Anchorage Consulting Experts for Network Service Firms

Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Organizations in Anchorage
Progent's consulting services for IT service organizations in Anchorage Alaska enables your company to provide your clients Progent's consulting and Help Desk Call Center support under your brand as a transparent supplement to your in-house network services team. These services can put you on the fast track to grow your revenue, fill out your service offerings, create happy customers, and increase your bottom line.

Progent's nationwide team of network experts, PC integration and troubleshooting technicians, IT administrators, and data security professionals have worked as transparent adjuncts to the support groups of some of the world's biggest IT service businesses. Progent's range of technical knowledge enables you to add to the capabilities of your IT service practice, and Progent's transparency lets you strengthen and protect your company's brand.

Progent is an IT consulting company with two decades of background providing online consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco CCIE network infrastructure experts of any independent computer services firm in the world. Progent has delivered online IT support and advanced consulting to customers in every state in the U.S. (Refer to testimonials from Progent's customers.)

Reselling Progent's Services With Your Branding
Progent's reseller program for IT service firms offers seamless resale to your clients of world-class IT services. Progent invoices you directly and performs under your instructions to deliver your clients consulting and support services under your brand. In addition, Progent has a low-cost Extended Hours Support Program for clients who require 24x7 support.

Help Desk Call Center and Ticketing for IT Service Firms
Ticketing is fundamental to an efficient service desk. But enterprise-grade ticketing systems are not only costly to license and staff, but difficult to configure and manage. Small or niche IT support organizations do not have the necessary budget or personnel. Progent's Help Desk and ticketing program offers IT service firms an economical way to retain their company branding while delivering their customers world-class desktop support backed by a best-of-breed ticketing platform and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing solution for IT support organizations leverages Progent's investments in highly scalable ticketing technology, an online desktop support team, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your existing ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing solution enable your IT service firm to expand your support volume, the diversity of technical issues your company can take on, the number of geographies you can serve, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT support organizations include:

• Progent's online desktop service team delivers Level 1 end user help with 1-hour service level agreement (SLA) to begin work during normal business hours.
• Standard support hours are from 5am to 7pm PST, five days a week.
• Extended support is offered at extra cost.
• Optional onsite support in larger metros is offered throughout the US at extra cost.
• You have full control of your customers and invoicing.
• Your clients enter incident reports through your custom branded Internet portal, a toll-free phone number, or by sending an email to your assigned email address.
• Every end user request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and modified online until they are closed.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting for IT service organizations allows you to become a sole point of contact for practically all IT guidance and troubleshooting your clients may require. You can grow your staff and strategic in-house competencies steadily without having to turn down opportunities due to a gap in expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Firms include:

• Transparent Service Delivery: Progent acts as a seamless extension of your internal support team, under your direction, and invoices your firm instead of your client.
• Granular Billing: Progent bills by the minute to minimize expenses.
• Detailed Service Documentation: Progent utilizes an enterprise-class service documentation platform to make sure all IT services performed are fully described. This allows support group to transfer account responsibilities to in-house personnel when you have sufficient people and appropriate skill sets.

• Safely Expand Your IT Support Business: You can quickly and affordably accept additional opportunities outside your main areas of expertise and open additional territories without the risks involved with increasing your full-time staff too quickly.
• Strengthen Your Name: You can improve your mind share as a full-spectrum network service firm by offering more solutions to more clients under your own company name.
• Add to Your Services Portfolio: Progent offers top-tier expertise in a broad range of technologies and can be a reliable reservoir of skills for growing your IT support business.
• Rapid Escalation: Thanks to a large roster of top-level IT experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
• Make Your Clients Satisfied: Happy clients stick. By joining with Progent, you can keep delivering solutions without ever requiring clients to seek expertise from your competitors.
• Online Support Experts: For 20 years, Progent has delivered online IT support ranging from Call Center support to high-level consulting. Efficient remote service cuts costs and produces fast results.
• Advanced Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including CISSP-ISSAP, CISA, and CRISC. Find out more details about Progent's technology certifications.

Progent's Practice Areas for Anchorage, Alaska Organizations
Progent's seasoned roster of certified consultants can provide Anchorage, Alaska businesses a broad array of online technical guidance and troubleshooting services. Practice areas offered under Progent's reseller program for IT service organizations include:

Find Out More About Progent's Consulting Support for IT Service Organizations in Anchorage, Alaska
For additional details about Progent's consulting support for network service organizations in Anchorage, Alaska, call 1-800-993-9400 or refer to Contact Progent.