Besides providing rapid contact with high-level IT consultants and subject matter experts to assist Anchorage, Alaska companies with discrete technical problems or longer-term projects, Progent can provide temporary staffing to deal with more broadly defined assistance such as PC help, network administration, and Call Center response. Temporary staffing can help organizations to deal with planned or unplanned increases in the need for network services, which may result from situations such as company mergers, site relocation, platform migration, business process changes like telecommuting, disaster response, busy seasons, or regulatory changes. Temporary IT staff augmentation can also fill voids caused by the loss of in-house staff members because of vacations, illness, termination, or other reasons.

Advantages of Progent's Short-Term Staffing Services
Progent's short-term staffing services give businesses the ability to respond to surges in demand for network services without being saddled with the expense and hassle that come with identifying and hiring professional IT personnel and without the risk of adding to your full-time head count.

Important features of Progent's short-term staffing services include:

  • Rapid availability of proven IT pros
  • Simple engagement, cessation, and resumption of services
  • Transparent extension of your in-house IT team
  • Full reporting of all services performed
  • Available escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved promptly
  • Strong working relationship with a top-level, full-service source for IT expertise
Progent's Co-managed Help Desk Call Center Service
Progent's co-managed Call Center service is a proven flexible staff augmentation alternative that enables IT organizations to share the responsibilities of Call Center support transparently between their full-time network staff and Progent's extensive pool of technical support experts. Acting as a seamless extension of your in-house Help Desk, Progent's shared Call Center program is a collaborative support alternative based on by the industry's leading group professional services (PSA) tool for managing, service requests, ticketing, assigning ownership, tracking responses, and generating management reports.

Why Choose Progent?
Progent has 20 years of background providing online and onsite network services for organizations across the U.S. Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance experts hold advanced certifications including CISSP, CISA, and CRISC. Find out more about Progent's certifications.

Progent's Practice Areas for Anchorage, Alaska Companies
Progent's seasoned roster of certified engineers can provide Anchorage, Alaska businesses a broad range of online consulting and troubleshooting services. Areas of expertise offered under Progent's reseller program for IT service organizations include:

Contact Progent for Temporary Staff Augmentation for Anchorage, Alaska Organizations
To find out more about Progent's short-term supplemental staffing services for Anchorage, Alaska companies, call 800-993-9400 or visit Contact Progent.