Immediate, Affordable Remote Computer Network Technical Support for Allentown, Pennsylvania Small Businesses
For more than two decades, Progent has specialized in providing world-class network support to clients who have small-business IT budgets. Progent has built a powerful service system that includes a streamlined, tightly connected virtual office network, custom remote repair technology, a large team of engineers certified in a wide range of IT disciplines, a Call Center operational structure that maximizes efficiency and ensures follow-up, a worldwide group of remote support professionals, in-person support availability for the majority of most zip codes in the United States, and a corporate culture focused on fixing technical issues in the least time and at the lowest cost to customers.

For medium-size and enterprise companies, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your in-house network support group. Co-sourcing can cut costs and help meet schedules for big IT initiatives like software development, disaster recovery planning, network security audits, office consolidations, or software migrations and upgrades.

Progent can also offer the services of certified experts to help your company to design and execute your cloud computing strategy.

Primary Technologies Supported by Progent for Business Networks in Allentown, Pennsylvania
Progent provides the services of qualified experts for all aspects of information technology found in small and midsize companies. Technologies serviced by Progent include:

Support Delivery Options Available for Allentown, Pennsylvania Companies
Progent offers a selection of options for providing small businesses and local governments with cost-effective computer services for technical support, system architecture, and IT management outsourcing. Progent's paradigm for providing network support is built on the Help Desk Call Center structure common to big IT groups. Progent's Help Desk Call Center Support Model promotes rapid support, comprehensive service documentation, dependable follow-up, and tight cost monitoring for a range of network support delivery alternatives that include remote repairs, in-person help, and top-tier consulting.

  • Online Support
    Progent's Technical Response Center offers urgent and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's certified support professionals can help customers to troubleshoot and repair network problems without the cost or time loss of travel for onsite support calls. The background of Progent's IT engineers makes it possible to resolve the majority of network problems quickly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate support calls to world-class specialists. Progent provides a convenient, web-based registration procedure for new clients to accommodate urgent network problems and Progent bills per minute with zero startup fees or minimums, so you are invoiced only for the support you receive. Specialists available online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISA-certified security engineers. Learn additional details about Progent's online network support expertise.

  • Onsite Support
    Progent provides on-site technical support for signed-up clients in larger cities in the United States. Progent's on-site support personnel can operate in tandem with Progent's online support experts to deliver small and midsize companies the ideal combination: onsite support professionals when you require them as well as the on-line help of Progent's seasoned team of IT engineers, security professionals, and business application programmers. The response time for on-site service visits is usually under 24 hours. There is no start-up or retainer charge for registering as a Progent client for onsite service. Learn more details about how and why to sign up for Progent's in-person computer support services.

  • Help Desk
    Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve challenging issues. To learn more, visit Online Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's Help Desk sharing services allow your business to share responsibilities for Help Desk services transparently between your IT team and Progent's roster of certified technical support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation tool for handling end-user service requests, ticketing, ownership, progress tracking, and reporting. To learn more, see Progent's Help Desk Co-management services.

  • IT Consulting Expertise
    Progent provides small businesses affordable access to enterprise-class consultants who can provide help with critical products and technologies such as Microsoft Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero PEN test platform, company-wide network security consulting, fault tolerant network engineering, virtualization strategies, plus integration, programming and support for business software including financials, operations, business analytics, sales automation, and productivity packages. Progent can help with one-shot projects including office moves and massive software upgrades, extended initiatives like customizing a legacy ERP platform to a current Microsoft Dynamics 365 solution, database application programming and DBA support, and web design, continuing services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network health monitoring and system management, or emergency services such as data restoration and virus cleanup.

