UNIX, Linux, Solaris, and Apple Mac OS X Support Services

For small and midsize companies located in Alpharetta Georgia, Progent provides support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (See Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE-certified engineers for complex infrastructure problems, plus the services of CISA and CISM-accredited security consultants to handle high-level security architecture and business continuity planning.

Progent's remote support services represent excellent value because they are equipped with the real-world background and the advanced technology to resolve most information system issues rapidly. Efficient support lowers immediate expenses because solutions take up a smaller number of chargeable minutes. Online support also avoids the expense of dispatching a consultant to your location. Your organization benefits even more with incidental expenses by reducing or eliminating system outages and related costs due to business disruption, disgruntled clients, idle workers, and distracted management.

Progent's billing policy for remote support is structured to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are charged exclusively for the services that you receive. Unlike typical online service firms, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute granularity and simple policy for pricing avoid situations where speedy. minor fixes somehow turn into large invoices. Progent's skill at solving technical issues quickly results in your business spending less cash.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has developed a collection of optimized technologies and field-tested processes which ensure the highest level of efficiency for remote consulting and repair for small and midsize business information networks. Progent provides protected VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN access enables the consultants of Progent's Technical Response Center to link to your computer system without compromising system security.

Progent's proprietary technical support reporting system includes thorough documentation of the support that Progent's customers have been provided. Progent's staff consultants have the benefit of the records of support rendered to each client by every engineer. This archive of trouble tickets and responses is stored as a conveniently exploitable internal knowledge base that allows Progent's remote support engineers to share their experiences company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and close relationships with key industry leaders including Cisco and Microsoft make available other vast support knowledge bases and allow quick access to vendors' internal product engineers so Progent's online service experts are able to determine the most efficient solutions quickly.

Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote support in Alpharetta Georgia or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Emergency Support.

Remote Network Support Services Provided by Progent
Progent's online support experts offer advanced credentials in an extensive set of technologies. This breadth of IT skills allows Progent's engineers to tackle almost any problem likely to occur in a small or midsize company network. Certifications held by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.

To help businesses with multi-operating system environments, Progent also provides the services of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based support available from Progent to clients in Alpharetta include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services address a wide spectrum of computer technology such as system architecture, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server economization and simplified management, and migration from legacy applications to current MS Windows or Linux environments. Progent's group-based methodology for solving network issues promotes fast escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers support costs.

  Progent's UNIX/Linux support engineers can provide urgent online help for diagnosing problems within UNIX/Linux systems based on leading derivatives of UNIX including:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • BSD
  • SCO UNIX
  • SGI/Irix
  Important Linux platforms for which Progent offers expertise include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco CCIE for High-level Network Troubleshooting
  The Cisco CCIE credential is the top recognition for network engineers, and indicates a consultant's technical knowledge at the master level. Cisco CCIEs know how to handle the most intractable issues occurring in network planning, deployment, management, security, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS Software network management tools and developing workarounds or locating software patches. CCIEs are an exceptional cost-effectiveness since their broad expertise allows them to fix even the most difficult problems rapidly. In many cases, less experienced consultants can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes. Few service providers make CCIEs accessible to assist small and medium sized businesses. Progent offers fast telephone contact with a Cisco CCIE so your company can get timely help for severe network infrastructure problems that are impacting worker efficiency but are not within the scope of your local computer maintenance resources. Progent's Cisco-qualified CCIE support experts can communicate with your environment by means of advanced remote troubleshooting technology to provide quick, secure, and affordable analysis and repair. Progent's CCIEs can provide consulting for all of Cisco's popular selection of infrastructure devices such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.

• Authorized Windows Experts
  Progent's Microsoft-expert online support professionals can provide computer system troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can assist you with a wide variety of platform support including Microsoft Windows Server 2022 solution design and migration support, Microsoft Windows Server 2019 consulting, Windows Server 2016 migration and cloud integration consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 upgrade (help, assistance, MS Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint 2016 migration and hybrid integration support, SharePoint 2019 design and deployment, Microsoft Teams consulting, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration and Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online training, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition can deliver a broad array of online PC desktop services such as Microsoft Windows 11 integration and designing and deploying Microsoft 365 cloud environments for Windows workstations.

• CISM and CISSP Certified System Security Engineers
  Progent's qualified CISM and CISSP security consultants can provide a range of security solutions that can bolster the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist your business to clean up quickly after a damaging breach. Security consulting services available from Progent include: thorough security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; fast cleanup after malicious attacks; integrating firewalls; establishing safe architectures for off-site and mobile access; guarding your email infrastructure from spam and directory harvest attacks; and offering round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced online consulting support to help companies of all sizes connect their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that combine local IT assets as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration services that include Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.

• Help Desk Services
  Progent's Call Center support alternatives for small businesses with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Call Center services are a convenient solution for smaller businesses who don't have the resources to assemble and manage an internal Help Desk Call Center but who require fast communication with an effective Help Desk Call Center with proficient telephone assistance as well as the technical depth to escalate complex trouble tickets to advanced consultants.

  Progent's shared Help Desk services allow your business to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution built around the top professional services automation platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

  Progent's Call Center consulting services can support you in creating an effective new Help Desk or enhancing your existing organization, evaluating or enhancing Call Center software to meet the special requirements of your business, or providing occasional online personnel to supplement your existing Help Desk Call Center resources to deal with high-demand situations such as software migrations, major upgrades, or installing brand new applications.

  Progent's Help Desk Call Center team of seasoned information technology consultants gives your customers in Alpharetta Georgia instant assistance from an effective network service resource with extensive background delivering phone consulting and online diagnostics for computer environments powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center recognition as a crucial enabler of company performance, and Progent's goal is to fix instead of just record technical problems.

• Applications Services: Education, Custom Development, and Integration
  Progent's Applications Consulting staff provides online advanced consulting expertise and education in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide expertise, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Word, and MS Excel. To learn more on Progent's expertise, custom programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.

  Progent's Mac consultants can promote the creative aspect of Apple Mac systems by offering remote consulting services and training in graphics, sound, and motion video. Progent's consultants offer assistance in a large selection of Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific procedures such as capturing or digitizing audio/video or configuring an audio/video production lab.

  Online Network and Server Monitoring Support
  Progent can provide businesses in Alpharetta Georgia remote network and server monitoring support centered around MS System Center Operations Manager network monitoring and reporting, adapted by Progent for your business so your IT maintenance is proactive rather than reactive. By exposing possible trouble spots before they cause crashes, proactive monitoring can minimize stressful and expensive service crises. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems based on multiple platforms.

Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.