Anaheim Telecommuters Configuration Consulting and Support

Enlarging your remote workforce may have a major impact on network infrastructure, security, and corporate workflows. Progent has two decades of experience assisting SMBs to plan, deploy, manage, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Anaheim organization to select the appropriate tools and follow best practices in creating and operating a safe virtual office solution for telecommuters that promotes teamwork and delivers top value. Progent offers services ranging from on demand guidance for helping you over occasional technical roadblocks to comprehensive project management to help you successfully complete business-critical tasks.

Progent can assist Anaheim, California companies to with any facet of creating a high-functioning remote work environment by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk augmentation, cybersecurity, backup/restore solutions, and streamlined management.

Network Infrastructure for Teleworkers
Integrating the network infrastructure required for a remote work environment can be especially complicated if you must manage a combination of personal hardware such as PCs and notebooks, Internet routers, and wireless appliances from an assortment of vendors and with a mix of OS software and firmware levels. Progent's experience delivering online support for both legacy as well as modern technologies in virtual office solutions enables you to make efficient use of your available network infrastructure and provides you with fast access to top-tire consultants for implement essential updates. Services available from Progent to assist you to create a high-functioning work-at-home ecosystem include:

• VPN connectivity allows you to establish a secure connection for authenticated remote employees to use IT resources located at your company data center or in the cloud. Progent can help you to configure and maintain VPN access between your teleworkers and your various network resources by providing online VPN integration support. For businesses using Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall experts can assist your remote workers to utilize Cisco's AnyConnect software to provide secure VPN connections for a broad selection of devices such as Microsoft Windows, macOS, iOS, Linux, and Android.
• Virtual Desktop Infrastructure (VDI) products enable an at-home worker to see and use a data center PC's desktop. This provides IT managers more control over the digital environment of telecommuters and offers them a consistent and more productive work experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
• Routers connect at-home computer networks to the Internet and support VPN tunnels, home wireless connectivity, and firewalls. Progent offers expert online consulting for configuring home routers from a variety of manufacturers. See router integration support from Cisco-certified consultants.
• Home Wi-Fi networks, often supporting an entire household and visitors, are frequently used by telecommuters to access their Internet router for work. This can create throughput and cybersecurity problems. Progent can assist businesses to resolve these issues by providing expertise like Aironet integration expertise, Cisco-certified Meraki wireless deployment expertise, and Ubiquiti WiFi access point setup help.
• Internet connectivity methods impact the performance and availability of connections between telecommuters and the company data center. Mission-critical applications may require redundant Internet access in case the normal connection fails. Progent offers expertise for selecting ISPs, picking sensible service bundles, and integrating high-availability Internet access. Refer to Internet access solutions.

VoIP Integration for Remote Workers
Extending the company PBX system to include remote users is vital to supporting an effective work-at-home solution. A broad range of cloud-centric VoIP products are used by SMBs to support remote users. Many larger organizations depend on Cisco's modern or older products for IP voice management. Progent can assist businesses of any size to plan or tune a remote IP voice environment that delivers the flexibility, transparency and security required for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to help organizations optimize their current Cisco VoIP systems to support an expanding at-home workforce.

• Cisco Unified Communications Manager (Cisco Unified CM) extends advanced IP telephony capabilities to devices like VoIP phones, media processing products, VoIP gateways, and mixed media apps used throughout the network. CUCM supports additional combined media services like unified messaging, voice/video conferencing, and team collaboration networks. For more information about Progent's CUCM support, visit CUCM consultants.
• Cisco CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM. Progent can assist you to maintain your current CallManager environment or migrate efficiently to Cisco's current IP telephony solutions. For details about Progent's expertise for CallManager and Cisco's other older IP voice platforms, refer to CallManager consulting services.
• Cisco IP Gateways provide connectivity with public telephony networks and with clients operating beyond the corporate perimeter like at-home workers. Progent can provide expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 products and for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
• Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to update your wide area network architecture to work with these VoIP solutions and deliver online deployment and troubleshooting expertise.

Video Conferencing for Remote Workers
A broad selection of video conferencing platforms from major vendors enable virtual meetings, video and voice conferencing, chat, and screen sharing for both local users and at-home workers. Many companies utilize multiple conferencing products to meet the needs of their various partners and customers. Progent's communications experts can help you to manage your existing conferencing ecosystem and enhance the engagement of your at-home workforce.