  • Infrastructure Consulting Services for an At-Home Workforce
    Progent can assist small and mid-size businesses to plan, set up and troubleshoot the infrastructure needed to support a remote workforce. Areas of infrastructure where Progent's experts can provide guidance include secure and convenient VPN tunnel connectivity, VDI desktop software, router configuration, Wi-Fi LAN planning and implementation, and reliable Internet access. To learn about Progent's network infrastructure consulting expertise for telecommuters, visit infrastructure support services for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting services for all of a small organization's production servers in an environment that not only provides the highest level of fault-tolerance and scalability but that is in addition easy for clients to transfer to a different support firm or to bring internally when your business situation warrants it. Progent's Private Cloud hosting service is built around proven virtualization technologies that allow businesses with mixed environments to benefit dramatically on the expense of hardware, infrastructure maintenance, and IT administration while achieving world-class availability and an unparalleled level of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed solution, can handle the multi- platform and loosely standardized networks common with smaller companies, and keeps control of the software in the client's hands so that moving to a new virtualized system is fast, reliable, and affordable. This avoids ending up a prisoner of a specific hosting service while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert remote consulting to help companies of all sizes integrate their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that utilize physical IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's low-cost ProSight family of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's next generation behavior-based analysis tools to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the complete threat lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup processes and enables fast recovery of vital files, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-premises storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, reconfigure and debug their connectivity appliances such as switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating complex management processes, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding appliances that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of top data security companies to deliver web-based control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent consultant so any potential issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's ability to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup system that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Right Alternative for Allentown, Pennsylvania Small Businesses
Progent's staff size, depth of information technology skill, and experience with corporate network support enable small and midsize businesses to avoid the problems related to excessive dependence on small service firms or freelance consultants.

Teaming with Progent's Experts allows your company to:

  • Avoid Over Reliance on Freelance Support Consultants
    For IT support, smaller businesses sometimes rely excessively on independent consultants. Though freelance service engineers carry lower overhead than more substantial support organizations and can afford to bill nominally smaller rates, they are occasionally too busy to respond rapidly to critical problems. If an independent consultant is busy with different customer, sick, on travelling, or in training, the absence of replacement personnel may require your business to wait for help in case of an emergency. The more your company expands, system unavailability or problems with line-of-business applications get more expensive. The dollars you thought you were conserving on an independent consultant can evaporate quickly because of lower productivity. In addition, when independent consultants encounter new problems, the lack of a large engineering team to rely on for advice requires them to train in place while your organization winds up footing the bill for their continuing training.

  • Gain Access to Expertise in Complex IT Solutions
    Many small support organizations or independent engineers specializing in small business IT support may excel at providing routine fixes but lack the seasoning to work efficiently with complex network configurations that have mixed operating systems, many locations, Voice over IP implementations, mobile clients, interconnected accounting and analytical software, data-driven web sites, and specialized business applications. Progent's background with global companies and Progent's extensive group of experts can be valuable to your company because big-company environments are inherently complex, integration problems require in-depth knowledge in many technical disciplines, and reaching an acceptable degree of robustness, reliability, and security calls for enterprise-tested leading practices.

  • Build a Firm Foundation for Seamless Growth
    Small businesses typically start with an IT system cobbled together on a tight budget. Without a proper basis, a series of band-aid fixes often get tossed onto of a marginal structure. As a business grows, stability and scalability problems can obstruct the success of the organization. These networks need thorough evaluation, smart strategic planning, and broad-based expertise to migrate to an IT environment that can act as the solid basis to handle critical business needs and support future expansion.

  • Partner with Solution Consultants, Not Product Resellers
    Small companies need guidance and insight to work through an ever more complex maze of technology options offered for accelerating growth and enhancing productivity. They do not need a network engineer or service organization that tries to promote a product. Progent eliminates conflicts of interest by not reselling hardware and software. Progent offers services and expertise exclusively. This allows Progent to align technical services with the real needs of clients. Mixing IT support and product selling can lead to a situation where the recommended solution is based on a preselected vendor instead of being based on the actual needs of a small business.

Get in Touch with Progent
In case your Allentown, Pennsylvania business needs to get in touch with Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Fast Remote Technical Support
For immediate online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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