Enlarging your remote workforce may have a significant impact on network infrastructure, security, and company processes. Progent has two decades of experience helping SMBs to plan, deploy, administer, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Anchorage organization to select the appropriate tools and adhere to leading practices in building and operating a secure virtual ecosystem for telecommuters that facilitates teamwork and returns maximum business value. Progent offers support services ranging from on demand guidance for getting you past challenging IT bottlenecks to full project management or co-management to help you carry out mission-critical tasks.

Progent can assist Anchorage, Alaska organizations to with any aspect of creating a high-performing remote work ecosystem by delivering network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk outsourcing, security and compliance, data protection solutions, and centralized management.

Help Desk Call Center Services for Telecommuters
A sudden, organization-wide transition to a from-home business model, which could be driven by an epidemic or as an element of a disaster recovery plan, can overwhelm even a well-staffed in-house Help Desk. Progent's Help Desk services allow organizations of any size to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center services.

  • Progent's Standard Support Desk support services leverage Progent's extensive network of remote IT support experts along with world-class trouble ticketing and tracking software to offer an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 PC technical support from initial help requests to ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables at-home employees to check or update the status of their current trouble tickets, add details, and append screenshots or relevant files. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 technical support charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to deal with advanced problems. To find out more, see Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Call Center Augmentation Service allows your business to expand your current Call Center team by sharing delivery of Call Desk services seamlessly between your in-house support staff and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's shared Call Center service is based on a co-sourcing support solution based on the leading professional services automation (PSA) platform for managing service requests and trouble tickets, assigning ownership, monitoring progress, and producing management reports. For details about how Progent's Call Desk Augmentation Services can enable your business to provide world-class technical support to your teleworkers, refer to Progent's Call Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining an efficient work-from-home solution for your Anchorage, Alaska company, phone 1-800-993-9400 or go to Contact Progent.