Amarillo, Texas Microsoft and Cisco Premier Consultants

Support Delivery Alternatives for Amarillo, Texas Companies
Progent offers a selection of options for providing small and midsize companies and local governments with cost-effective computer services for technical support, consulting, and network management outsourcing. Progent's model for delivering IT support is based on the Call Center operational structure common to big IT support groups. Progent's Help Desk Service Mechanism promotes rapid support, thorough activity records, reliable follow-through, and tight expense control for an array of IT support delivery modes that include online troubleshooting, in-person support, and top-level consulting.

• Online Support
  Progent's Technical Response Center (TRC) provides emergency and routine online assistance for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service experts can assist customers to analyze and repair hardware and software problems without the expense or time loss of in-person service visits. The background of Progent's network consultants makes it possible to handle most IT problems rapidly. For complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible signup process for first-time customers to accommodate urgent network problems and Progent charges per minute with zero startup charges or minimums, so you are invoiced only for the assistance you receive. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Learn more information about Progent's remote computer support expertise.

• On-site Support
  Progent provides on-site computer assistance for registered customers in larger cities in the United States. Progent's onsite support technicians can operate in conjunction with Progent's remote service engineers to deliver small companies the ideal combination: on-premises service professionals when you need them plus the remote expertise of Progent's seasoned staff of network consultants, security specialists, and business application programmers. The wait time for on-site service visits is typically less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite support. Find out more about why to sign up for Progent's in-person computer service.

• Help Desk Call Center
  Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues. For details, refer to Help Desk Services for Small Businesses.

• Help Desk Co-management Services
  Progent's shared Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution built around the leading professional services automation platform for handling service requests, ticketing, ownership, status tracking, and reporting. To learn more, visit Progent's Help Desk Co-management services.

• IT Consulting Expertise
  Progent provides small companies budget-friendly availability of world-class IT professionals who can deliver help with vital products and technologies including Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero threat assessment products, network protection consulting, fault tolerant it system engineering, server virtualization strategies, plus integration, customization and support for small business software including accounting, operations, reporting, CRM, and productivity software. Progent can help with short-term projects including site relocations and massive system migrations, longer term projects like upgrading an older ERP system to a current MS Dynamics 365 solution, database application programming and DBA support, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and network management, or emergency response like disaster recovery and virus removal.

• Infrastructure Consulting Services for Telecommuters
  Progent can assist small and medium-size companies to plan, set up and troubleshoot the infrastructure needed to support a remote workforce. Aspects of infrastructure where Progent's experts offer assistance include secure and efficient VPN connections, Virtual Desktop Infrastructure (VDI) software, router setup, Wi-Fi LAN design and deployment, and robust Internet access. To learn about Progent's infrastructure consulting expertise for a remote workforce, refer to network infrastructure consulting services for telecommuters.

• Private Cloud Hosting
  Progent's Private Cloud hosting service offers complete hosting for all of a small or midsize company's servers in an environment that not only provides the top degree of fault-tolerance and expandability but that is in addition easy for clients to migrate to a different support provider or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting service is founded on mature virtualization technologies that permit companies with mixed environments to benefit dramatically on the costs of hardware, infrastructure support, and network management while getting world-class dependability and an unparalleled degree of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally administered solution, can support the mixed- OS and loosely standardized networks typical of smaller businesses, and keeps ownership of the licenses in the customer's possession so that moving to a different virtualized system is fast, reliable, and affordable. This avoids ending up a prisoner of a specific hosting service while still providing all the economies related to ASP and SaaS hosting alternatives.

• Hybrid Cloud Planning and Integration Support
  Progent offers advanced online support services to help businesses of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that utilize physical IT assets along with public clouds. To help you to integrate cloud services with networks, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.

• ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's next generation behavior analysis tools to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and offers a single platform to automate the complete threat lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
  ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also help you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

• ProSight Data Protection Services: Managed Backup
  ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and enables fast restoration of vital data, applications and virtual machines that have become lost or damaged due to component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

• ProSight WAN Watch: Infrastructure Management
  Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, enhance and debug their connectivity hardware like routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security companies to deliver web-based control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's preparedness to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup environment that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity programs used by most small and mid-size businesses. As a Cisco-certified partner, Progent also offers help for an increasingly complex array of network technologies such as firewalls, routers and switches, VoIP solutions, and wireless networking. In addition, Progent's CISSP-Certified security consultants, CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-authorized information assurance experts offer a company-wide view of network protection and can assist with complex security projects like SIEM solutions to help companies comply with industry guidelines and statutory requirements for IT data security and incident reporting.

The scope and depth of Progent's consulting team bring a unique array of benefits to customers wishing to maximize the productivity of their information network within a realistic budget. These advantages include:

• Best Industry Methodology
  Progent's staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry background, at the forefront of network support, performing a wide range of IT projects for a large mix of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting team. This ensures that you get not only expert IT capability, but also a support engineer with proven approaches for repairing real-world network problems quickly. Find out additional information concerning Progent's best practices for network consulting.

• Efficient Pricing
  Progent's pricing policy is to bill for remote service and on-premises help by the minute. Consequently, you pay exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or emergency service, and Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no sign-up charge and requires no retainer for services delivered during normal business hours. Many support firms demand large minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity eliminates major bills for fast solutions. An additional benefit of by-the-minute billing is that clients won't be tempted to allow less critical issues to stay unaddressed until they become big problems. Read more details concerning Progent's value pricing for IT outsourcing.

• Comprehensive Documentation of Delivered Services
  Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or local support organizations who offer scant documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the support documentation given by each consultant to each customer. The discipline of documenting and organizing service activity allows more effective support and eliminates a variety of typical misfortunes such as when a support customer is virtually held hostage to a consultant who won't release the keys to the kingdom. Read more details about Progent's documentation of IT outsourcing services.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their scope, Progent is able to focus on offering high-value services where Progent faces few competitors. Small businesses who utilize freelance consultants or who maintain internal support staffs gain when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, secure, and productive. Find out additional information about Progent's knowledge transfer services.

Contact Progent
In case your Amarillo, Texas company needs to get in touch with Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Assistance
For fast online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).