Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a network. Because of this, ransomware attacks are typically launched on weekends and at night, when IT staff are likely to take longer to recognize a penetration and are least able to mount a quick and coordinated response. The more lateral movement ransomware can manage within a target's network, the more time it takes to restore core IT services and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help you to complete the urgent first phase in mitigating a ransomware attack by containing the malware. Progent's online ransomware engineers can assist organizations in the Alpharetta metro area to locate and isolate infected servers and endpoints and guard undamaged resources from being penetrated.

If your system has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Alpharetta
Modern strains of ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and infiltrate any available system restores. Data synched to the cloud can also be impacted. For a vulnerable network, this can make system restoration almost impossible and basically sets the datacenter back to the beginning. So-called Threat Actors (TAs), the hackers behind a ransomware attack, insist on a ransom payment for the decryption tools required to unlock scrambled files. Ransomware assaults also try to steal (or "exfiltrate") files and hackers require an additional ransom for not posting this information on the dark web. Even if you can restore your network to a tolerable point in time, exfiltration can pose a big problem depending on the nature of the downloaded data.

The restoration work after a ransomware incursion has several crucial stages, most of which can proceed concurrently if the recovery team has a sufficient number of people with the required experience.

  • Containment: This time-critical initial step requires blocking the lateral progress of ransomware within your IT system. The longer a ransomware attack is permitted to go unrestricted, the longer and more costly the recovery process. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery experts. Containment activities include cutting off affected endpoint devices from the network to restrict the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves restoring the network to a minimal acceptable degree of functionality with the least downtime. This process is typically the top priority for the victims of the ransomware assault, who often see it as a life-or-death issue for their company. This activity also requires the widest array of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and smart phones, databases, office and line-of-business apps, network topology, and safe endpoint access management. Progent's ransomware recovery experts use state-of-the-art workgroup tools to organize the complicated restoration process. Progent understands the importance of working rapidly, continuously, and in concert with a client's managers and network support group to prioritize tasks and to put vital resources on line again as quickly as feasible.
  • Data restoration: The effort necessary to restore files damaged by a ransomware attack varies according to the condition of the network, how many files are encrypted, and which restore methods are required. Ransomware attacks can take down pivotal databases which, if not carefully shut down, may have to be rebuilt from the beginning. This can apply to DNS and Active Directory databases. Exchange and Microsoft SQL Server rely on Active Directory, and many financial and other mission-critical platforms are powered by Microsoft SQL Server. Often some detective work may be needed to locate undamaged data. For instance, non-encrypted Outlook Email Offline Folder Files may have survived on employees' PCs and laptops that were not connected during the attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to protect against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by any user including root users.
  • Setting up modern AV/ransomware defense: Progent's ProSight ASM utilizes SentinelOne's behavioral analysis technology to offer small and medium-sized businesses the advantages of the same anti-virus technology implemented by some of the world's largest enterprises including Netflix, Visa, and Salesforce. By providing in-line malware blocking, detection, mitigation, restoration and analysis in a single integrated platform, ProSight ASM reduces total cost of ownership, streamlines management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with hackers. This requires close co-operation with the victim and the cyber insurance provider, if any. Activities include determining the type of ransomware involved in the attack; identifying and making contact with the hacker; testing decryption tool; deciding on a settlement amount with the ransomware victim and the insurance carrier; establishing a settlement and timeline with the TA; confirming compliance with anti-money laundering (AML) regulations; carrying out the crypto-currency transfer to the TA; acquiring, reviewing, and operating the decryptor utility; debugging decryption problems; creating a pristine environment; mapping and reconnecting drives to reflect exactly their pre-encryption condition; and reprovisioning physical and virtual devices and services.
  • Forensic analysis: This activity involves learning the ransomware attack's storyline throughout the network from start to finish. This history of how a ransomware assault progressed within the network helps your IT staff to assess the damage and highlights weaknesses in security policies or processes that should be corrected to prevent future break-ins. Forensics involves the review of all logs, registry, GPO, AD, DNS servers, routers, firewalls, schedulers, and core Windows systems to look for anomalies. Forensic analysis is usually given a high priority by the insurance carrier. Because forensics can be time consuming, it is essential that other key recovery processes like operational continuity are pursued in parallel. Progent has a large roster of IT and data security experts with the knowledge and experience required to carry out the work of containment, business continuity, and data recovery without interfering with forensics.
Progent's Qualifications
Progent has provided remote and on-premises network services across the U.S. for over 20 years and has earned Microsoft's Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes consultants who have earned high-level certifications in core technology platforms such as Cisco infrastructure, VMware, and popular distributions of Linux. Progent's cybersecurity experts have earned internationally recognized certifications such as CISA, CISSP, CRISC, and CMMC 2.0. (Refer to Progent's certifications). Progent also offers guidance in financial and Enterprise Resource Planning software. This scope of skills gives Progent the ability to identify and consolidate the surviving parts of your IT environment after a ransomware assault and reconstruct them quickly into a functioning network. Progent has worked with leading insurance carriers like Chubb to assist organizations clean up after ransomware assaults.

Contact Progent for Ransomware System Recovery Expertise in Alpharetta
For ransomware system restoration consulting in the Alpharetta area, phone Progent at 800-462-8800 or visit Contact Progent.


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