• Skype for Business is Microsoft's leading communications platform that enables presence, instant messaging, voice and video conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified specialists who can help your company to deploy and manage Skype for Business clients to accommodate your at-home workforce. For details about Progent's consulting services for Skype for Business, refer to Skype for Business integration services.
• FaceTime is Apple's group video calling platform for iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Later editions of FaceTime support as many as 32 simultaneous users for video sessions. For details about Progent's support expertise for FaceTime, visit Progent's FaceTime configuration expertise.
• Webex Meeting Center provides remote conferencing for most desktop or mobile devices. Offered through Cisco's Webex Cloud platform, Webex services include sharing discrete content or screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, session recording, plus revision and playback for future reference and training. For details about Progent's consulting services for Cisco Webex as well as for other video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
• Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conferencing, contacts, and information with capabilities that include voice/video conferencing, persistent chat, plus file sharing. To learn more about Progent's consulting expertise for Teams and for additional Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
• Other Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging expertise for these products and assist your business to tune your WAN architecture to host them.

Microsoft Integrated Collaboration Platforms for Telecommuters
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office and Microsoft 365 suites, offering a powerful ecosystem of productivity apps that deliver a cohesive user experience for sharing data and ideas throughout a corporate network and on a broad range of endpoint devices. Progent has provided remote consulting services for Microsoft SharePoint and Exchange Server since their initial releases and can assist businesses to tune these critical collaboration platforms to maximize the effectiveness of your remote workforce.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works with Microsoft 365 and integrates with third-party cloud services to provide real-time collaboration. Developed as a replacement for Skype for Business Online, Microsoft Teams can enable chat, video meetings with screen sharing, calling, cloud voicemail, group email, plus file and application sharing. Teams is closely integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (formerly called Azure Active Directory) for delivering its full range of capabilities. For details about Progent's support services for Microsoft Teams, visit solution design and deployment consulting for Microsoft Teams.

SharePoint uses web entities to promote collaboration and information sharing by offering policy-based delivery of content, workflow, and utilities for looking through company-wide business data. SharePoint enables you to create protected web portals that allows at-home workers to view and update consolidated corporate intelligence by means of Intranets (Wikis), Blogs, social networking web sites, and Web Parts. For information about Progent's SharePoint expertise, visit SharePoint integration and development expertise.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange expertise, go to planning and configuration expertise for Exchange Server.

OneDrive is Microsoft�s shared cloud-based file hosting and synchronization service, comparable to GoogleDrive. Remote workers can store files to the OneDrive service, and colleagues can share them securely through a web browser. Included with Office 365, OneDrive allows at-home workers to co-author files. Revisions created offline are uploaded when you go back online. For information about Progent's expertise for Microsoft OneDrive, visit Onedrive integration experts.

Public Cloud Integration Services for Remote Workers
Progent can provide advanced remote support for helping businesses to create, maintain and optimize cohesive network architectures that combine internal data centers, remote workers, branch offices, and cloud services. Progent can provide expertise for all modes of public cloud service delivery such as Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help teleworkers resolve issues with public cloud connectivity, authentication, and security.

Azure is a leading family of cloud services that allows you to utilize infrastructure, virtual servers, and key apps hosted on Microsoft's massive cloud. Microsoft Azure offers over one hundred cloud-based services such as the ability to host Windows and Linux-powered virtual machines, on-demand cloud storage, messaging, application development with Visual Studio, and backup/restore. Progent can help your organization to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, unify identity control with Azure Active Directory, and design backup and restore solutions with Azure Backup. Progent's cloud experts can also help you establish secure connections to Azure for at-home workers by setting up and debugging firewalls and VPN IPsec tunnels. To learn about Progent's support services for Microsoft Azure, see Azure consulting.

Microsoft 365, previously called Office 365, is Microsoft's growing family of client productivity applications and cloud-based services offered by subscription. Office apps and cloud services are marketed in a variety of plans designed for customers ranging from students and households to large corporations. Progent offers fast and easy remote contact with consultants familiar with Microsoft 365-compatible clients running Windows, Mac, iOS, and Google Android technology. Progent can help your business to evaluate the various subscription plans offered with Microsoft 365 and deploy 365 apps for your teleworkers in a way that delivers maximum business value. To find out about Progent's support services for Microsoft 365, visit Microsoft 365 consulting expertise.

Exchange Online is among the most popular cloud-based applications in the Microsoft 365 product suite. Exchange Online offers the benefits of lower costs for physical infrastructure, simplified management, on-demand scaling, high reliability, and other benefits inherent with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to run seamlessly with local deployments of Exchange, allowing you to build hybrid cloud/onsite networks. Progent's certified Exchange consultants can provide occasional help to guide you through challenging IT bottlenecks and also offer comprehensive project management outsourcing to make sure your remote workers have convenient and safe access to your Microsoft 365 Exchange Online environment. For information Progent's consulting services for Microsoft 365 Exchange Online, refer to Microsoft 365 Exchange Online configuration and support consulting.

