UNIX and Linux Online Support Services for

For small and midsize businesses located in Appleton Wisconsin, Progent offers technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Microsoft Windows technology. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for challenging connectivity issues, plus the assistance of CISA and CISM-certified security engineers to help with high-level security architecture and business continuity planning.

Progent's remote support services represent excellent leverage due to the fact that they are equipped with the real-world experience and the sophisticated tools to resolve most network issues rapidly. Efficient support reduces immediate costs since service calls accumulate a smaller number of chargeable consulting minutes. Online support also avoids the cost of dispatching a consultant to your location. Your company saves additionally with incidental expenses by reducing or eliminating network downtime and related losses stemming from business disruption, upset clients, unproductive workers, and distracted executives.

Progent's pricing policy for remote support is designed to maximize the impact of your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are invoiced exclusively for the support that you actually get. Unlike typical online support companies, Progent imposes no initialization fee or minimum fees. Progent's per-minute granularity and simple policy for pricing save you from situations where fast repairs manage to turn into large bills. Progent's penchant for solving technical issues efficiently results in your company conserving cash.

Progent's Remote Service Technologies
Over time, Progent has developed an arsenal of optimized tools and field-tested processes which promote the maximum level of effectiveness for remote consulting and repair for small company computer systems. Progent offers protected VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology allows the engineers of Progent's Technical Response Center to communicate with your company's system remotely without compromising corporate security.

Progent's proprietary service reporting application maintains extensive records describing all service that Progent's customers have been provided. Progent's team engineers have access to the details of services provided to each customer by any engineer. This archive of trouble tickets and responses is organized as an easily exploitable support database that allows Progent's remote support engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and close associations with key vendors such as Cisco and Microsoft make available additional vast technical support knowledge bases and allow fast response from manufacturers' internal product engineers with the result that Progent's remote consulting specialists are able to come up with the best solutions in the least time.

Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To access Progent's remote support in Appleton Wisconsin or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT support, go to Immediate Urgent Support.

Phone-based Support Services Provided by Progent
Progent's phone-based consulting engineers have credentials in a comprehensive array of technologies. This breadth of capability allows Progent's engineers to tackle virtually any emergency that may take place in a small or midsize company network. Certifications held by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.

To support customers with multi-operating system environments, Progent also provides the skills of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Remote support services provided by Progent to customers in Appleton include:

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services cover a broad range of information technology such as system architecture, email systems, system and operational security, UNIX and Windows coexistence, VMware products for server hardware economization and simplified administration, and transitioning from legacy systems to current MS Windows or Linux solutions. Progent's group-oriented methodology for solving network issues promotes quick escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This expedites repair of critical problems, reduces network downtime, and lowers service costs.

  Progent's UNIX/Linux support engineers can provide emergency online assistance for diagnosing anomalies within UNIX/Linux systems powered by popular variants of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX
  Important Linux platforms for which Progent can provide expertise include:
  • RedHat
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Talk to a Cisco CCIE for High-level Network Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking engineers, and indicates a person's technical knowledge at the expert level. Cisco qualified CCIEs can deal with the most complex problems occurring in network design, integration, maintenance, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's internal engineers in isolating anomalies with Cisco IOS network management utilities and developing workarounds or identifying software updates. CCIEs provide exceptional cost-effectiveness because their depth of experience allows them to fix even the most difficult problems quickly. In typical instances, less seasoned engineers can wrestle for many hours or even days with identical tasks that a CCIE can dispose of in a few minutes. Few service organizations make Cisco CCIEs available to help small and mid-size businesses. Progent offers quick phone access to a Cisco-qualified CCIE so your company can get urgent support for serious network infrastructure problems that are crippling worker productivity but are not within the scope of your local computer maintenance personnel. Progent's Cisco CCIE support experts can connect to your computer system by means of state-of-the-art remote support technology to provide fast, secure, and affordable analysis and remediation. Progent's Cisco CCIEs offer expertise in the entire range of Cisco's industry-leading family of infrastructure products including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.

• Certified MS Windows Experts
  Progent's Microsoft-certified remote service engineers can provide computer system repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can assist your company with a broad range of platform support services including Windows Server 2022 planning and integration consulting, Microsoft Windows Server 2019 consulting, Windows Server 2016 migration and hybrid cloud solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 migration (help, assistance, MS Exchange 2019 Server deployment, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2016 migration and hybrid deployment support, SharePoint 2019 design and integration, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server training, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition offers a broad range of remote PC desktop services such as Microsoft Windows 11 migration and designing and deploying Microsoft 365 cloud solutions for Windows workstations.

• CISSP and ISSAP Premier System Security Experts
  Progent's accredited CISSP and ISSAP security consultants offer a range of security services that can improve the protection of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or help your company to recover quickly following a serious breach. Security services offered by Progent include: thorough network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast recuperation from virus and worm attacks; setting up firewalls; designing secure mechanisms for off-site and mobile access; securing your email system against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced online consulting support to help businesses of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your IT team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that combine physical resources along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.

• Call Center Support
  Progent's Help Desk programs for small organizations with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Call Center services are a convenient solution for small companies who don't have the resources to create an internal Help Desk Call Center but who want fast access to a reliable Help Desk Call Center with proficient phone support plus the technical depth to escalate complex tasks to advanced engineers.

  Progent's shared Help Desk services allow your business to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution built around the top professional services automation platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting.

  Progent's Help Desk Call Center consulting expertise can guide you in establishing an effective new Call Center or revamping your current organization, identifying or modifying Call Center application software to handle the special needs of your business, or providing temporary phone support personnel to reinforce your existing Call Center team to deal with demanding events like software transitions, major updates, or installing new applications.

  Progent's Help Desk Call Center team of seasoned network experts offers your customers in Appleton Wisconsin rapid access to a large network service group with extensive background providing telephone-based help and online troubleshooting for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk perception as a major enabler of business performance, and Progent's aim is to fix instead of just annotate technical issues.

• Business Applications Support: Training, Custom Development, and Troubleshooting
  Progent's Applications Consulting Group offers phone-based professional consulting expertise and education in special application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for familiar Microsoft business applications including CRM, Microsoft Office Project, Word, and MS Excel. For additional information about Progent's expertise, custom programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

  Progent's Apple Mac professionals can nurture the imaginative elements of Macintosh systems by offering remote consulting services and education in imaging, sound, and video. Progent's consultants offer help in a range of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common jobs like scanning or digitizing audio/video or integrating an audio/video post production facility.

  Online Network and Server Monitoring Support
  Progent can provide businesses in Appleton Wisconsin online computer system monitoring services centered around MS System Center Operations Manager network monitoring and reporting, adapted by Progent to suit your business so that your computer maintenance is proactive and automated. By exposing looming issues before they cause downtime, proactive monitoring can minimize disruptive and costly information system crises. Progent can also utilize system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or systems that support multiple OS platforms.

Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.