Expert Remote Support for Ann Arbor, Michigan Networks from World-class Engineers
Small businesses have traditionally been ignored by major network support organizations. Some small companies allow themselves to become dangerously dependent on individual engineers or small consulting organizations who don't have the size or extensive skill sets to react quickly or effectively to technical crises. Still other small businesses resort to mass-market service firms staffed with technicians taught to provide by-the-numbers solutions to ordinary problems but who are missing the experience and versatility to deal with the variety of configurations and lack of standardization typical of small company information networks.

Progent's proven methodology for providing low-cost and effective network service to small businesses has made Progent among the premier Microsoft-certified IT consulting firms in the country. Progent has provided remote support to companies in every state in the country (refer to Progent's customer testimonials).

For mid-size and large companies, Progent can provide co-sourcing support to add to the subject matter expertise of your internal network support team. Co-sourcing can save money and minimize technical risks for major IT initiatives like application development, business continuity planning and testing, network security audits, office consolidations, or technology migrations.

Progent can in addition offer the services of accredited experts to help your company to plan and execute your cloud computing strategy.

Primary Products and Technologies Supported by Progent for Ann Arbor, Michigan Businesses
As a Microsoft-certified Partner consulting firm that maintains a large team of Cisco Certified CCIE network infrastructure experts and Apple Computer certified engineers, Progent offers emergency troubleshooting and affordable remote consulting to Ann Arbor, MI businesses for a wide array of computer technologies including:

Service Delivery Options Available for Ann Arbor, Michigan Businesses
Progent has a variety of alternatives for providing small companies with affordable IT services for technical support, system architecture, and IT management outsourcing. Progent's model for providing computer support services is built on the Help Desk operational structure common to larger IT groups. Progent's Help Desk Call Center Service Mechanism ensures fast response, comprehensive activity records, dependable follow-up, and strict expense monitoring for an array of network support delivery alternatives that include online repairs, in-person help, and top-tier consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) provides emergency and routine online support for Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's certified support professionals can help clients to analyze and fix hardware and software problems without the cost or delay of on-premises support visits. The experience of Progent's network engineers makes it possible to handle most network issues rapidly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-accessible signup process for first-time customers to address urgent situations and Progent charges by the minute with zero startup charges or time minimums, so you are invoiced only for the assistance you get. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security professionals. Learn more details concerning Progent's online computer troubleshooting services.

  • Onsite Service
    Progent offers on-site technical support for registered clients in larger cities in the United States. Progent's on-site service technicians can operate in conjunction with Progent's online service experts to deliver small and midsize companies the best of both worlds: in-person support professionals when you require them as well as the on-line help of Progent's seasoned team of IT consultants, security specialists, and business application programmers. The wait time for on-site service visits is typically under 24 hours. There is no start-up or retainer fee for becoming a Progent customer for on-premises support. Learn more concerning how and why to register for Progent's in-person computer support.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve complex problems. for more information, see Online Help Desk Services.

  • Help Desk Co-management Services
    Progent's Co-managed Help Desk services allow your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's roster of certified technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the top professional services automation platform for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting. For more information, see Progent's Co-managed Help Desk services.

  • IT Consulting Expertise
    Progent provides small companies budget-friendly access to enterprise-class consultants who can deliver assistance with vital technologies including Microsoft Windows Server 2022 solution design and migration services, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero pentest products, network security engineering, fault tolerant network consulting, server virtualization strategies, plus configuration, customization and training for business programs such as financials, operations, reporting, sales automation, and office productivity suites. Progent can help with short-term projects including site moves and massive software migrations, longer term initiatives like customizing a legacy ERP system to a modern Microsoft Dynamics 365 package, database application development and administration support, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and network management, or urgent response like disaster recovery and virus removal.

