Expanding your telecommuter workforce may have a significant impact on network infrastructure, security, and corporate workflows. Progent has 20 years of experience helping SMBs to plan, deploy, manage, tune, and debug IT environments that incorporate a remote workforce. Progent can assist your Allentown company to pick the right tools and follow leading practices in creating and maintaining a safe virtual office solution for teleworkers that promotes teamwork and returns maximum business value. Progent offers services ranging from as-needed guidance for helping you past occasional technical bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can help Allentown, Pennsylvania organizations to succeed with any facet of building a high-performing telecommuting ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk outsourcing, cybersecurity, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for Telecommuters
An emergency, organization-wide switchover to a from-home business model, which could be activated by an epidemic or as an element of a disaster recovery plan, can overstretch even a high-performing in-house Help Desk. Progent's Help Desk services make it possible for businesses to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Desk services utilize Progent's nationwide team of remote IT support experts combined with enterprise-class ticketing and follow-up software to offer an affordable, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 desktop support from help requests to trouble ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to monitor or update the status of their active tickets, add information, and upload screen captures and attachments. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 technical support rates, and Progent offers the option of fast escalation to Level 2 and Level 3 support experts to deal with advanced issues. To find out more, see Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Center Supplemental Service allows you to supplement your existing Help Desk Call Center organization by splitting responsibilities for Help Desk support seamlessly between your regular IT support personnel and Progent's nationwide roster of desktop support technicians and subject matter specialists. Progent's co-managed Support Desk service uses a co-sourcing support model based on the number one professional services automation (PSA) tool for managing service requests and trouble tickets, establishing responsibility, monitoring progress, and generating management reports. For information about how Progent's Help Desk Augmentation Services can enable your business to deliver world-class desktop support to your at-home employees, visit Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home solution for your Allentown, Pennsylvania business, call 1-800-993-9400 or go to Contact Progent.