Anaheim Consulting Experts for Network Support Firms

Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Firms in Anaheim
Progent's consulting services for IT service firms in Anaheim California enables your company to provide your clients Progent's consulting and Help Desk Call Center support under your company's own branding as a seamless augmentation of your in-house network services team. These services can help you grow your revenue, expand your service catalog, satisfy your customers, and improve your bottom line.

Progent's team of network engineers, desktop support specialists, IT admins, and data security consultants have acted as seamless supplements to the support staffs of some of the country's biggest IT service firms. Progent's breadth and depth of expertise enables you to broaden the scope of your IT service business, and Progent's close integration with your support team lets you promote and protect your branding.

Progent is an IT consulting company with 20 years of experience delivering remote expertise to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network engineers of any private computer services firm in the world. Progent has delivered online technical support and consulting to customers in every state in the U.S. (See testimonials from Progent's clients.)

Using Progent's Services With Your Branding
Progent's reseller program for IT service providers features seamless resale to your clients of world-class services. Progent bills you exclusively and works under your instructions to deliver your customers support services under your branding. In addition, Progent has an affordable Extended Hours Support Program for customers who require access to 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing is the heart of an effective service desk. But full-featured ticketing platforms are not only expensive to acquire and staff, but also challenging to set up and manage. Small or niche IT support organizations seldom have the necessary budget or personnel. Progent's Service Desk and ticketing program offers IT support firms an economical way to retain their own branding while delivering their customers world-class desktop support built around an advanced ticketing platform and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Help Desk and ticketing solution for IT service companies takes advantage of Progent's sizable investments in advanced ticketing software, an online desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up communications with your current ticketing system. The standard and optional features offered with Progent's Call Center and ticketing solution allow your IT service firm to expand your physical and virtual support volume, the diversity of technologies your business can take on, the number of geographies you can serve, and your hours of availability.

Key features of Progent's Help Desk and ticketing program for IT service companies include:

• Progent's online desktop support group delivers Level 1 end user support with 1-hour service level agreement (SLA) to begin work during standard work hours.
• Standard service hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
• Extended hours support is offered at additional cost.
• Optional onsite support in larger metros is offered across the US at extra cost.
• You have full control of your clients and invoicing.
• Your clients submit service requests through your branded Internet portal, an 800 phone number, or by sending a request to your assigned email address.
• Every end user request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and updated remotely until resolution.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting for Network Service Providers
Progent's consulting expertise for network service providers allows you to act as a sole point of contact for virtually all IT expertise your customers may need. You can build your staff and core in-house competencies at your own pace without being forced to say no to opportunities owing to a lack of expertise or the absence of personnel.

Important features of Progent's Reseller Program for IT Service Firms include:

• Transparent Service Delivery: Progent works as a seamless extension of your internal support team, responding to your direction, and bills you instead of your client.
• Granular Billing: Progent charges by the minute to minimize costs.
• Extensive Service Reporting: Progent utilizes an advanced service documentation system to ensure that all services performed are fully described. This enables your IT support organization to transfer account responsibilities to in-house personnel when you have sufficient staff and relevant skill sets.

• Safely Grow Your Service Business: You can easily and safely take on additional opportunities outside your main areas of expertise and serve additional territories without the risks involved with expanding your full-time staff too quickly.
• Strengthen Your Brand: You can improve your positioning as a full-spectrum network support provider by offering more solutions to more customers using your own company name.
• Flesh Out Your Services Catalog: Progent can provide top-tier expertise in a broad range of IT disciplines and can be a dependable reservoir of skills for expanding your IT support operations.
• Fast Problem Escalation: Thanks to a sizable team of senior IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
• Keep Your Clients Satisfied: Happy clients keep coming back. By teaming with Progent, you can keep making your customers successful without ever forcing clients to look for expertise from your competitors.
• Online Technical Support Experts: For two decades, Progent has delivered online network support ranging from Call Center services to high-level consulting. Efficient remote support cuts costs while delivering fast solutions.
• Advanced Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants have earned top certifications including CISSP, CISA, and CRISC. Find out more about Progent's certifications.

Progent's Areas of Expertise for Anaheim, California Businesses
Progent's seasoned team of certified engineers can provide Anaheim, California companies a broad array of online consulting and troubleshooting services. Areas of expertise offered under Progent's consulting program for network service firms include:

Find Out More About Progent's Consulting Program for IT Service Providers in Anaheim, California
For additional information about Progent's consulting support for network service firms in Anaheim, California, call 1-800-993-9400 or visit Contact Progent.