Amazon Web Services (AWS) is a pioneer in the public cloud market and is the industry's top provider of cloud services. Progent offers fast and economical online contact with cloud integration consultants who can assist your organization to plan, implement, manage, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud services with local data centers and with other public clouds like Azure. Progent also offers access to Cisco-certified CCIE networking experts to help your company to create a high-uptime network model to make sure your employees have a productive computing environment whether they are working from your main office, a remote branch, at home, or on the move. For details about Progent's consulting expertise for Amazon AWS, see Amazon AWS consulting services.

Google Cloud is a leading set of cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help your business to expand your current IT assets with the Google Cloud, and Progent's DBA consultants can show you how to make your critical apps cloud ready so your at-home workers can benefit fully from Google Cloud services. Progent's consultants can help your organization to deploy VMs on GCP Compute Engine, plan a cost-effective storage solution with GCP Storage, and simplify identity management for teleworkers with Google Cloud Identity services. Progent's experts can also assist you to use GCP's management tools to administer and track your Google Cloud environment. For details, refer to Google Cloud Platform (GCP) integration expertise.

Help Desk Call Center Support for Telecommuters
A fast, organization-wide transition to a telecommuter workforce, which could be the result of a pandemic or as part of a disaster recovery preparedness plan, can overwhelm even a high-performing in-house Support Desk. Progent's Call Center services allow businesses to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) team.

• Progent's Standard Call Center support services leverage Progent's nationwide team of online technical support specialists combined with enterprise-class trouble ticketing and follow-up technology to offer an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to monitor or edit the status of their current trouble tickets, add details, and upload screenshots or relevant files. Technical support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical support rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 support specialists to deal with advanced problems. For more information, see Progent's Standard Helpdesk Services outsourcing for small companies.
• Progent's Help Desk Call Center Supplemental Service enables you to expand your current Help Desk organization by splitting delivery of Call Center support seamlessly between your regular support personnel and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's shared Support Desk service is based on a co-sourcing support solution based on the number one PSA platform for handling help requests and ticketing, establishing ownership, monitoring progress, and generating reports. To find out how Progent's Call Center Supplementation Services can enable your business to deliver best-in-class IT support to your telecommuters, go to Progent's Help Desk Call Center augmentation Services.

Security for Telecommuters
Work-from-Home (WFH) staff members commonly use their own computers and usually operate in an unsecured physical area. This situation multiplies their vulnerability to malware threats and calls for judicious deployment of firewalls, anti-malware tools, MFA-based identity verification, remote monitoring, thorough user training, and the development of policies built on leading practices. Progent's seasoned group of cybersecurity support experts can help you to design, configure and manage a compliant cybersecurity solution that protects vital IT resources in networks that incorporate telecommuters.

Firewalls enable you to build a network environment that can be securely utilized by local users as well as by an at-home workforce, mobile employees, suppliers, customers, and the public. Modern firewall appliances permit you to assign and control different access rights to different classes of users and to scale your IT network and modify your cybersecurity posture as your company evolves and as cyber threats become more complex. Progent supports both current and older security devices from all major manufacturers including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For more information about Progent's firewall integration expertise, go to firewall integration and support expertise.

Online Endpoint Monitoring makes it easy to track the disparate computers used by telecommuters and either block or spot and mitigate modern threats such as ransomware. With Progent's ProSight Active Security Monitoring services, a small-footprint agent is put on each secured endpoint device, watching all activity and utilizing advanced behavioral threat analysis from SentinelOne to identify zero-day threats before they can spread. When a cyberattack is discovered, ProSight Active Security Monitoring immediately isolates the targeted endpoint from the network to quarantine the threat. Because the ProSight ASM software agent is self-contained, endpoint devices stay secure even when they are offline. Progent is a SentinelOne Partner, reseller, and integrator. To learn more about ProSight ASM, refer to remote endpoint security monitoring for telecommuters.

Progent's Duo MFA Services incorporate Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo enables single-tap identity confirmation with iOS, Android, and other out-of-band devices. With Duo 2FA, when you log into a protected application and enter your password you are asked to confirm your identity via a device that only you possess and that uses a separate network channel. A broad range of devices can be utilized for this second means of ID validation such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You may register multiple verification devices. To find out more about Duo identity validation services, refer to Cisco Duo MFA two-factor authentication services for telecommuters.