  • Infrastructure Consulting Expertise for Teleworkers
    Progent can assist small and mid-size companies to plan, deploy and troubleshoot the network infrastructure to support teleworkers. Areas of infrastructure for which Progent's experts can provide guidance include secure and efficient VPN connectivity, Virtual Desktop Infrastructure (VDI) software, router integration, Wi-Fi network planning and implementation, and reliable Internet access. To find out about Progent's network infrastructure support services for remote workers, visit infrastructure expertise for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for the entirety of a small company's servers in a setting that not only provides the top degree of fault-tolerance and extensibility but that is also simple for customers to transfer to another support firm or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting service is founded on mature virtualization technologies that permit companies with multi-vendor networks to benefit significantly on the expense of capital equipment, system support, and IT administration while achieving world-class dependability and an unprecedented degree of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally administered solution, can support the mixed- platform and loosely standardized environments common with smaller companies, and retains control of the software in the client's hands so that migrating to a new virtual host is fast, safe, and affordable. This avoids ending up a captive to a single hosting service while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide advanced remote support to help companies of all sizes connect their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your IT team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine on-premises IT assets along with public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of cloud migration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight family of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior-based machine learning technology to defend endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the complete threat lifecycle including filtering, identification, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you prove compliance with government and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security vendors to provide web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your core network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your organization's preparedness to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup environment that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for Ann Arbor, Michigan Small Businesses
Progent's size, depth of information technology skill, and familiarity with enterprise IT consulting allow small businesses to sidestep the problems associated with excessive reliance on thinly staffed service firms or freelance consultants.

Working with Progent allows your small business to:

  • Avoid Excessive Reliance on Individual Consultants
    For network support, small companies often depend heavily on individual engineers. Although individual support engineers carry lower overhead than larger IT service firms and can afford to charge apparently lower fees, they are often too overworked to react rapidly to urgent network problems. If an independent consultant is busy with another customer, sick, on vacation, or in training, the absence of backup staff may force your business to wait for help in case of an emergency. The more your company grows, system unavailability or difficulties with line-of-business programs get more expensive. The dollars you believed you were saving on a freelancer can evaporate fast due to lost output. In addition, when freelance consultants encounter new problems, the unavailability of a big engineering group to count on for assistance requires them to learn on the job while your company ends up footing the costs for their continuing education.

  • Gain Access to Experts in Sophisticated Information Technology Issues
    Many small service firms or independent engineers focused on small company network support may excel at providing connect-the-dots fixes but lack the seasoning to deal efficiently with complicated IT configurations that have a variety of operating systems, many locations, VoIP systems, remote workforces, interconnected accounting and analytical applications, data-driven web sites, and custom business applications. Progent's experience with worldwide enterprises and Progent's extensive group of experts can be valuable to your business because big-company environments are inherently complicated, integration issues require in-depth understanding of in many technical areas, and reaching an acceptable level of stability, reliability, and protection calls for industry-tested processes.

  • Build a Firm Foundation for Growth
    Small companies often begin with an IT system implemented on a shoestring budget. Lacking a carefully designed basis, a sequence of band-aid repairs commonly get tossed onto of a tenuous structure. As a company grows, stability and scalability problems can hinder the success of the business. Such networks require thorough assessment, smart business analysis, and in-depth experience to upgrade to a network environment that will provide the solid foundation to meet current business requirements and support downstream expansion.

  • Work with Solution Providers, Not Product Resellers
    Small businesses require guidance and education to work through an increasingly complicated array of technology options offered for accelerating growth and enhancing efficiency. Businesses do not need an IT engineer or support firm that attempts to promote a product. Progent eliminates conflicts of interest by not reselling hardware and software. Progent sells consulting and services only. This allows Progent to match technical services with the genuine needs of clients. Mixing network support and product reselling can lead to a conflict where the proposed solution is built around a predetermined vendor rather than being based on the true requirements of a customer.

How to Contact Progent
In case your Ann Arbor, Michigan business wants to contact Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Immediate Remote Network Help
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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