windows Server 2022 planning and migration consulting, Windows Server 2019 expertise, Windows Server 2016 migration support and cloud integration solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 upgrade (help, assistance, MS Exchange 2019 deployment, MS Exchange 2016 Server migration, Exchange 2013 consulting, Exchange Server 2010 management, SharePoint Server 2016 migration and hybrid integration consulting, SharePoint Server 2019 design and configuration, Microsoft Teams planning and integration, Skype for Business Server planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server planning, Small Business Server consulting, and Windows Essentials migration and cloud integration.

  Progent in addition offers a wide range of online desktop consulting and support services including Microsoft Windows 11 migration and planning and implementing Microsoft 365 cloud environments for Windows desktops.

• CISM and CISSP Premier Network Security Experts
  Progent's certified CISSP and ISSAP security consultants offer a variety of system protection services that can strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or assist you to recuperate quickly after a serious breach. Security services offered by Progent cover in depth network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; rapid recovery from virus and worm assaults; integrating firewalls; designing safe mechanisms for off-site and mobile connectivity; protecting your email system against viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent can provide expert remote support services to help organizations of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that utilize on-premises IT assets as well as public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration services such as Microsoft 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background delivering advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.

• Help Desk Services
  Progent's Help Desk support programs for small companies with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Call Center support services are a convenient solution for smaller businesses who don't have the resources to assemble and manage an in-house Help Desk but who require quick access to an efficient Help Desk with proficient telephone assistance as well as the available expertise to escalate complex trouble tickets to advanced engineers.

  Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.

  Progent's Call Center consulting services can assist you in establishing an efficient new Call Center or enhancing your established organization, selecting or enhancing Help Desk application software to address the special needs of your business, or providing temporary phone support staff to supplement your existing Call Center group during high-demand events such as software transitions, major updates, or rolling out brand new applications.

  Progent's Help Desk staff of experienced information technology consultants offers your customers in Arlington Texas fast contact with a large technical support resource with substantial experience offering telephone-based support and remote troubleshooting for computer environments powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center recognition as a significant contributor to business productivity, and Progent's policy is to solve rather than just track IT problems.

• Applications Services: Training, Custom Programming, and Troubleshooting
  Progent's Applications Experts Group offers phone-based advanced engineering expertise and training in special business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for familiar Microsoft applications such as CRM, MS Office Project, Microsoft Word, and Microsoft Office Excel. To find out more about Progent's consulting, custom programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

  Progent's Apple Mac experts can promote the imaginative components of Apple Mac environments by offering phone-based help services and education in graphics, audio, and motion video. Progent's consultants can provide expertise in a variety of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with special projects such as scanning or digitizing audio/video or establishing an audio/video production studio.

  Online Network and Server Monitoring Support
  Progent can provide companies in Arlington Texas online network monitoring services based on MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your environment so your computer maintenance is proactive rather than reactive. By detecting emerging trouble spots before they expand into full-scale emergencies, system monitoring can minimize stressful and costly network breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or networks based on a variety of OS platforms.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.