Security Audits can evaluate the exposure of your network to all types of external and internal security threats for an environment that incorporates at-home workers. Progent can deploy remote, automated security inventory software for quickly and economically uncovering a wide variety of security holes that can be surfaced via the Internet. Progent's security audit experts, which can be provided by data security experts with advanced credentials such as CISM, ISSAP, and GIAC, can help you to audit your procedures and governance policies and assess your WAN architecture to enable you to design the highest level of security for your remote workers.

Horizon3.ai's NodeZero Penetration Testing Platform is a cutting-edge penetration test (pentest) product family that supports automated threat assessment of your work-from-home connectivity solution as well as your internal and perimeter networks to help you uncover, rank, fix, and verify cybersecurity vulnerabilities before threat actors can exploit them. Progent's pentest experts can help you to use NodeZero to perform thorough penetration tests of your perimeter and your internal IT infrastructure in order to determine your current security posture. Progent's NodeZero experts can also help you to harden your network security and can help you to design and deploy a unified cybersecurity ecosystem that streamlines management and provides maximum protection for on-prem, cloud-based, at-home, and perimeter IT assets. To find out additional details about Progent's vulnerability assessment services based on on NodeZero's penetration test products, visit Consulting Services for NodeZero's PEN Test Platform.

Download White Paper: Protecting a Work-From-Home (WFH) Environment
To view or download a white paper about key areas to concentrate on for securing a network that includes telecommuters, click:
Securing a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Remote Workers
The field of Data Protection covers backing up and recovering vital data in order to prevent data loss and reduce recovery time and effort in the event of storage problems resulting from hardware breakdowns, software glitches, human mistakes, malware, or other causes. Reliable data protection strategies can be especially challenging to design and maintain in hybrid environments that combine in-house data centers, cloud resources, and an at-home workforce.

• Backup/Recovery solutions for telecommuters must address diverse types of personally owned endpoints. Progent offers quick remote access to consultants knowledgeable about a broad range of platforms for protection Microsoft Windows, Apple and Linux/UNIX servers and desktops as well as laptops, iPads and handhelds. Popular backup/recovery solutions supported by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up resources distributed throughout a hybrid network, Progent offers ProSight Data Protection Services, a managed backup/recovery subscription service that uses cloud storage and includes granular recovery and centralized management capabilities.
• Disaster Recovery/Business Continuity plans often envision scenarios that require a rapid changeover to a work-at-home environment. Progent's senior disaster recovery preparedness experts and business continuity specialists can help you to create, document and validate a DR/BC plan that includes the logistics of switching to telecommuting.

Unified Management for Telecommuters
Microsoft has rebranded and rebundled its endpoint management platforms under the name Microsoft Endpoint Manager, which includes Intune for cloud management of remote devices and Configuration Manager for managing local endpoints. Endpoint Manager offers a centralized environment for safeguarding critical information by controlling on-premises, mobile, and at-home endpoint devices.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud service for managing and protecting remote devices and applications. Managed endpoint computers can be personally owned or business owned. Network administrators managing the enrolled endpoint computers of at-home workers can utilize Intune to deploy and authenticate apps on managed devices, push updates and certificates, set up policies for permission to access information and networks, manage passwords, establish VPN connections, control how teleworkers share data, set up threat protection, ensure compliance, and delete corporate data from missing, stolen or decommissioned endpoint devices. Intune works with iOS/iPadOS, Android, Windows, and macOS devices. For information about Intune and to find out how Progent can assist you to use this platform to manage the devices of your at-home workforce, refer to Intune telecommuter endpoint management expertise.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management product that allows network managers to keep off-premises endpoint devices up to date and secure. Workspace ONE incorporates VMware AirWatch for centralized endpoint administration plus VMware's Horizon virtual software delivery platform for access control, application management, and setup management of endpoints. Workspace ONE runs with endpoints powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site deployment via a perpetual license. Key features of VMware Workspace ONE include fast remote provisioning of out-of-the-box notebooks, immediate onboarding of new employees, policy setting and enforcement for all categories of endpoints, unifies management reporting and performance analytics, an email encryption gateway, and seamless integration with Microsoft applications and cloud products. For details about Progent's support services for VMware Workspace ONE, visit VMware Workspace ONE mobile device management expertise.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing an efficient work-from-home solution for your Anaheim, California company, phone 1-800-993-9400 or go to Contact Progent.