Enlarging your remote workforce can have a major effect on IT architecture, security/compliance, and corporate workflows. Progent has two decades of background helping small and mid-size businesses to plan, configure, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Allentown company to pick the appropriate technologies and follow best practices in building and operating a safe virtual ecosystem for telecommuters that facilitates teamwork and delivers top business value. Progent offers support services that go from as-needed guidance for helping you past challenging IT roadblocks to full project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can assist Allentown, Pennsylvania organizations to succeed with any facet of creating a high-performing remote work environment by providing infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, cloud integration, Call Desk augmentation, cybersecurity, backup/restore solutions, and centralized management.

IP Voice Integration for an At-Home Workforce
Extending the company PBX system to accommodate teleworkers is vital to supporting an effective at-home workforce. A variety of cloud-centric digital PBX platforms are used by small and mid-size businesses to support teleworkers. Many enterprises depend on Cisco's modern or older products for VoIP management. Progent can help businesses of all sizes to design or tune a telecommuter IP voice service that provides the flexibility, transparency and security required for teleworkers. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to help organizations tune their current Cisco IP voice environments to support an expanding remote workforce.

  • Cisco Unified Communications Manager (CUCM) extends high-end telephony capabilities to devices like VoIP phones, media processing products, Voice over IP gateways, and mixed media apps used throughout the network. Unified Communications Manager supports additional mixed media services like unified messaging, voice/video conferencing, and team interaction networks. For more information about Progent's CUCM support, visit Cisco Unified CM consulting services.
  • Cisco CallManager is Cisco's earlier call-processing software and has been superseded by CUCM. Progent's consultants can help you to support your existing CallManager environment or upgrade smoothly to Cisco's current IP telephony products. To learn about Progent's support services for CallManager and Cisco's other legacy IP voice platforms, refer to CallManager consulting services.
  • Cisco IP Gateways provide connectivity with public telephony networks and with users operating outside the corporate perimeter like at-home workers. Progent offers consulting expertise for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 product lines and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration consulting.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to update your wide area network infrastructure to support these solutions and deliver online deployment and troubleshooting services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Allentown, Pennsylvania company, phone 1-800-993-9400 or go to Contact Progent.