Fast and Affordable Remote Support for Alpharetta Georgia Information Networks
Urgent Online Support for Alpharetta NetworksFor businesses located in Alpharetta Georgia, Progent provides online support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to handle challenging infrastructure issues, as well as the services of CISA and CISSP-certified cybersecurity experts to help with high-level security architecture and troubleshooting jobs.

Progent's online support experts offer excellent leverage because they have the real-world background and have access to the sophisticated tools needed to solve the majority of network problems rapidly. This lowers direct costs because solutions require fewer chargeable minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your company saves additionally with incidental expenses by minimizing or eliminating network outages and related costs resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused management. Progent's extensive online technical support know-how is particularly important in environments that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.

Progent's pricing policy for online help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you pay exclusively for the support that you actually get. Unlike many remote support organizations, Progent imposes no startup fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing avoid situations where quick fixes manage to turn into large invoices. Progent's skill at disposing of problems efficiently means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a set of optimized technologies and field-proven processes which allow the maximum degree of effectiveness for online technical support and repair for IT systems of any size. Progent's online support team can link to your computer system without compromising system security.

Progent's advanced technical support database system includes comprehensive documentation of all support that Progent's customers have received. Progent's authorized service personnel have the benefit of the specifics of all help rendered to each Progent client by every engineer. This archive of trouble tickets and repairs is structured as a quickly exploitable internal database that allows Progent's online technical engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and close relationships with key industry leaders including Cisco and Microsoft make available additional vast technical support databases and permit priority response from manufacturers' in-house engineering staff so Progent's remote service experts are able to come up with the best resolutions promptly.

Online services provided by Progent to clients in Alpharetta Georgia include:

Progent's ProSight Subscription-based Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, subscription-based services designed to enable small and medium-size businesses to utilize the same advanced technology used by some of the world's leading enterprises. The ProSight series of network management outsourcing services addresses all critical areas of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it possible for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) solutions to create advanced IT resilience. Progent takes care of the necessary monitoring and maintenance for you, so your network expands smoothly without holding you back. For an affordable and predictable monthly subscription, Progent's full-service IT group can be your complete technology safety net. Entry-level packages include remote monitoring and management (RMM), security, automatic monthly patching, and documentation. As your needs expand, you can add low-cost subscriptions to best-of-breed options such as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system operating efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent consultant so any potential issues can be addressed before they can impact productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for monitoring and managing your client-server infrastructure by offering an environment for performing common time-consuming jobs. These include health checking, update management, automated remediation, endpoint deployment, backup and recovery, anti-virus response, secure remote access, standard and custom scripts, resource inventory, endpoint profile reports, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it sends an alarm to your specified IT management staff and your assigned Progent technical consultant so that emerging issues can be taken care of before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of real-time and in-depth reporting tools designed to work with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-through or machines with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup technology companies to create ProSight Data Protection Services, a family of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS products manage and track your backup operations and enable non-disruptive backup and fast restoration of vital files, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss resulting from hardware breakdown, natural disasters, fire, malware like ransomware, user error, ill-intentioned employees, or software bugs. Managed services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight MFA with Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo enables single-tap identity verification with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you sign into a secured application and enter your password you are requested to verify who you are on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be utilized for this added means of ID validation such as a smartphone or watch, a hardware token, a landline telephone, etc. You may register multiple verification devices. For details about ProSight Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Co-managed IT Support Center Services
    Progent's Shared Service Desk offers a seamless supplement to your internal IT support team. Client interaction with the Service Desk, delivery of support services, problem escalation, trouble ticket creation and updates, performance metrics, and management of the service database are consistent regardless of whether issues are resolved by your corporate IT support staff, by Progent, or a mix of the two. Your business has complete versatility to expand or reduce your share of IT support work as needed. Progent takes care of startup deployment and onboarding of the professional services PSA software plus documentation, testing and training. For more information about ProSight Co-Managed Support, visit ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis technology to defend endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a unified platform to automate the entire malware attack progression including protection, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer businesses of all sizes a versatile and cost-effective alternative for evaluating, testing, scheduling, implementing, and tracking updates to your dynamic IT network. Besides maximizing the security and functionality of your IT network, Progent's software/firmware update management services allow your in-house IT team to concentrate on more strategic initiatives and tasks that deliver maximum business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's preparedness to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup system that meets your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT projects. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these important areas of information technology allows customers to execute critical initiatives within budget and on time. Progent's project-based remote consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center service options for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all aspects of online desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle the most issues.

    Progent's Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk services transparently between your IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Call Center team of seasoned information technology professionals provides your customers in Alpharetta Georgia rapid contact with an efficient support group with extensive background delivering telephone-based help and remote troubleshooting for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk recognition as a significant driver of business success, and Progent's goal is to solve rather than just annotate IT issues.

  • Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team provides phone-based advanced consulting expertise and education in special application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for familiar Microsoft applications such as CRM, Project, Microsoft 365 Word, and Office Excel. For more concerning Progent's consulting, customization, and education offerings, go to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants offer advanced online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of System Center2, expand or optimize your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver organizations in Alpharetta Georgia online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise. Progent can tune Operations Manager to accommodate your business so your IT maintenance is proactive rather than reactive. By spotting possible issues before they grow into downtime, automated monitoring can head off inconvenient and expensive information system breakdowns. Progent can also deploy system monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or systems that incorporate a variety of operating systems.
How Your Alpharetta Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent remote assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Alpharetta Georgia, Progent's online network support engineers are ready to deliver professional and cost-effective IT support the instant your business requires it. More than 20 years of offering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to fix network problems quickly while eliminating the cost and lost time associated with in-person service visits.

Even if your Alpharetta company works with a regular independent support technician or employs an in-house IT staff that can deal with common network problems, Progent's Microsoft and Cisco certified engineers can still provide an easy and seamless remote expansion of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to resolve unexpected system crises or especially complex integration projects.

Features of Progent's Online Network Support for Alpharetta Georgia
Progent's phone help, Internet-based troubleshooting, network security expertise, and network administration services give companies in Alpharetta Georgia the greatest leverage for your support investment. Whether you require one-time phone support and Internet-based troubleshooting or ongoing Help Desk services and system administration, Progent's experts can deliver your organization enterprise-level IT support while permitting you to avoid the cost and hassle of running a full-service internal IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT expertise, refined remote support software, and familiarity with corporate IT enable offices to escape the limitations associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional background, at the forefront of IT service, executing a wide variety of IT projects for an extensive mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting team. This means that you get not just world-class IT capability, but also a consultant with field-tested methods for applying computer knowledge to repair actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-site help per minute. As a result, you owe just for received support. Progent does not impose a higher rate for after-hours or priority support, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent applies no minimum charge and asks no retainer for support services delivered during normal business hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick repairs so you will not be tempted to permit simple problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many independent consultants or local service organizations who provide scant documentation or details of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service reports transmitted by each consultant to every customer. The discipline of detailing and archiving service records allows more efficient support and eliminates a variety of typical problems such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only support firms to offer 24x7 remote monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering possible issues before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive availability disruptions.
How Does Our Company Begin Getting Remote Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.

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