Ransomware Hot Line: 800-462-8800
24x7 Online Access to a Senior Ransomware Consultant
Ransomware needs time to work its way across a network. For this reason, ransomware assaults are commonly unleashed on weekends and at night, when IT staff may take longer to become aware of a penetration and are less able to mount a rapid and forceful response. The more lateral movement ransomware is able to make within a victim's network, the more time it will require to restore core operations and damaged files and the more data can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is designed to help organizations to complete the time-critical first phase in mitigating a ransomware attack by stopping the bleeding. Progent's remote ransomware experts can assist organizations in the Appleton metro area to locate and isolate breached devices and protect undamaged assets from being penetrated.
If your system has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Expertise Offered in Appleton
Current variants of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online files and attack any accessible backups. Files synchronized to the cloud can also be impacted. For a poorly defended environment, this can make automated recovery nearly impossible and effectively throws the datacenter back to the beginning. So-called Threat Actors (TAs), the hackers behind a ransomware assault, insist on a ransom payment for the decryption tools needed to recover scrambled data. Ransomware assaults also try to steal (or "exfiltrate") files and hackers require an additional ransom in exchange for not posting this information or selling it. Even if you can restore your network to a tolerable date in time, exfiltration can be a major issue depending on the nature of the stolen data.
The restoration process subsequent to ransomware breach has several distinct stages, the majority of which can be performed concurrently if the response team has enough people with the required experience.
- Quarantine: This urgent initial response requires blocking the lateral spread of ransomware across your network. The longer a ransomware assault is allowed to go unchecked, the more complex and more expensive the recovery effort. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by veteran ransomware recovery engineers. Quarantine processes consist of cutting off affected endpoints from the network to block the contagion, documenting the IT system, and securing entry points.
- Operational continuity: This involves bringing back the network to a basic useful level of functionality with the shortest possible delay. This effort is usually at the highest level of urgency for the targets of the ransomware assault, who often see it as a life-or-death issue for their business. This project also requires the broadest array of IT abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and mobile phones, databases, office and mission-critical applications, network topology, and safe remote access management. Progent's recovery team uses state-of-the-art workgroup platforms to coordinate the complex recovery effort. Progent understands the urgency of working quickly, tirelessly, and in unison with a client's management and network support group to prioritize tasks and to get vital resources back online as fast as feasible.
- Data recovery: The effort necessary to restore data damaged by a ransomware assault depends on the state of the systems, how many files are affected, and which restore techniques are required. Ransomware attacks can destroy critical databases which, if not gracefully closed, may need to be reconstructed from scratch. This can include DNS and AD databases. Exchange and SQL Server depend on AD, and many financial and other mission-critical applications depend on Microsoft SQL Server. Often some detective work may be needed to locate undamaged data. For example, undamaged Outlook Email Offline Folder Files may exist on staff desktop computers and notebooks that were off line during the ransomware assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to protect against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by any user including administrators or root users.
- Implementing advanced AV/ransomware defense: Progent's ProSight ASM incorporates SentinelOne's machine learning technology to give small and mid-sized companies the benefits of the identical AV technology implemented by some of the world's largest enterprises such as Netflix, Citi, and Salesforce. By delivering in-line malware filtering, classification, containment, repair and analysis in one integrated platform, Progent's ASM reduces TCO, streamlines administration, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiating a settlement with the hacker Progent has experience negotiating settlements with threat actors. This calls for working closely with the ransomware victim and the insurance carrier, if there is one. Services include establishing the kind of ransomware involved in the attack; identifying and establishing communications the hacker persona; verifying decryption capabilities; deciding on a settlement with the victim and the cyber insurance carrier; negotiating a settlement amount and timeline with the hacker; confirming compliance with anti-money laundering sanctions; carrying out the crypto-currency transfer to the hacker; receiving, learning, and using the decryption utility; debugging decryption problems; building a pristine environment; remapping and connecting datastores to reflect exactly their pre-attack state; and restoring computers and software services.
- Forensic analysis: This activity is aimed at learning the ransomware assault's storyline throughout the network from beginning to end. This audit trail of how a ransomware assault travelled within the network assists your IT staff to assess the damage and highlights gaps in rules or work habits that should be corrected to avoid future breaches. Forensics involves the examination of all logs, registry, Group Policy Object, AD, DNS, routers, firewalls, schedulers, and core Windows systems to look for anomalies. Forensics is usually given a top priority by the insurance carrier. Because forensics can take time, it is vital that other important recovery processes such as operational resumption are executed in parallel. Progent maintains an extensive team of IT and data security experts with the skills required to carry out the work of containment, business continuity, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has provided online and onsite network services throughout the United States for over 20 years and has earned Microsoft's Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes consultants who have earned advanced certifications in core technologies including Cisco infrastructure, VMware, and major distributions of Linux. Progent's cybersecurity consultants have earned internationally recognized certifications including CISA, CISSP-ISSAP, GIAC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial management and Enterprise Resource Planning software. This scope of expertise allows Progent to salvage and integrate the surviving parts of your network following a ransomware intrusion and reconstruct them quickly into a viable system. Progent has worked with top insurance carriers like Chubb to assist organizations clean up after ransomware attacks.
Contact Progent for Ransomware Recovery Consulting in Appleton
For ransomware cleanup consulting in the Appleton metro area, call Progent at 800-462-8800 or go to Contact Progent.