Besides offering rapid access to high-level IT consultants and subject matter experts (SMEs) to assist Alpharetta, Georgia businesses to resolve specific IT problems or longer-term initiatives, Progent can provide short-term supplemental staffing to deal with more broadly defined assistance like desktop support, network management, and Call Center services. On-demand staffing makes it possible for businesses to deal with planned or unplanned surges in demand for IT services, which may be caused by situations like company mergers, data center moves, platform migration, business process changes like work-from-home, disaster recovery, seasonal variations, or new compliance requirements. Short-term staffing can also cover gaps left by the loss of in-house IT personnel due to vacations, health issues, termination, etc.

Benefits of Progent's Short-Term IT Staffing Program
Progent's temporary supplemental staffing services give organizations the versatility to react to surges in demand for IT personnel without dealing with the expense and hassle associated with identifying and recruiting appropriate technical help and without the risk of increasing your permanent head count.

Important aspects of Progent's temporary supplemental staffing services include:

  • Fast availability of proven network pros
  • Easy initiation, termination, and resumption of services
  • Transparent augmentation of your in-house IT team
  • Full documentation of services delivered
  • Available escalation from Tier 1 up to Tier 3 services so even the most challenging issues get resolved promptly
  • Close relationship with a world-class, full-spectrum source for network expertise
Progent's Shared Help Desk Call Center Service
Progent's shared Help Desk Call Center service is a specialized on-going staff augmentation alternative that allows IT organizations to divide the responsibilities of Call Center support transparently between their in-house IT personnel and Progent's nationwide pool of IT support experts. Acting as a seamless supplement of your full-time Call Center, Progent's co-managed Help Desk Call Center service is a joint service alternative powered by the industry's leading group professional services tool for streamlining, service calls, generating tickets, assigning ownership, monitoring responses, and generating management reports.

Why Choose Progent?
Progent has 20 years of background providing online and on-premises network services for businesses of all sizes throughout the U.S. Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISM, and GIAC. Find out more about Progent's technology certifications.

Progent's Practice Areas for Alpharetta, Georgia Businesses
Progent's seasoned roster of certified consultants offers Alpharetta, Georgia companies a wide range of online technical guidance and debugging services. Practice areas offered under Progent's consulting program for IT service organizations include:

Contact Progent for Short-Term Staffing Services for Alpharetta, Georgia Businesses
To find out more about Progent's temporary supplemental staffing services for Alpharetta, Georgia businesses, call 800-993-9400 or visit Contact Progent.