Fast Remote Help for Allentown Pennsylvania IT Networks
Urgent Phone Consulting for Allentown SystemsFor organizations in Allentown Pennsylvania, Progent offers online support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in every state in the United States. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle complex infrastructure issues, as well as the assistance of CISSP-qualified security experts to help with advanced security design and diagnostic jobs.

Progent's remote technical support engineers offer exceptional value due to the fact that they have the practical experience and are equipped with the sophisticated technology required to resolve the majority of information system issues rapidly. This reduces immediate costs because service calls require minimal chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your company saves additionally with indirect expenses by minimizing or eliminating system downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive online consulting expertise is especially valuable for businesses that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's pricing policy for remote support is designed to leverage your IT service investment. Progent charges per minute for telephone-based consulting, so you are invoiced only for the services that you receive. In contrast to typical remote support companies, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing prevent situations where speedy. minor fixes somehow end up as major invoices. Progent's penchant for handling technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of customized tools and proven processes that allow the highest level of effectiveness for remote technical support and troubleshooting for IT systems of any size. Progent's remote service group can link to your computer system without violating corporate security.

Progent's powerful service reporting application maintains comprehensive records for all service that Progent's customers have received. Progent's authorized consultants have access to the records of services rendered to each customer by any consultant. This archive of anomalies and solutions is stored as a conveniently searchable support database that permits Progent's remote support engineers to communicate their knowledge company-wide to ensure that the value of Progent's support services grows over time. Progent's advanced certifications and working relationships with important vendors including Cisco and Microsoft make available additional massive support knowledge bases and permit priority access to vendors' internal support staff so Progent's online service experts are able to come up with the best resolutions in the least time.

Remote support available from Progent to customers in Allentown Pennsylvania include:

Progent's ProSight Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, subscription-based services designed to enable small and mid-size organizations to utilize the same cutting-edge technology deployed by some of the industry's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all key aspects of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it practical for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) technology to create leading-edge network resilience. Progent takes care of the daily monitoring and management for you, so your system scales readily without holding you back. For a low and predictable monthly price, Progent's full-service IT team can be your complete technology safety net. Basic packages include remote monitoring and management (RMM), cybersecurity, monthly patching, and documentation. As your needs expand, you can add low-cost subscriptions to best-of-breed solutions such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that all potential problems can be addressed before they can disrupt productivity. Find out more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven solution for monitoring and managing your network, server, and desktop devices by providing an environment for streamlining common tedious tasks. These include health checking, update management, automated remediation, endpoint deployment, backup and restore, A/V response, secure remote access, built-in and custom scripts, resource inventory, endpoint status reports, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it transmits an alert to your designated IT staff and your assigned Progent consultant so potential problems can be fixed before they impact productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating appliances that need critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of real-time reporting tools designed to work with the top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup technology vendors to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based offerings that provide backup-as-a-service. ProSight DPS services manage and monitor your data backup processes and enable non-disruptive backup and rapid recovery of vital files, applications, system images, and VMs. ProSight DPS lets you protect against data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, user error, malicious employees, or software glitches. Managed services available in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a further level of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. With 2FA, when you log into a protected online account and give your password you are asked to verify who you are on a device that only you have and that is accessed using a separate network channel. A broad selection of devices can be utilized for this second form of authentication such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You may designate multiple validation devices. For details about Duo identity authentication services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Support: Outsourced and Co-managed IT Support Desk Services
    Progent's Shared Help Desk Service offers a transparent extension of your internal IT support team. End user interaction with the Service Desk, provision of technical assistance, issue escalation, trouble ticket creation and updates, performance measurement, and maintenance of the service database are consistent regardless of whether issues are resolved by your corporate IT support group, by Progent, or a mix of the two. Your business has unrestricted versatility to expand or reduce your part of support activity as required. Progent takes care of startup deployment and provisioning of the professional services automation software plus workflow documentation, validation and education. For more information about ProSight Co-Managed Support, go to ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including filtering, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management provide organizations of all sizes a versatile and affordable alternative for evaluating, validating, scheduling, implementing, and tracking updates to your dynamic IT system. In addition to maximizing the protection and functionality of your computer environment, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on more strategic projects and tasks that derive maximum business value from your network. Find out more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an objective assessment of the health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with data security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's ability either to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup system that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology projects. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the engineers required. Progent's background in these important areas of computer technology allows clients to execute major projects economically and on time. Progent's project-based remote consulting services include:

  • Call Center Services
    Progent's Help Desk programs for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk Co-management services allow your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around the top professional services automation platform for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk staff of seasoned network experts offers your workers in Allentown Pennsylvania quick contact with a reliable technical support resource with years of background delivering telephone-based support and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center perception as a major contributor to business success, and Progent's aim is to resolve and not merely document technical issues.

  • Business Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Group offers online advanced consulting support and training in specific application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, programming, and education for popular Microsoft business applications such as CRM, Microsoft Office Project, Office Word, and Office Excel. To read additional information about Progent's expertise, custom development, and education services, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide advanced online and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of System Center2, extend or optimize an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Allentown Pennsylvania remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can tune Operations Manager to accommodate your environment so that your computer maintenance is proactive and automated. By spotting looming trouble spots before they result in full-scale emergencies, system monitoring can ward off inconvenient and expensive network breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or networks powered by a combination of OS platforms.
How Your Allentown Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent phone-based assistance with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For companies and startups in Allentown Pennsylvania, Progent's online computer support engineers are ready to deliver effective and economical IT support the moment your business has to have it. Over 20 years of delivering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to fine tune remote access technology to repair IT problems quickly while eliminating the expense and lost productivity associated with on-premises support visits.

Even if your Allentown business deals with a regular freelance support technician or employs a full time IT staff that can deal with typical computer problems, Progent's Microsoft certified consultants are available to offer an easy and seamless virtual extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the knowledge to handle unexpected system crises or particularly tough integration problems.

Details of Progent's Online Network Services for Allentown Pennsylvania
Progent's online help, Internet-based repair, system security consulting, and system administration services give businesses in Allentown Pennsylvania the greatest leverage for your IT investment. Whether you require occasional telephone help and Internet-based network repair or full-time Help Desk services and network administration, Progent's professionals can deliver your business enterprise-level network support while allowing you to eliminate the cost and hassle of running a large internal IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT expertise, fine tuned remote support tools, and familiarity with corporate IT enable businesses to avoid the limitations of exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier consultants average longer than ten years of hands-on professional experience, at the front lines of IT support, performing a broad variety of technical tasks for an extensive array of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting personnel. This means that you get not only expert IT capability, but also a support engineer with proven methods for using computer knowledge to resolve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and in-person visits per minute. As a result, you owe only for received services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no initialization fee and asks no retainer for services provided during regular business hours. Many service firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick fixes so you won't be forced to permit less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their comfort zone, Progent can focus on providing high-value services where Progent faces few competitors. Businesses who utilize familiar independent service providers or who employ in-house support staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more reliable, secure, and efficient.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to provide round-the-clock system tracking services powered by MS Operations Manager. MS Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing potential issues before they cause lost productivity, network monitoring can save your IT network from stressful and expensive service disruptions.
How Does Our Company Start Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.

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